I am a highly organized and detail-oriented Executive Virtual Assistant with over 7 years of professional experience in BPO and remote support roles. My background spans healthcare, technical support, travel services, and executive assistance, giving me a versatile skill set to handle diverse business needs.
* Core Expertise:
Calendar & Email Management
Social Media & Content Management
Data Entry & Online Research
Project Management (Trello)
Time Tracking Tools (Time Doctor, T-Metric)
Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Canva & Basic Graphic Design
* Professional Experience:
Medical Management Specialist (Carelon Global Solutions, Remote): Delivered accurate back-office support for healthcare claims and documentation while ensuring HIPAA compliance.
Technical Support Representative (Acquire Asia, Remote): Resolved technical issues via email, chat, and meetings, maintaining high customer satisfaction.
Member Service Associate (Hinduja Global Solutions): Assisted healthcare customers with billing and insurance inquiries, ensuring compliance with HIPAA and PHI.
Travel Associate (WNS): Supported customers with bookings, cancellations, and travel arrangements, providing excellent service across inbound/outbound calls.
* What I Offer:
I bring strong multitasking, problem-solving, and communication skills to help executives and businesses streamline operations, boost productivity, and maintain professional client relationships. I thrive in fast-paced environments, am self-motivated, and excel in remote work setups.
* Objective:
To leverage my expertise as a Virtual Assistant in supporting executives, medical teams, and businesses by managing administrative tasks, coordinating schedules, and handling confidential communications with efficiency and professionalism.
