I help growing businesses build the operational systems they need before growth becomes chaos.
As a Revenue Operations Executive specializing in Business Systems Architecture, I design scalable systems that connect marketing, operations, customer success, and technology to improve execution, strengthen customer retention, and support sustainable business growth.
Throughout my career, I've redesigned operational workflows, developed knowledge management ecosystems, automated business processes, built decision support systems, and led cross-functional teams responsible for delivering high-quality client experiences.
Some highlights of my experience include contributing to 2.5× company revenue growth through improved client retention and operational excellence, reducing customer complaint rates to 0.05%, designing the Flywheel System that significantly reduced campaign launch time, and architecting the MVP of a business-critical Operational Decision Support System using Google Sheets, Apps Script, and AI-assisted development.
I'm experienced with -----------, Google Workspace, Google Apps Script, Zapier, QuickBooks Online, Klaviyo, Mailchimp, ConvertKit, Kartra, Looker Studio, SEMrush, SocialPilot, Microsoft Excel, ClickUp, WordPress, and AI-powered workflow development. I'm also HubSpot Revenue Operations certified and actively expanding my knowledge through HubSpot's Marketing, Sales, CMS, and Reporting certifications.
My philosophy is simple:
Build systems that enable people to perform at their best.
I enjoy working with founder-led, high-growth organizations that value ownership, continuous improvement, data-driven decision-making, and scalable operations.
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