Results-driven IT support professional with over nine years of experience delivering top-tier technical assistance, troubleshooting complex hardware, software, and network issues, and ensuring seamless IT operations.
Proficient in managing and administering Microsoft 365, Exchange, Azure, and Teams, optimizing IT infrastructure, and supporting cloud services to enhance productivity and security. Skilled in system maintenance, IT operations management, and user training, helping organizations maximize their technology investments.
Adept at handling multiple priorities in fast-paced environments, aligning IT solutions with business objectives, and driving operational efficiency. Passionate about problem-solving, process improvement, and delivering outstanding end-user experiences.
• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft 365 Certified: Teams Administrator Associate (MS-700)
• Barracuda I----------- Response – Foundation
• Barracuda Cloud-to-Cloud Backup – Foundation
