MSP IT Support Enginner/ IT Service Desk Analyst
M365 Administrator
IT Service Desk Analyst
Administer, configure, and maintain Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive for Business, Azure AD, Intune/Endpoint Manager).
Active directory and Sap for password mana-----------ent
Windows Application Support through remote desktop connection
Software Installation
Salesforce System Administrator
Technical Support & Troubleshooting:
Excellent Customer Service via phone, email, chat
Troubleshoot Outlook Email on Desktop, Laptop or phone(android/iphone)Ticket Creations and complete documentation of IT related concerns with the use of Service Now, Jira, Confluence and Salesforce
