CUSTOMER SERVICE SPECIALIST / E-COMMERCE SPECIALIST
- I work on QUALITY over QUANTITY.
- I treat my client's business as my own.
- I can do excellent work even with minimal supervision.
- I am a fast learner and willing to undergo training and necessary courses.
- I commit to show up every day eager to learn new knowledge and abilities.
- I am someone who is solution-driven and offers assistance anytime the clients have issues, and I am prepared to go above and beyond.
- I'm open to receiving helpful criticism so that I can become a better version of myself.
My relevant experience includes the following highlights:
• Strong critical thinking and problem-solving skills.
• Ability to effectively organize, track, and communicate about all tasks.
• Making and receiving over 100 calls per day to provide assistance to clients.
• Maintaining a 90 percent customer satisfaction rate each month.
• Maintaining an excellent response time and duration on chat and call.
• Excellent phone and chat etiquette as well as the ability to calm irate or distressed clients.
• Accustomed to working on several client complaints at once.
• Experience in coordinating calendars, scheduling, and re-scheduling.
• Experience in E-commerce tools like Shopify, Amazon, and Ebay
• Proficiency with CRM tools like Zendesk, Meta, Slack and Intercom.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to type 60–70 words per minute with 100?curacy.
• Ability to manage four to six live chats.
