Dedicated mathematics teacher with 9 years of experience delivering lessons from the K-12, Singapore Maths, and Common Core curricula.

General Virtual Assistant | Executive Assistant | Amazon & Shopify Virtual Assistant

Hello! I'm Alkenna Georgette Papas, a dedicated and detail-oriented Virtual Assistant with experience in administrative support, executive assistance, customer service, e-commerce management, and educational content creation. I help business owners, entrepreneurs, and growing companies streamline operations, improve productivity, and deliver excellent customer experiences.

My expertise includes email management, calendar management, appointment scheduling, customer support, data entry, document management, internet research, CRM updates, and administrative suppor. I am also experienced in Amazon Seller Central and Shopify store management, including product listing creation, keyword research, SEO optimization using Helium 10, product uploads, catalog management, inventory updates, and e-commerce operations.

In addition, I create professional graphics and marketing materials using Canva and Microsoft PowerPoint, support social media content management, and maintain accurate records using Google Workspace and Microsoft Office applications.

What I Can Do For Your Business

-Administrative & Executive Support
-Email & Calendar Management
-Customer Service & Client Communication
-Data Entry & Record Management
-Appointment Setting & Follow-Ups
-Amazon Product Listing & Optimization
-Shopify Store Management
-Product Research & Keyword Research
-SEO Optimization using Helium 10
-Canva Graphic Design & Content Creation
-Social Media Support & Content Scheduling
-File Organization & Documentation

Why Hire Me?

• Highly organized, dependable, and detail-oriented.
• Strong written and verbal communication skills.
• Quick learner with the ability to adapt to new tools and processes.
• Committed to accuracy, confidentiality, and meeting deadlines.
• Proactive problem-solver focused on improving efficiency and supporting business growth.
• Passionate about delivering quality work and building long-term professional relationships.

If you're looking for a reliable Virtual Assistant who can support your business operations, manage administrative tasks, and contribute to your company's success, I would be happy to help.

I help organizations improve efficiency, customer experience, and employee performance by combining training expertise, data-driven insights, and process automation. With experience in learning & development, KPI reporting, and digital adoption tools like WalkMe, I specialize in creating scalable training solutions, building dashboards that drive decisions, and streamlining workflows to replace manual processes.

I’ve successfully trained both in-person and remote employees, managing onboarding programs, designing engaging training content, and leading initiatives that boosted team productivity. My background also includes reporting on CSAT, verification quality, and interaction quality, with proven ability to turn raw data into clear, actionable visualizations for stakeholders.

Previously, I supervised a customer care team at T-Mobile, giving me a solid grounding in operations leadership and stakeholder communication. Today, I’m focused on roles where I can leverage learning technology, remote training delivery, business analytics, and process improvement to deliver measurable impact.

John Michael C. Galupo

Public School Teacher | ICT Coordinator | Graphic Designer | Photographer | Educational Technology Advocate

Multidisciplinary Training, Learning Development, and Operations Professional with extensive experience in maritime education, competency-based training, and curriculum development aligned with international standards such as STCW, MARINA, OPITO, and GWO. Experienced in leading training delivery, course development, assessment systems, and learning operations across classroom, simulator-based, and digital learning environments.

Skilled in instructional design, LMS course development, and scenario-based training, with a strong background in research, regulatory compliance, and training accreditation processes. Brings leadership experience from roles in training management, maritime research and development, consultancy, teaching, and mentoring, with a strong focus on improving learning systems, operational efficiency, and organizational capability.

An ICT Teacher, creative, tech-savvy, and always willing to learn.

ESL/Lesson Evaluator
As a tutor, I assess students' proficiency and learning needs, design lessons and
activities according to their goals and skill level, and concentrate on
speaking, listening, reading, writing, and grammar. I also monitor and assess
student performance to modify my teaching strategies and assist students in
understanding the cultural significance of using English in everyday
situations. I am a skilled lesson evaluator who also offers input on lesson
planning, teaching methods, and student participation.

