Curriculum Vitae
Personal Information
Name: ----------- Namoca -----------
Address: Bani, Pangasinan, Philippines
Phone: -----------
Email : ----------- | -----------
Professional Summary
Resourceful and results-driven professional with more than
12 years of combined experience in data research, quality assurance, technical
support, and client relationship management. Adept at supervising teams,
conducting accurate verification, troubleshooting systems, and building effective
client relationships. Recognized for excellent data search techniques, strong
communication skills, and dedication to delivering high-quality results under
pressure.
Work Experience
Next Step Japan – Tokyo, Japan
Relationship Manager | Mar 2024 – Present
• Conduct advanced data research to identify candidates’
direct contact details, including mobile numbers and personal email addresses.
• Assist tea-----------mbers with data gathering and troubleshooting related search
challenges.
• Perform accurate data entry of candidate profiles into the company’s internal
database.
• Prepare and design PowerPoint presentations to support business development
and client meetings.
Centiole Systems Inc. – Philippines
Verifier / Quality Assurance / Encoder / Technical Support |
Mar 2014 – Mar 2024
• Verified and reviewed call records for accuracy before
submission to management.
• Supervised agents, provided feedback, and trained them to improve call
quality and client interactions.
• Compiled, analyzed, and submitted detailed reports to senior management.
• Performed troubleshooting for technical issues and coordinated solutions with
the IT department.
• Conducted data research, including sourcing mobile numbers to ensure direct
client communication.
Axetic Systems Inc. – Philippines
Senior Data Researcher | Mar 2012 – Feb 2014
• Supervised and mentored a team of researchers to ensure
high-quality outputs.
• Taught effective search methods to improve team efficiency and accuracy.
• Organized weekly meetings to discuss challenges, share best practices, and
implement improvements.
Education
Bachelor of Science in Nursing (BSN)
University of Baguio, Philippines | Mar 2007
Technical Proficiencies
• MS Office Suite (Word, Excel, PowerPoint)
• Zoho CRM & other database systems
• Troubleshooting and basic IT support
Personal Attributes
• Highly dedicated and detail-oriented
• Strong analytical and problem-solving skills
• Team player with leadership experience
• Passionate about continuous learning and professional growth
