Are you looking for a detail-oriented Virtual Assistant to optimize hotel listings and manage eCommerce operations? With expertise in hospitality, and online store management, I help businesses enhance efficiency and maximize revenue. Let's work together!
Hotel Onboarding & Listing Specialist
Short-Term Rental (STR) | Airbnb & VRBO
- Led and trained a team to maintain quality and consistency in hotel listings.
- Created and optimized hotel product listings across various online platforms.
- Managed onboarding projects, ensuring timely and efficient task completion.
- Communicated with clients to gather information and address any listing-related concerns.
SKILLS:
- Hotel Product Listing & Listing Enhancement
- Monitoring Availability, Rates, and Inventory
- Supervisory Skills & Strategic Hotel Portfolio Management
- Project Coordination & Team Collaboration
TOOLS & PLATFORMS:
- Project Management & Collaboration: Asana, Zoho, G Suite, Slack, Jira, HubSpot
- Online Travel Platforms: Airbnb, VRBO
- Connectivity Partners & Platforms: Derbysoft, Synxis, LinksRez, SiteMinder, Campspot, Travel Click, Hotel Trader, HyperGuest
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E-commerce Specialist
eBay & Facebook Marketplace -----------
- Conducted product research to identify trends and optimize listings across platforms like Facebook Marketplace, eBay, Amazon and Walmart.
- Managed product listings, ensuring accurate descriptions and effective SEO for maximum visibility.
- Handled order fulfillment, ensuring timely and accurate processing of customer orders.
- Provided customer service, resolving inquiries and issues to maintain a positive shopping experience.
SKILLS:
- E-commerce Store Operations
- Product Research & Product Listing
- Order Processing & Fulfillment
- Customer Relationship Management (CRM)
TOOLS & PLATFORM:
- E-commerce Platforms: Amazon, eBay, Walmart, Home Depot, Sportsman's Guide, Webstaurant Store, Doba, Sea Wide
- Dropshipping Tools: Zik Analytics, FBMFox, Zee Drop, Auto DS, DSM Tools, SkuGrid, SkuFetch
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Reservation Agent / Front Desk Associate
Hotel and Restaurant Management
- Provided excellent communication and customer service, addressing guest inquiries and reservations.
- Managed multiple phone lines and reservation systems efficiently, ensuring accurate and timely bookings.
- Handled guest issues and complaints with professionalism, offering solutions to ensure satisfaction.
- Maintained knowledge of hotel services, amenities, and local attractions to provide helpful recommendations.
SKILLS:
- Room Reservation Management
- Exceptional Customer Service & Hospitality
- Proficient in Software Navigation and Utilization
- Effective Telephone Management & Communication
TOOLS: Opera, Fiesta
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CERTIFICATIONS:
- National Certificate (NCII) in Housekeeping
- Comprehensive Training in Bookkeeping
- Certified QuickBooks ProAdvisor
