I am currently searching for a home-based job. I have a vast experience in customer service including tech support. In my previous role, I have dealt with customers’ inquiries and complaints over the phone and via email. I have a strong background with health insurance and technical services.
I am a registered nurse but I chose to work in BPO companies. Thru my work experience and self-study, I am confident that I can do the following, but not limited to:Email support
Chat Support
Quality Monitoring/Quality Assurance
Knowledge with different software/platform like Live Engage, ACSS Verizon, Zendesk, Asana, Slack, Infloww, Grammarly
Social Media Management (Facebook, Instagram)
Video editing
Extensive Web Research
Health teaching/coaching (Nutrition and Family planning)
Scheduling
CRM software (Zendesk, Asana, Slack)
If you are looking for a customer service professional for your product or service, my skill set is perfect for the job as I have an excellent interpersonal skills that help me interact with a wide range of clients. I can deliver quality and honest service even left to work single-handed. When training is needed, I am able to grasp new concepts quickly and effectively. I have a practical and systematic approach to problem-solving and a drive to accomplish my duties even when challenges arise. My outstanding customer service and communication skills, combined with my relevant work experience, makes me a real asset to any organization that I work for.
I'm happy to connect with you and get things done with quality. As per my pricing, I'll be happy to discuss that with you as it depends with the project scope. To tell you honestly, you may find a cheaper version of me but the service I offer isn't only about nearly impeccable results but it's also about showing care for your business as a whole.
I can work as soon as possible.
