HIPAA-Certified Medical VA|Team Management|DME Intake|CSR|Da

I am a HIPAA-certified professional with 9+ years of experience in BPO, virtual operations, and administrative support. My background includes seven years in Customer Service (inbound & outbound), two years in administrative roles, and over two years as a Virtual Assistant, Receptionist, Order Processor, and Offshore Manager, leading a team of 75 Virtual Assistants for a pharmaceutical company.

I specialize in DME (Durable Medical Equipment) intake, ensuring full compliance with data privacy and healthcare regulations, while delivering accurate and efficient results. I am highly skilled in team management, workflow optimization, customer service, and administrative tasks, consistently exceeding client expectations.

I am proficient in Google Docs, Slack, and have basic knowledge of -----------, with a strong willingness to learn new tools and processes. I take pride in being detail-oriented, results-driven, and adaptable, and I am confident in my ability to contribute effectively to your team and achieve your goals.