Hey everyone, ----------- ----------- here!Email Add: ----------- Number: -----------
I am an experienced Operations Team Leader with a strong background in customer service, billing, technical support, and project management within the BPO industry. I currently manage teams of 10–15 agents, ensuring consistent performance through data-driven coaching, KPI management, and clear client communication.
I specialize in agent development, QA improvement, performance optimization, and operational reporting. Through structured coaching and 1:1 sessions, I successfully helped my team achieve 100% QA scores and consistently meet performance targets. I also played a key role in a large-scale project that involved migrating ~8,000 tablets ahead of schedule, completing the goal by the end of July instead of August.
In addition to leadership, I bring hands-on experience in cold calling (real estate), eCommerce (Shopify), administrative support, and executive assistance, allowing me to adapt easily to both leadership and individual contributor roles. I am highly organized, proactive, and comfortable working with international clients and remote teams.Core Skills
Team Leadership & People Management
Coaching & 1:1s (Performance & Behavioral)
KPI Management & Reporting
Quality Assurance & Process Improvement
Client Communication & Stakeholder Management
Project Coordination & Deadline Management
Attendance & Admin Management
Cold Calling (Real Estate)
Customer Service (Voice, Email, Chat)
eCommerce Support (Shopify)
