A dependable and detail-oriented Customer Service and Account Management professional with over 8 years of hands-on experience supporting logistics operations and customer support teams.
Responsible for end-to-end shipment coordination, including tracking, scheduling, booking updates, cancellations, and accurate data entry—ensuring smooth daily operations even under tight deadlines. Known for clear communication, strong attention to detail, and the ability to stay calm and efficient in fast-paced environments.
Background includes working with Sitel as a Tier 1 Customer Service Representative and Tier 2 Supervisor, handling escalated cases, supporting tea-----------mbers as a Subject Matter Expert, and helping maintain service quality and customer satisfaction.
Highly comfortable using Slack, TMS/Command Center, Nextiva, Avaya oneX, Google Workspace, and MS Office. With basic exposure to QuickBooks (beginner level) and openness to additional training. Also supports appointment setting, social media management, and basic creative tasks using Canva and CapCut.
What sets this profile apart is reliability, adaptability, and a collaborative mindset—easy to work with and consistently focused on delivering quality service that supports business growth and long-term client success.
