Administrative Systems Support

Provides comprehensive support in maintaining and improving administrative systems to ensure smooth day-to-day operations, with a focus on servicing Australian clients in professional service businesses. This includes organizing digital and physical records, managing documentation workflows, and streamlining internal processes aligned with AU business practices. By leveraging various tools and systems, ensures efficient communication, scheduling, and reporting tailored to the needs of professional service teams and businesses based in Australia.


Community Founder – The Reading Session Book Club

As the Community Founder of The Reading Session Book Club, I lead and coordinate themed reading sessions, book-sharing discussions, and strategy-focused conversations around current events. I also manage both face-to-face and online silent reading sessions, ensuring smooth facilitation and active participation across all formats. Over the past two years, I have built and sustained a thriving community of nearly 50 engaged readers through structured activities and meaningful discussions. By introducing diversified reading formats, curated book recommendations, and consistent interactive sessions, I have significantly enhanced group engagement and overall member experience.


Executive Assistant (VA)

I provide strategic advice to C-level executives to support the growth and sustainability of their businesses, offering insights that align with their goals. My contributions include refining business strategies and proposing innovative marketing ideas to amplify outreach and engagement. I facilitate brainstorming sessions to uncover new business opportunities and foster creative solutions. In addition to managing and tracking essential business needs, I represent the business owner in client interactions, ensuring seamless communication and relationship-building. My role bridges strategic planning with execution, ensuring that business objectives are met with precision and professionalism.

I have more than 10 years of continuous experience in Accounts Payable process. I'm knowledgeable in tools/applications such as Quickbooks Online, Coupa, SAP, Ramp, Concur, NetSuite, Sage Intacct, Expensify, Salesforce, ServiceNow, Slack, Google Suite, MS Office.

Qualifications and Skills: Customer Service, Data Encoding, Accounts Payable, Invoice Processing, Travel and Expense Reports, Credit Card Reconciliation, Quality Assurance Audit, Work Queue Management, Coaching, Meeting and Training Facilitation, Mailbox Management, Reporting and Documentation, English Communication

I bring nearly a decade of experience helping businesses deliver exceptional customer experiences through customer support, quality assurance, and team leadership. Throughout my career, I've coached teams, improved processes, monitored quality, handled escalations, and partnered with stakeholders to achieve operational goals.

Beyond leading people, I genuinely enjoy bringing structure to fast-moving environments. Whether it's managing calendars, organizing projects, maintaining documentation, coordinating meetings, handling email communication, or supporting executives, I take pride in staying organized and making work easier for the people I support.

I'm known for being dependable, proactive, and calm under pressure. I learn new tools quickly, communicate clearly, and continuously look for opportunities to improve efficiency. My goal is to become a trusted partner who contributes to both daily operations and long-term business success.

Virtual Assistant, Customer Support, Sales, and Operations professional with **5+ years of experience** supporting U.S.-based and international businesses across **eCommerce, healthcare, telecommunications, cybersecurity, publishing, and retail**. Experienced in customer service, sales, CRM management, remote operations, training, documentation, appointment scheduling, and team support.

Skilled in **email/chat support, Shopify, Zendesk, Gorgias, ShipBob, CRM systems, Microsoft 365, Google Workspace, Slack, customer retention, order management, sales, lead generation, prospecting, and follow-ups**. Known for being reliable, detail-oriented, adaptable, and quick to learn new systems, with a track record of **98%+ QA and 100%+ KPI attainment**.

Fraud Operations & Customer Service Leader | Team Management | Banking & Financial Services | 10+ Years of Experience

I’m a reliable and experienced General Virtual Assistant with over 14 years of professional experience—starting from customer service, moving into training, and now supporting executives in day-to-day operations.
I specialize in:
• Inbox and calendar management
• Data entry and file organization
• Internet research
• Travel planning and scheduling
• Customer support (email, chat, or voice)
• Team coordination and admin support
I have a strong background in the BPO industry as a Senior Trainer, where I created and facilitated training modules, mentored junior staff, and improved team performance. I bring that same energy, structure, and attention to detail to my VA clients.
If you’re looking for a proactive, detail-oriented VA who can help you stay organized, lighten your workload, and handle tasks without constant supervision—I’d love to support your business.

Hey, are you an enterprise e-commerce brand looking for an expert to optimize your store operations, or a proven Remote Manager to lead your support team?

I am a results-driven E-Commerce Operations Specialist and Team Leader with over 5 years of dedicated experience scaling high-volume storefronts and managing remote virtual assistant teams. Having served as a technical Subject Matter Expert (SME) for enterprise-level Shopify and Shopify Plus brands, I specialize in turning operational chaos into clear structure, eliminating manual bottlenecks, and safeguarding store profit margins.

Whether you need an independent technical strategist to clean up your backend or a decisive supervisor to run your daily operations, I bring elite platform mastery and data-driven leadership to your business.

Core Expertise & Value I Bring:

-Shopify Store Management & Automation: Deep technical expertise handling product catalog listings, inventory updates, backend application integrations, and complex automated logic workflows (such as Shopify Flow) to reduce manual overhead.

