IT professional and team leader with extensive experience in cybersecurity, data backup, RMM, and workspace administration. Skilled in leading high-performing teams, managing complex escalations, and ensuring secure, efficient, and reliable IT operations for clients.
Proficient in tools and platforms including Microsoft 365, Google Workspace, Datto RMM, Trend Micro, Vade, iDrive, Azure Cloud, and Synology, with a proven track record in both hands-on technical work and strategic process optimization.
Experienced in Managed Services, IT Support, Workspace Administration, and Security Operations, with strong expertise in license management, system monitoring, migrations, and SLA compliance. Adept at aligning technology solutions with business goals while streamlining workflows and improving operational efficiency.
Key Highlights:
• Lead and manage teams across Security, Backup, RMM, and Workspace Administration.
• Primary escalation point for complex technical issues, ensuring timely resolutions.
• Specialist in Microsoft 365 and Google Workspace administration, migrations, and DNS management.
• Hands-on experience with Autotask, Zoho, Office 365, G Suite, Microsoft Teams, and Kaseya 365.
• Committed to delivering exceptional client service, clear documentation, and optimized IT processes.
