I’m an Operations and Customer Service leader with over 13 years of experience in customer support, team management, coaching, training, and remote operations.
I have handled large customer service teams, led team leaders, managed KPIs, improved workflows, and built coaching systems that helped teams perform better and deliver stronger client results. My background includes e-commerce support, CRM management, customer experience, process improvement, reporting, and performance management.
In my recent roles, I managed support operations across 25 e-commerce brands and used tools such as Gorgias, Zendesk, Freshdesk, Intercom, Richpanel, Shopify, BigCommerce, and Amazon Seller Central. I also helped onboard 67 additional dealerships in a previous remote operations role, created a VIP agent pool for sensitive clients, and improved service consistency and client retention.
I work best with businesses that need someone reliable, organized, proactive, and accountable. I can help manage teams, improve customer support processes, monitor performance, create SOPs, coach agents, and keep daily operations running smoothly.
I bring an ownership mindset to every role. I do not just complete tasks. I look for gaps, build better systems, support people, and help the business grow.
