Hi! I'm a Customer Support VA with 2 years of experience in eCommerce and retail support, working in a BPO environment and supporting online marketplaces. I've handled customer emails, order issues, refunds, replacement, and escalations, and I've also worked as an SME supporting both agents and operations.
Alongside customer support, I've recently upskilled in AI content creation and social media management. I now help with short-form content ideas, captions, basic video editing, and content scheduling. I enjoy combining customer insight with content, because I understand what customer care about and how they respond.
I'm organized, reliable, and easy to work with. I move fast but stay accurate, and I always try to think like the customer when handling tasks or content.
Verified
