I am a well-rounded and dedicated professional with 10 years of experience in the BPO industry. I see challenges as opportunities to grow and always approach them with a positive, goal-oriented mindset. I enjoy being resourceful and creative when it comes to solving problems, and I’m passionate about finding solutions that make a real difference.
With strong communication skills and a passion for patient care, I thrive in coordinating appointments and improving the overall patient experience. I am skilled in handling various communication channels, including calls, texts, chats, and emails, ensuring that patients receive clear and timely updates.
My experience in customer service has made me proficient in addressing inquiries, resolving issues, and maintaining high customer satisfaction. Additionally, my work as a dispute analyst has sharpened my ability to analyze complex situations and deliver swift and fair solutions.
I bring a proactive mindset and a passion for streamlining operations, contributing to smooth interactions and positive outcomes for both clients and the team.
