Experienced IT Infrastructure and Operations Specialist with 8years of experience and has a strong background in managing physical and virtual servers, network systems, and cloud-based environments. Skilled in implementing and maintaining secure LAN/WAN infrastructures, enforcing cybersecurity policies, and supporting enterprise IT services such as Microsoft 365, Entra ID, Intune, Hyper-V, and Zscaler. Adept at identity and access management, OS patching, and remote monitoring using tools like ConnectWise and ServiceNow. Proven ability to maintain system availability, ensure compliance, and support both internal teams and client onboarding processes.
Recognized for effectively handling escalated support issues, managing critical i-----------, and performing infrastructure assessments and migrations in fast-paced environments. Brings a proactive and structured approach to system performance, documentation, and audit readiness. A reliable team player who thrives under pressure, with strong communication skills and a commitment to operational excellence and continuous improvement.
