As a seasoned professional with over a decade of experience in the hospitality and property management industries, I specialize in short-term rentals and guest relations. My career has been dedicated to enhancing guest experiences and ensuring seamless property management operations.Throughout my career, I have honed a diverse skill set that includes customer service excellence, problem-solving, time management, and organizational abilities. My proficiency in various hospitality management software and virtual platforms has enabled me to manage remote front desk operations, handle inbound leads, and provide top-tier administrative support effectively.Currently, I work as a Guest Service Manager and Virtual Assistant for Humming Host in Tennessee, USA, delivering outstanding customer service and overseeing property logistics.Previously, I have held roles such as Property Manager Virtual Assistant at MWB Properties in London, Executive Assistant to the CEO and Reservation Manager at Camp Impact in Florida, and Case Manager/Support Ambassador at Airbnb. My extensive background in guest service management and duty management at Accor Hotels, Novotel Manila, has equipped me with the skills to handle guest inquiries, complaints, and special requests with professionalism and
empathy.My academic background includes a Bachelor of Science in Hospitality Management from the University of Pasig City.I am passionate about providing exceptional service and creating memorable experiences for guests. I thrive in dynamic environments where adaptability and proactive problem-solving are essential. My goal is to continue leveraging my expertise to drive growth and enhance the market presence of the organizations I work with.
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