IT Support Specialist and Helpdesk Technician with over 6 years of experience providing technical support, MSP support, customer service, and remote IT assistance for clients across the US, Canada, and Australia. Experienced in Microsoft 365 administration, Azure AD / Entra ID, Outlook, Teams, SharePoint, OneDrive, Windows and Mac OS troubleshooting, VPN and firewall configuration, network diagnostics, remote desktop support, ticketing systems, POS support, CCTV/security systems, and hardware/software troubleshooting. Skilled in resolving technical issues independently, managing escalations, creating SOP documentation, and delivering excellent support in fast-paced remote environments.
Verified
