I am a Product Support Analyst with experience at Infor, where I optimized operational efficiency by resolving complex issues in M3 Sales modules, performing root cause analysis using SQL and debug logs, and collaborating with cross-functional teams via Jira. I have intermediate proficiency in SQL, PowerBI, and MS Office Suite, supporting data-driven decision-making. I also provided on-call support during shifts, maintained high customer satisfaction, and handled Customer Order processing and invoicing.I hold a Bachelor of Science in Biology from Cebu Doctors' University and am currently pursuing a Master’s in Business Analytics at Mapúa University. My previous roles include Product Support Analyst Associate at Infor and Program Control Services New Associate at Accenture, where I supported IAM processes, developed Power BI dashboards, and coordinated procurement tracking using SAP Ariba. I am Microsoft Certified Azure Fundamentals certified and fluent in English, Filipino, and Cebuano.
