Platform IT Support Specialist with hands-on
experience in monitoring data pipelines, managing alerts, and troubleshooting
platform issues using tools such as Kibana, Nagios, and Zabbix. Skilled in
supporting file transfer protocols (FTP/SFTP, HTTPS, AS2), investigating data
via MySQL and pgAdmin, and ensuring smooth system operations in high-demand
environments. Brings over 5 years of combined expertise in IT technical
support, system administration, and virtual assistance. Known for strong
problem-solving, clear communication, and adaptability under pressure, with a
proven track record of delivering reliable technical and client-focused
solutions.
