As a Workforce Analyst in an outsourcing company, generally, I improve, interpret, analyze, and rate the workforce to reduce overheads and increase customer satisfaction and experience. I prepare daily reports of attendance of employees, manage schedules to ensure that there are adequate resources for all departments, and cater to employee overtime, employee leave. I mostly use google suite mostly on sheets formulas to manage the attendance of the employees. I also have almost 2 years of experience being a customer service representative, additionally, I have almost a year of experience cold calling as a Dispatch/Tracking from 1 of the top 10 Broker/Logistics Company in the US. **(-----------) Update, I was recently hired as a Ecommerce VA mostly dealing with Amazon, but also with ebay/walmart marketplace. I was also tasked to handle the RMA(Return Merchandise Authorization) process, additionally I also tracked orders from suppliers.
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