About Me
I’m Hanna Genarah Villagonzalo, your A+ Virtual Assistant with a strong foundation in customer service, administration, and tech-enabled operations.
With experience across industries—from solar technology and freight logistics to education and digital marketing—I bring versatility, dedication, and an adaptable mindset to every role I take on.
I’ve had the privilege of working with forward-thinking companies where I served as Chief Design Officer and Admin Assistant. I’ve also supported lead generation efforts, crafted onboarding processes, created technical documentation, and provided real-time customer and tech support using tools like Intercom, HelloSign, OpenSolar, Aurora, and Scanifly.
My background includes managing social media growth strategies, resolving international shipping concerns, maintaining CRM platforms, and tutoring in both ESL and mathematics. I thrive in collaborative remote environments and enjoy streamlining workflows, building effective systems, and ensuring seamless communication across teams and with clients.
- Tech Stack: OpenSolar, Aurora, Pipe, Scanifly, Canva, Figma, Adobe Creative Suite, -----------
- CRM & Project Management: Notion, Trello, Asana, HubSpot, -----------, Resimpli
- Communication: Intercom, Slack, Zoom, GMeet, DialPad, BatchDialer
- Email Marketing: Zoho, -----------, Klaviyo
- Admin & Operations: Microsoft Office, Google Workspace, HelloSign, Dropbox, Notion
- Data & Research: Spreadsheet management, Analytics reporting, SOP creation
Why work with me?
I’m reliable, detail-oriented, and committed to delivering high-quality results while continuously learning and adapting. Whether you need help optimizing your processes, managing customer relationships, or executing complex tech tasks—I'm here to make things easier for your team.
