Client Engaged - Account: US Real Estate Company February 2024 to July 31, 2025
Accounts Administrator• Bank Reconciliation• Receiving and coding suppliers' invoices into AppFolio• Generate periodic rent roll charges and ad-hoc tenant move-in fees; manage monthly direct debit processing.• Accurately record tenant payments and prepare comprehensive arrears reports on time.• Liaise with property management and leasing teams to investigate and resolve resident account queries.• Onboard new vendors and execute timely payment runs, including invoice uploads and payment processing.• Maintain high standards of accuracy in data entry related to charges and receipting.• Support trust accounting operations to ensure compliance with relevant financial regulations.• Coordinate tenant requests and maintenance services, ensuring smooth day-to-day operation• Provide tenants and vendors with building information and schedule maintenance services• Identify opportunities for process improvement and recommend operational enhancements.• Perform additional duties as assigned by management to support team and business objectives.` Tools: AppFolio
Client Engaged - Account: Australian Real Estate Company July 2017 to February 2024
General Business Support• Receive and code supplier invoices accurately in QuickBooks.• Perform regular bank reconciliations to ensure financial accuracy.• Process and send remittance advice to suppliers in a timely manner.• Enter and manage sales invoices in QuickBooks.• Reconcile Profit & Loss statements for Marketing Services and Collateral Marketing.• Process bill-back charges to vendors or sales agents as applicable.• Allocate class expenses and ensure correct classification for reporting.• Maintain and update the Staff & Classes spreadsheet monthly for payroll purposes, including adjustments for new staff and percentage changes.
Trust Accounting• Process internet advertising invoices for Property Management listings.• Update the Monthly Leasing & New Business spreadsheet to reflect current activity.• Conduct weekly REST data checks to ensure accuracy and data integrity.• Archive settled and finalized sales property records in accordance with compliance protocols.• Review and prepare monthly Sales and Property Management debtor reports.• Handle insurance invoicing for providers such as Eagle Protect and Terri Scheer.• Assist with reception duties, including managing incoming calls and directing inquiries appropriately.
Tools: QuickBooks, Lightyear. Cloud, Property Tree, Property Me, IRE, Agent Box, File Smart
RMS COLLECT PHILS, Inc. (an Iqor Company) June 4, 2012 – July 14, 2017, Position: Specialist Global Accounts Payable and Global Travel/Expense Approver• Oversee global purchase order releases and invoice matching in Xero•Manage the vendor list, primarily focused on U.S.-based suppliers.•Assist U.S. and local vendors in proper invoice submission to prevent overdue payments.•Review vendor statements and invoices for accuracy and completeness.•Process vendor payments by verifying invoices against purchase orders prior to system entry.•Resolve non-routine vendor issues through direct communication and follow-up.•Co-manage the AccountsPayable.Help inbox, addressing inquiries and requests efficiently.•Schedule and facilitate training sessions for new vendors on the payment submission process.•Prepare and monitor the Aging of Payables to ensure timely invoice processing.•Review and approve/reject employee expense reimbursements in alignment with the Global Travel and Expense Policy.•Co-manage the TnE.Help inbox for global travel and expense-related inquiries.•Conduct monthly leadership training seminars on expense reimbursement processes.•Act as reimbursement approver for multiple regions, including the U.S., Canada, Panama, Hong Kong, India, and the Philippines.•Perform miscellaneous business support activities as assigned.
Cyber City Teleservices Ltd. October 17, 2005 – February 10, 2012
Position: Accounts Payable staffAccounting & Finance Department•Data entry into Accounting System (SAP B1)•Perform the expense reports, supplier’s invoices, and payments.•Check and prepare weekly cash requirements and aging of payables.•Check and prepare monthly variance report.•Log in all bills received, coding and updating of Vendor accounts.•Performs bank reconciliation with corporate records.•Prepare and Maintain contract database for the Supplies.•Coordination with Supplier on statements of account and payments.
Customer Service Representative / Quality Analyst Service Excellence DepartmentQuality Analyst•Does evaluations and analysis of Customer Service and Infomercial transactions of call center agents.•Facilitates Client and Internal Calibration sessions.•Attending training, sessions, and other regular meetings to enhance product knowledge and skills.•Retrieve recordings and do evaluations as requested by Operations.•Performs transaction evaluations of Customer Service calls.•Receives and attends Customer Service and Sales calls.Customer Service Representative•Taking Telecom, Universal and Customer Service calls required by the Call floor Managers.
