I have 5+ years of experience in the BPO and healthcare support industry, assisting U.S.-based healthcare providers, insurance companies, and patients through both administrative support and inbound calls. I’m experienced in managing patient records, verifying eligibility and benefits, handling claims-related inquiries, and documenting information accurately across multiple systems including EHR platforms.
In my previous role, Medical Virtual Assistant, I supported daily healthcare operations by organizing medical documents, processing prescriptions and orders, reviewing patient encounters, and coordinating follow-ups while maintaining strict HIPAA compliance. I’m comfortable working in fast-paced environments where accuracy, organization, and clear communication are essential.
I’m highly detail-oriented, reliable, and adaptable, with strong system navigation skills and the ability to multitask efficiently. I’m also experienced in communicating with providers, patients, and senior members, ensuring professional and empathetic support in every interaction.
