With nearly 6 years of experience in Customer Service Relations, I have handled calls, chats, and
emails with passion and a clear purpose: to assist clients and customers with their daily inquiries. Seeking growth and new challenges, I transitioned to working directly with clients in E-commerce. I consistently strive to meet deadlines and surpass my superiors'
expectations.My role in Customer Service has allowed me to develop a variety of skills, including:•Reaching out to suppliers and business partners to follow up on orders, check for delays, and review invoices.•Addressing necessary modifications.•Handling credit card and PayPal disputes.•Engaging in direct communication with clients.•Participating in planning upcoming promotions.•Collaborating on strategies for customer engagement.I am dedicated to continuous improvement and delivering exceptional service.
