Results-driven professional with 10+ years of work experiences. 8+ years working with the software Intuit QuickBooks, progressing from frontline support to training, leadership, and Data POC roles. Demonstrated ability to adapt quickly and excel across industries, successfully transitioning into the construction and insurance sectors with no prior experience. Within 2 years, advanced from call support and administrative functions to Training Supervisor and ultimately Operations Manager, showcasing strong leadership, training expertise, and operational management skills. Recognized for versatility, problem-solving, and driving team performance in dynamic environments.
My experiences working with Intuit QuickBooks have given me an excellent understanding towards customer service, clerical works, accounting, bookkeeping and payroll preparation through Intuit QuickBooks. And my experience working as Roofing Construction VA have taught me sales and negotiations skills I didn't know I could master.
I have excellent verbal and written communication skills. I also have good organizational skills which makes me systematic and organize when working. I am computer literate, I have an advanced skill level with with Gsuites and MS Office's softwares, especially GSheets and MS Excel. I consider myself a fast learner and good with numbers. And I am familiar with multiple instant messaging applications and CRMs.
I am an expert with Intuit QuickBooks Accounting.
I am good with US payroll, US taxes and forms preparations. I am very focus with tasks and always willing to learn new things and ideas. I'm also familiar with Online Shopping apps such as Shopify and Amazon. I have experienced supporting customers through e-mail and through chat using Live Engage and Amazon Cresta. I am good with multi-tasking. I can assist 3 to 4 customers at the same time and still provide equally excellent customer service support.
