A dedicated and results-driven BPO professional with 15 years of experience spanning Customer Service, Technical Support, Sales, and Collections. I have built a strong track record of driving client satisfaction, supporting business growth, and delivering top-tier service across multiple functions. My versatility and commitment have allowed me to thrive in fast-paced, performance-driven environments while consistently exceeding expectations. I bring a unique blend of relationship management, analytical thinking, and operational expertise that adds value to any team or organization.
Core Strengths & Expertise
Intermediate level in Canva: Experienced in customizing Canva templates, managing brand colors, and producing clean visual designs
Advanced MS Office Proficiency: Strong command of Microsoft Excel, Word, PowerPoint, and Outlook, with the ability to create reports, analyze data, and present information effectively.
Online Selling Platform Management(eBay and Amazon): Comprehensive knowledge of managing and optimizing online selling platform accounts, ensuring smooth processes, increased visibility, and improved customer experiences.
Customer-Centric Service Delivery: Adept at resolving concerns, troubleshooting technical issues, driving sales opportunities, and managing collections with professionalism and empathy.
Social Media: Meta Business Suite, Creator Studio, TikTok, Instagram Reels, Facebook Ads Manager
Content: Canva, CapCut, and short-form content creation
Analytics: Insights reporting, KPI tracking, A/B testing
Other: Community management, trend research, brand voice developmentB2B I.T. Sales (Distribution)
• Managed end-to-end B2B sales cycles for IT hardware, software, and infrastructure solutions within the distribution channel, driving consistent revenue growth.
• Built and maintained strong relationships with resellers, system integrators, and enterprise partners to increase product adoption and market penetration.
• Generated new business opportunities through prospecting, account mapping, and partner enablement initiatives.
• Delivered technical product presentations and solution recommendations to help partners position the right IT products for end-customers.
• Collaborated with vendor representatives to plan promotions, manage pricing, and support channel programs.
• Negotiated pricing, discounts, and deal registrations to maximize profitability while maintaining competitive positioning.
• Analyzed sales performance, forecasts, and inventory requirements to support operational efficiency and product availability.
• Coordinated with logistics, product, and finance teams to ensure timely order fulfillment and smooth end-to-end customer experience.
• Conducted market research and competitor analysis to identify growth opportunities within assigned territories or product lines.
• Achieved or exceeded monthly and quarterly sales quotas through strategic account management and partner engagement.
Skilled in Cisco CCW, leveraging platform expertise to build compliant configurations, optimize licensing models, and produce detailed commercial proposals.
