Work Experience:
Customer Support (Home-based)
Red Pocket Mobile Thousand Oaks, CA, United States
October 2020- October 2024
Job Description:
Answer incoming calls, respond to customer’s emails and chat, Providing assistance for any issues related to customer account with some troubleshooting required, Upsell products and services. Manage and resolve customer complaints using applicable software, Identify and escalate issues to supervisors. Research required information using available resources identify, document all information and complete call and email logs and reports
Freelance Wedding and Event Coordinator/Planner D&G Blissful Events, Event Work Planners, Dreamy Creations by Glam FJ
November 2015- September 2020
Job Description:
Directs coordination of activities to prepare for the day of the event and manage staff responsible for event coordination activities. Coordinate details of events, book venues and negotiate fees. Ensure staff is adequately prepared for event and Ensure day of event goes smoothly and assist to Set up catering, booths, flowers, decorations, and other event decor. In charge in coordination with the event suppliers. Assist wedding couples and guest during the event.
Customer Service Representative
Iqor Philippines
November 2014 -March 2015
Job Description:
Answer incoming calls and respond to customer’s emails, Providing assistance for any issues related to customer account with some troubleshooting required, Upsell products and services. Manage and resolve customer complaints using applicable software, Identify and escalate issues to supervisors. Research required information using available resources identify,document all information and complete call and email logs and reports
Event and Catering Managing Director / Pastry Chef / Co-Owner
Candy Three Event Planning
Quezon City
August 2012- September 2014
Job Description: Directs coordination of activities to prepare for the day of the event and manage staff responsible for event coordination activities.? Coordinate details of events, book venues and negotiate fees.? Ensure staff is adequately prepared for event and Ensure day of event goes smoothly and assist to Set up catering, booths, flowers, decorations, and other event decor.? In charge in baking made to order cakes and pastries of the clients.
Trade Marketing AssociateSun Cellular-Digitel Mobile Philippines Inc. (Corporate Sales Division) Quezon City
June 2009-June 2010
Job Description: Prospects potential Sun Cellular corporate/individual clients for events and blitzes.? Supervise/Assist Promodisers during the events and blitzes, promotes Sun Cellular products, services, special projects and assist in ingress and egress of the Sun Cellular Booth. Coordinates with the event coordinator or pointed person who handles the events and blitzes. Handles the deployment, remittances and liquidation of the Sun Broadband Wireless stocks, Sun Prepaid Sims and Sun Prepaid stocks. Provide clerical support in areas of file maintenance and preparation / processing of sensitive documentations.
Onsite Sales/Service Counselor Bank of the Philippine Islands (Self Service Banking Division – Corporate)BPI Head Office Makati City
April 2008 – March 2009
Job Description:
Prospects potential BPI corporate client for Oncalls and caravans. Do sales call presentation of BPI Oncall, Implements BPI Oncall Program, Upsell BPI Services. Coordinates with the event coordinator or pointed person who handles the events and blitzes. In-charge of the preparation for the blitzes, set-up and marketing materials.
Skills:
Customer service, sales or marketing experience entailing one-on-one interaction
Extensive computer skills, including MS Word, PowerPoint Presentation, Excel, ICMS, Microsoft Live Chat, Zendesk, Top Tracker, Eyebeam and Internet operation programs at a high proficient.
Can work with level a minimum supervision, fast learner, hard working and trustworthy with effective verbal and listening communication skills
Provides prompt and efficient customer service to all customers, potential and existing accounts, up-selling the services at all times.
Verified