-Logistics & Marketplace Operations: Proven experience managing intricate multi-channel order fulfillment, complex shipping profiles, custom checkout configurations, and supplier coordination.

-SEO & Funnel Optimization: Skilled in front-end store optimization, audit processes, and implementing targeted SEO strategies for product pages to increase organic traffic, improve discoverability, and maximize checkout conversion rates.

-Remote Team Leadership & Training: Supervisor experienced in hiring, training, and managing remote e-commerce VAs, creating repeatable SOPs, mapping daily tasks, and enforcing strict deadline accountability while tracking metrics (CSAT, AHT, KPIs).

-Advanced Data Analytics: Highly proficient in Google Sheets and Microsoft Excel using advanced data modeling (Pivot Tables, VLOOKUPs) to convert raw multi-channel sales reports into visual dashboards for executive leadership.

I am an independent operator who values profit over empty activity. I do not need hand-holding to audit a store, read an analytics report, or correct an employee's performance gap. Let’s connect to streamline your digital workflows and scale your store operations today!

Hi, my name is Cherry Ogues.



I have been working in the BPO industry for the past 13 years, in customer service, escalation and sales support both voice and nonvoice. I also have a background as a data analyst and in other support roles.



Being a Reservation Sales Specialist for Intercontinental Hotels Group taught me to be one step ahead all the time and I do not quit immediately if I am given a negative response. When a problem is presented, I think of 3 or more ways to solve the problem. This persistent attitude along with determination allows me to present solutions that will surely work.



Customer and Escalation support is where I mastered my patience, active listening and probing. I do not assume until I research and have all the information needed before resolving.



With my background in data analysis, I learn the value of time management. To be able to provide reports accurately and promptly.



I'll also want to mention that I was a peer coach where I assist new specialists in their seamless transition where I honed my admin skills, calendar and email management skills.



Along with discipline and great communication skills, I believe I will be able to contribute to your success.

I’m an organized and proactive professional who enjoys helping organization turn ideas into clear, workable systems. I can support administrative tasks, organize information and workflows, coordinate projects, and help founders brainstorm and structure ideas. I’m adaptable, detail-oriented, and comfortable learning new tools and processes to help a growing business run more efficiently.

I am a seasoned operations specialist with over 15 years of experience in multi-channel Customer Support (Voice, Chat, Email), Technical Troubleshooting, and Customer Retention. As a leader, I leverage 1-on-1 coaching, process improvement, and training to build high-performing teams, optimize daily workflows, and elevate service quality. In addition to team management, I bring specialized expertise in Fraud Detection, Risk Management, Compliance Monitoring, and Social Media Risk Analysis to protect brand integrity. I want to be known as a dependable, versatile leader and problem solver who safeguards business operations while driving exceptional team performance and customer satisfaction.

Results-driven healthcare and BPO professional with over 10 years of experience in customer service, sales, operations management, and healthcare support, including 6 years in leadership roles. Proven expertise in team development, performance management, credentialing and onboarding, process improvement, customer satisfaction, and regulatory compliance. Skilled in leading high-performing teams, analyzing operational data, driving business results, and ensuring seamless onboarding and credentialing processes within healthcare environments.

Hi! I’m Cha, a Customer Operations & Escalation Specialist with 10 years of experience helping businesses reduce client churn, streamline workflows, and improve team efficiency.

I specialize in:

Escalation Management: Solving recurring client issues before they become major problems

Process Optimization & SOP Creation: Implementing clear workflows that save time and increase productivity

Team Training & Coaching: Mentoring staff to deliver consistent, high-quality client service

Administrative Support & Paperwork: Passionate about handling documentation, reports, and scheduling efficiently

Excel & Scheduling: Well-versed in Excel for tracking, reporting, and creating effective schedules

I help businesses turn frustrated clients into loyal customers, while making operations smoother, organized, and more efficient. My approach is results-driven, practical, and focused on measurable outcomes.

Why hire me:

10 years of hands-on experience in customer operations, administrative support, and team coaching

Strong attention to detail, highly organized, and passionate about paperwork

Ability to create clear, actionable processes, schedules, and Excel solutions that reduce errors and save time

Let’s work together to improve client satisfaction, reduce escalations, streamline operations, and boost your team’s efficiency.

A highly innovative and rigorous associate
and team lead supporting platforms such
as voice, non-voice, chats and email
support. Motivation is at the highest level
for me to seek opportunities in working
with seasoned leaders and advanced
individuals in their respective industries.
With a strong team-oriented attitude, I am
eager to provide and deliver my abilities in
both customer service, leadership, sales
and escalations. Worked as cold caller, lead generator and executive task. At the same time, I intend
to further develop my skills for better
performance at work and shared what I
already to others in terms of experiences
and best practices.

I am an experienced Team Leader with a decade of expertise in customer service and team management. I've successfully led diverse teams, enhancing performance and driving improvement in high-pressure environments. My skills as an Escalation Specialist enable me to resolve complex customer issues efficiently, ensuring satisfaction and loyalty. I excel in creating streamlined processes and fostering team collaboration to achieve operational excellence. If you are looking for someone who combines strategic oversight with a strong focus on results, I am ready to help elevate your customer service operations.