Technical Support Supervisor and IT Support Professional with several years of experiencedelivering L1/L2 technical support, system administration, Identity and Access Management(IAM), and endpoint/infrastructure support in enterprise environments. Proven expertise inMicrosoft 365, Microsoft Entra ID, Microsoft Intune, Active Directory, Windows Server, andMicrosoft SQL Server, with a strong track record of resolving complex technical issues whilemaintaining SLA compliance and high customer satisfaction.Experienced in full user lifecycle management, including provisioning and de-provisioning,access control, Multi-Factor Authentication (MFA), and endpoint security enforcement.Recognized for strong problem-solving abilities, technical leadership, and effective escalationmanagement in fast-paced, SLA-driven environments.
