With a Bachelor of Science in Medical Technology from St. Jude College, Total of 12+ years experience as a CSR (inbound and outbound calls), Recruitment Admin, Intake specialist and Account Supervisor. Strong communication skills, capable of empathetic interactions with clients and effective collaboration with my superiors. Commitment to delivering high-quality support and ensuring that client needs are met with efficiency and accuracy.
Customer Support Specialist involves handling daily patient calls, scheduling appointments, managing office calendars, collecting payments, and verifying health insurance. It involves responding to patient messages, sending prescriptions, creating charts for sleep studies, monitoring payments, managing provider referrals, and creating prior authorization for HSA and sleep studies.
As a CSR, handling inbound and outbound calls for 80+ facilities and providers daily, including insurance portals, Medicare, Medicaid, and Individual Family Plans, ensuring HIPAA compliance, billing, prior authorizations, multi-tasking, documentation of client feedback, negotiating medical records and etc.
For 5 years, I worked as an Assistant Team Leader in BPO. My responsibilities include developing quality criteria, monitoring interactions, and providing feedback to customer service teams to maintain consistency and excellence. By performing frequent audits and training sessions, they maintain the integrity of customer service processes and contribute to their teams' professional development.
Sales and Marketing (10+ Years) - I worked as a CSR at Optum, promoting healthcare gadgets, home health visits, and paperless billings and others to members and insurance plan holders. In return, I received incentives and reached my metrices. I was an Account Supervisor in a Pest control industry, selling and marketing services in residential and commercial settings. I handled and supervising 5 shopping malls and residential areas, including bulilding, manufacturing, condominiums and villages.
As a Recruitment Admin, it involves creating and posting 50-100+ job vacancies daily, hiring candidates, screening resumes, scheduling interviews, negotiating salaries, hiring employees, processing payroll, disciplinary actions, updating policies, maintaining records, organizing meetings, and supporting managers.
As an Intake Specialist, I’m calling 60-100 leads daily for surrogate mother candidates, screening, interviewing, matching surrogates with intended parents based on location, personality, and preferences, managing the surrogacy process, maintaining accurate records, stay updated with laws, and I am proficient in using case management software.
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