- Exceptional ability to handle customers patiently and calmly especially during frustrating situations brought on by their inability to comprehend concepts
- Excellent verbal communication and listening skills aimed at understanding customers’ concerns completely and providing them with plausible situations effectively
- Well-versed in handling outgoing sales and information calls, with special focus on meeting sales goals, by respecting DND (Do Not Disturb) lists
- Demonstrated ability to process information quickly and derive mental solutions
- Able to make decisions quickly and aptly, based on company’s procedures, customer service policies and individual situations
- Knack for subtly diffusing callers’ anger by taking command of conversations and resolving their issues tactfully
- Ability to work under pressure
- Can deal and interact with various people
- Command of the English language
- Willingness to learn
- Persistence
- Computer literate
- Multitasking skill
- Ability in working in revolving shift
Verified
