• Password reset / unlock accounts on application
• Assist user to setup RSA access (Hard, Soft Token and ODA) / Manage troubleshooting step on VPN
connection
• Assist Telecommuters (Work at Home Employees) to troubleshoot with the connection issue
• Configuration of Microsoft Office tools
• Basic troubleshooting on Windows 7 & 10 System
• Communication tools thru Phone, Jaber (IM), Outlook Email and Bomgar for remote session
• Security Information
• OneDrive Support
• Azure Microsoft Support
• Ticketing Tool (Service Now)
