Hi! My name is Anna Mae Mendoza, and I bring over 8 years of customer service experience, including 5 years as a Customer Service Representative and the last 3 years as a Lead Customer Service Representative.
In my most recent role, I led the customer service department and managed a team of 3 to 5 representatives. I was responsible for overseeing daily operations, resolving escalated concerns, and ensuring exceptional service across all support channels, including email, phone, live chat, and social media.
I am known for being detail-oriented, dependable, and easy to work with. I thrive in remote environments, can work independ
ently with minimal supervision, and enjoy collaborating with teams to improve processes and customer experience.
Tools & Platforms I Use:
* Shopify
* Zendesk
* Gorgias
* Richpanel
* ShipHero
* Loop Returns
* Rollo
* Pirate Ship
* 3PL
* CloudTalk
*Meta Business Suite
* Okendo
* -----------
* Slack
* Klaviyo
* Google Workspace & more
With a strong foundation in both customer service and administrative support, I am confident in my ability to contribute effectively to your company. I'm also eager to grow professionally, learn new tools, and adapt quickly to your team's needs.
Thank you for viewing my profile. I'm excited about the opportunity to support your business!
Verified
