Specialty: Short-Term Rentals | Vacation Rental Operations
Hi, my name is -----------.
I’m a Senior Short-Term Rental Virtual Assistant and Operations Support Specialist with 15+ years of professional experience, including 6 years working exclusively with vacation rental businesses in the U.S., UK, and Australia.
I come from a strong call center background, where I built excellent English communication, phone support, and customer service skills. Over the past six years, I’ve transitioned fully into remote STR operations, supporting vacation rental companies as a core tea-----------mber, not just a task-based VA.
I specialize in guest-facing communication and backend operational support, ensuring smooth daily operations and consistently high guest satisfaction.
Short-Term Rental Responsibilities
Guest communication (pre-stay, in-stay, post-stay)
Handling escalations, complaints, refunds, and sensitive guest issues
Reservation management and calendar coordination
Listing support and onboarding
Housekeeping, maintenance, and vendor coordination
Review management and guest satisfaction follow-ups
Supporting daily operations across multi-property portfoliosSystems & Tools
I have hands-on experience with the following platforms and tools:
Airbnb, VRBO, -----------, Expedia
Siteminder, Mews, Guesty, Hospitable, IGMS, Hostaway, Streamline PMS
PriceLabs, Turno, Breezeway, Hostfully
Akia, TouchStay
Salesforce, Zendesk, Shopify
Leadership & Backend Operations
In my most recent role, I served as Head of Guest Communications and Backend Support, where I:
Led and trained a team of virtual assistants
Managed inbox workflows, automations, and communication SOPs
Created, implemented, and improved guest communication systems
Oversaw PMS configurations and supported system integrations
Ensured consistent response times and service quality
Supported business continuity and operational decision-making
I’m comfortable taking ownership, working independently, and operating with minimal supervision in fast-paced environments.
A Bit About Me
I’m also a mother of three and am looking for a long-term role where I can grow with a company and contribute real, lasting value. I’m reliable, detail-oriented, calm under pressure, and deeply invested in the success of the businesses I support.
Verified
