I'm a Philippines-based remote professional with over 11 years of experience at JPMorgan Chase — one of the world's largest financial institutions — where I worked my way up from Fraud Specialist to Escalations Specialist to Operations Supervisor.
What that means for you as a client: I'm someone who knows how to handle high-volume work, sensitive communications, and complex workflows without dropping the ball. I managed 500+ cases and communications per month, maintained a 99% compliance audit score, and consistently delivered a 95% client satisfaction rate — in a regulated environment where accuracy and professionalism aren't optional.
What I can do for you:
<8efe80624d780eba0c6493ec45140364>Email management, inbox triage, and professional client correspondence
Calendar and schedule coordination
Data entry, records management, and documentation
Escalation handling and complaint resolution
Back-office operations support and workflow tracking
Report preparation and operational summaries
Quality review and process improvement
I've worked across phone, email, and chat — supporting Australian clients at TeleTech/Telstra BigPond before my 11 years in financial services. I'm comfortable with US, AU, and UK communication standards and business hours.
Tools I use: Office 365 (Word, Excel, Outlook, Teams, SharePoint) • HubSpot CRM • PandaDoc • Enterprise Case Management Systems • Canva • AI tools (ChatGPT, Claude, Gemini)
I work independently, communicate proactively, and don't need hand-holding. My setup is solid: fiber internet with mobile backup, personal laptop, noise-cancelling headset, and a dedicated home workspace.
If you're looking for someone who brings corporate-level reliability to remote work — I'm ready.
Verified
