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Virtual Assistant | E-commerce, Marketing, Design
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SUMMARY
I’m an adaptable, detail-oriented professional with a diverse background in e-commerce, digital marketing, graphic/UI & UX design, and IT. Through continuous upskilling, I’m now focused on supporting Shopify-based e-commerce stores, specializing in store management, order processing, product listing, web design/theme customization, and third-party app integration. I’m also expanding my skills with growing familiarity in SEO, email marketing, and social media marketing. With a blend of technical and creative skills, I’m driven to boost product visibility, strengthen customer engagement, and ultimately increase conversions. Let’s connect and explore how we can create value together for your e-commerce business.
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WORK EXPERIENCE
ORDER MANAGEMENT SPECIALIST (PROMOTIONAL PRODUCTS)
Delegate CX | March 2022 to February 2025 (3 years)
Client: Corporate Incentives (US-based, remote)
Handled e-commerce backend operations for branded merchandise dropshipping, including order processing, inventory checks, purchase order generation, artwork and imprint spec submissions, supplier/decorator coordination, and CSR assignment for fulfillment tracking.
Achievement:
Processed over 15,000 orders with 99.99 percent accuracy and timeliness; proactively identified discrepancies early to prevent downstream issues, which contributed to streamlining workflows across sales, customer service, and vendor operations, resulting in higher customer satisfaction.
MARKETING TRAINEE (PROMOTIONAL PRODUCTS INDUSTRY)
Delegate CX | January 2022 to February 2022 (2 months)
Completed training on promotional product operations, including market research, vendor & product sourcing, pricing/quotations, product mockups, presentation decks, order entry & processing, inventory management, pre-production proofing, order fulfillment, and customer service.
Achievement:
Recognized as Top 1 performer among 15 trainees based on performance metrics, demonstrating adaptability and ability to learn quickly.
CONTENT LAB INTERN
Summit Media (Summit Publishing Co., Inc.) | January 2019 to April 2019 (4 months)
Created social media graphics, web & mobile site design mockups, web banners, basic motion graphics, and commercial photography.
GRAPHIC DESIGN INTERN
MVP Asia Pacific, Inc. | August 2018 to November 2018 (4 months)
Designed website & mobile app mockups, and brand identity.
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EDUCATION
Bachelor of Science in Information Technology with Specialization in Digital Arts
FEU Institute of Technology | 2014 to 2019
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SKILLS
Professional Skills:
Shopify Store Management, Product Listing, Copywriting, Image Editing & Optimization, Order Management, Graphic Design, UI/UX Design, SEO, Email Marketing, Social Media Marketing
Technical Skills:
Shopify, Adobe Photoshop & Illustrator, Canva, Figma, HTML & CSS Basics, Klaviyo, Meta Business Suite, Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), Google Workspace (Docs, Sheets, Slides, Gmail, Meet, Chat, Calendar, Forms), ChatGPT, DSers, Booster SEO & Image Optimizer, Trello
Soft Skills:
Attention to Detail, Organizational Skills, Time Management, Creativity, Adaptability,
Collaboration
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CERTIFICATIONS
- The Complete Shopify Dropshipping Masterclass 2025 | Issued by Udemy, May 2025
- Shopify Essential Training | Issued by LinkedIn Learning, April 2025
- Ecommerce Fundamentals | Issued by LinkedIn Learning, April 2025
- Digital Marketing Foundations | Issued by LinkedIn Learning, April 2025
