IT Support Specialist / IT Manager with over 10 years of experience supporting call center and corporate
environments. Strong hands-on background in dialer and cloud telephony systems (VICIdial, Convoso,
RingCentral, Aircall, CloudTalk), network and firewall administration (pfSense), CCTV and biometric
systems, and Windows- and Linux-based systems. Experienced in lead management, CRM platforms
(GoHighLevel, Zoho), and AI-driven automation tools. Known for resolving complex technical issues,
coordinating with vendors, and maintaining stable IT operations for on-site and remote teams.