Customer Service Representative
Answer inquiries from customers by phone, email,
and chat; assist in resolving problems with goods, services, billing, shipping,
etc.; help with placing, monitoring, or changing orders; keep track of customer
interactions and transactions; collect customer feedback to enhance offerings;
and occasionally suggest new goods or services based on the business.

ExecutiveVirtualAssistant
A motivated and organized virtual assistant can handle calendars, travel
arrangements, email correspondence, and administrative tasks discreetly and
effectively. Adept at using Google Workspace, Microsoft Office, Zoom, Trello,
and other productivity tools. Outstanding written and verbal communication
abilities, a customer-focused mindset, and the ability to quickly adapt to
changing priorities. Excellent ability to manage time, coordinate tasks, and
maintain confidentiality in busy virtual environments.

I build data-driven eLearning solutions using tools like Articulate Storyline, Synthesia, and AI-enhanced workflows. My focus is on creating scalable, interactive learning experiences that align with business goals and deliver measurable outcomes.

I am a skilled e-Learning specialist with extensive experience in developing engaging activities, tools, and courses using various e-Learning authoring tools. I excel at collaborating with clients to ensure high-quality, customized learning solutions.
With a strong background in Learning Management Systems (LMS), curriculum development, and instructional design, I create impactful educational programs for both adults and children. I apply proven instructional design principles to deliver effective and interactive learning experiences.

Since 2022, I’ve gained experience in customer service, virtual assistance, administrative support, and operations management through different part-time and full-time roles.

I started as an ESL Teacher and Call Center Agent, where I improved my communication skills and learned how to work with different types of people. From 2024 to 2026, I worked as a Virtual/ExecutiveAssistant, Operation Associate, and Administrative Assistant, handling tasks like managing emails and calendars, scheduling appointments, preparing reports, organizing files, following up with clients, HR related task, Lead finding, and supporting daily operations. I also used tools like Google Workspace, Canva, Asana, Monday, Zoom, Loom, Teams, Outlook, GoHighLevel, Indeed, Videoask, Pandadoc, Dealmachine, Vicidial, and ClickUp.

I’m someone who is hardworking, reliable, and always willing to learn. I enjoy helping teams stay organized and making work easier for everyone. I always give my best in every task and stay positive even during busy days.

I am a good for digital marketing, fast learner, customer service support.

Results-driven professional with nearly 10 years of experience in customer service, training, and administrative support. Skilled in communication, stakeholder management, process improvement, documentation, and team development. Proven ability to handle customer inquiries, coordinate tasks, facilitate training programs, and support business operations in fast-paced environments. Highly organized, detail-oriented, and adaptable, with strong problem-solving abilities and a commitment to delivering exceptional service and operational excellence.

Innovative Instructional Designer specializing in developing effective training solutions that leverage cutting-edge techniques to drive organizational success. Experience spanning multiple industries.

Passionate Localization Engineer | Video Localization Expert | Educator

With over 5 years of experience in localization engineering, I specialize in creating seamless, multilingual experiences that resonate with diverse audiences. My expertise spans video localization, audio voice-over replacement, and synchronization, where I blend technical skills with creativity to deliver high-quality content across languages and cultures.

In addition to my work in localization, I bring over 3 years of experience as a teacher, having taught both in college and high school environments. This unique combination of technical expertise and teaching background has equipped me with excellent communication and problem-solving skills. I thrive in environments where I can share knowledge, collaborate with teams, and find innovative solutions to complex localization challenges.

Core Competencies:

Localization Engineering: Proficient in tools like SDL Trados, MemoQ and Phrase.
Video Localization: Specializing in subtitling, voice-over replacement, and audio synchronization.
Teaching & Mentoring: Passionate about empowering students and colleagues to develop new skills and grow in their careers.
Attention to Detail: Ensuring flawless integration of content that respects cultural nuances and audience expectations.
As someone who thrives on challenges and learning opportunities, I’m excited to continue growing in the field of localization engineering and video/audio adaptation. I’m always eager to connect with like-minded professionals and companies looking for creative solutions in content adaptation.