I'm an operations and customer experience leader with 18 years of experience — including 8 years at a Fortune 500 BPO managing teams of 200+ across the US, Australia, and APAC, and 4 years in Dubai as the operational right hand to a CEO at a business transformation consultancy.
I've built and scaled systems from scratch — SOPs, performance dashboards, OKRs, AI-enabled workflows, agent training frameworks, and cross-functional governance structures — in both large enterprise environments and lean founder-led businesses.
What I actually do for clients:
- Turn chaos into documented, repeatable processes your team can follow without you
- Build agent-facing guides, workflows, and training materials that translate complex changes into clear action
- Set up and streamline operations using automation tools including n8n and AI-driven GPTs
- Manage performance metrics, feedback loops, and continuous improvement so nothing slips through the cracks
- Support founders and CEOs directly — managing execution, driving follow-through, and freeing up your time for what only you can do
I work with B2B and B2C businesses across e-commerce, professional services, and high-growth startups.
Available 4 hours/day, Monday to Friday — during US afternoon hours (12pm–4pm EST / 9am–1pm PST).
MBA in Global Business Administration | Chartered Manager (CMI) | Magna Cum Laude, University of the Philippines
