-Bachelor in Mass Communications graduate in the University of the City of Manila
-Finished Basic Italian Language in Languages Internationale.
-Took up Masters in Communication in 2013 (Undergraduate - w/o Compre & Thesis yet).
-Previously worked as a Customer Service Rep and eventually became Technical Support Representative for Verizon Online DSL in the USA for 4 -----------alt with internet connection, identifies issues for no sync, no route, intermittent connection and other network related issues. Some related troubleshooting steps to resolved customer issues were email problem using MS Outlook/Outlook Express, installing and supporting Verizon Internet Security Suite has took place as per process during 4 years of service.
-Earned certificate and training on ACE (Accent and Conversational English)Skills.
-Recently worked as a Customer Services Agent/Live Chat Support using FUSION KAYAKO for Forex Services, Customer Services Administrator via ZENDESK and an Administrative Assistant (outside Upwork) in a private broadcasting network.
-Worked as a freelance Live Chat Support Representative in a US company for almost 7 years.• Customer Support via
chat/Logistics Staff in an Australian Catering business using ----------- as a
scheduling tool for quite some time.• A recent Senior Customer
Support Executive, Recruitment Officer and Marketing Staff in a Singapore-based
company remotely for Cryptocurrency/Membership platform.
• A Customer Support agent for an
online store via Shopify and Richpanel.
• A Level 1&2 Technical/Customer
Service Representative for ----------- scheduling tool - email and chat support
(Australian Company)
• A Customer Success Team and
Technical Suppot for ----------- - handling email and chat support (UK Company
• A Virtual Assistant,
Appointment setter, Email and Chat Support- Australian Online Psychology ClinicKnowledgeable on MS Offices, Moviemaker, LiveChat, Hubspot, Intercom, Helpscout, Slack, Dialpad, Ringcengtral, Skype, ----------- . -----------
Verified
