Experienced IT professional with a strong background in technical support, infrastructure management, and project coordination. Throughout my career, I have consistently delivered high-quality IT services and solutions to clients while effectively leading teams and ensuring adherence to best practices. With a focus on customer satisfaction and problem resolution, I have successfully provided technical assistance across various domains, including workstations, servers, network devices, and dental equipment.
Leveraging my expertise as an L2 Senior IT Consultant at Tekie Solutions LLC, I have supported L1 teams by offering in-depth technical guidance on complex i-----------. I have served as a reliable buffer during critical situations, ensuring seamless customer experiences. My effective communication skills have allowed me to provide prompt solutions to customers through phone, chat, and email channels.
As a Jr System Administrator, I played a pivotal role in coordinating the upgrade and decommissioning of 6000 virtual machines in compliance with Microsoft Win 7 and Server 2012 end-of-support. Additionally, I contributed to application compatibility testing following the upgrade, ensuring smooth operations and minimizing disruptions.
During my tenure as an IT Infrastructure Team Lead at Greatfeat Services, I led a team responsible for L2-L3 network and desktop support. I excelled in project planning, management, and coordination, overseeing the successful execution of IT initiatives. By developing and implementing company policies, I fostered a culture of efficiency and compliance. Moreover, I mentored entry-level IT tea-----------mbers, supporting their growth and aligning their skills with team objectives.
In my role as a Ticket Dispatch Shift Lead at Emerio Corp (Hewlett Packard), I demonstrated strong i----------- and change management expertise. Coordinating tickets and ensuring adherence to SLAs, I effectively mitigated business impact in collaboration with engineers. My keen eye for detail enabled me to document i----------- accurately, providing valuable insights for future improvements. I also played a pivotal role in coaching and mentoring entry-level IT tea-----------mbers, fostering their professional development and contributing to a high-performing team environment.
Previously, as a Desktop and Network Support Engineer at Emerio Corp (Accenture PH), I managed IT asset procurement and provided comprehensive onsite and remote L1-L2 support for desktop and network issues. I excelled in resolving tickets within agreed SLAs while serving as a dependable point of contact for the team.
With a proven track record of delivering technical excellence, project management skills, and the ability to lead and mentor teams, I am confident in my ability to make a significant impact in your organization. I am now seeking new opportunities to leverage my skills and contribute to the success of a dynamic and forward-thinking company in the IT industry.
