Hello, I have a 5 years experience as a customer service representative in a BPO industry and a year of experience as a service desk analyst in which I managed to learn and expertise the use of MS applications, Google workspaces, Active Directory, SAP application and Salesforce. In a year of experience, I was promoted as a line 2 service desk analyst in which I’am task to create account or grant access to users who needs it for the benefit of their jobs. I’am derail oriented which is very relevant in this industry. Aside from that, I am easy learner and reliable.
