I build automation systems that hold up in production and scale with your business. With 5+ years of engineering experience across DevOps, SRE, and AI automation, I bring a level of technical depth most automation specialists simply don't have.

My work spans GoHighLevel, -----------, n8n, -----------, Odoo, and REST API integrations across industries including legal, healthcare, hospitality, and digital marketing. I've delivered end-to-end builds covering AI-powered booking systems, CRM workflow architecture, client onboarding pipelines, and multi-platform data sync, each with full documentation and UAT testing so clients can maintain what I hand over.

Where I stand out is the combination. Most automation specialists configure workflows. Most DevOps engineers keep servers running. I do both, which means the systems I design are built with real engineering logic: proper error handling, data validation, clean handover documentation, and architecture that doesn't break when your business grows.

If your current systems are held together with duct tape, let's fix that properly. I scope, build, document, and hand over clean.

I am a Junior Software Engineer passionately eager to contribute in new projects, add new features, and/or fix bugs utilizing up-to-date technologies and solutions. With my latest feature contribution on Cloud applications, I am highly adept with web development, particularly leveraging the Angular framework and Java/Kotlin Spring Boot tech stack within the framework of Agile methodologies, including both Scrum and SAFe approaches.

Experienced Software Test Engineer with over 7 years of hands-on expertise in both manual and
automated testing. Skilled in developing and maintaining automation scripts using Python, Lettuce, and
Robot Framework, as well as creating and managing comprehensive test cases. Proficient in identifying,
documenting, and tracking defects during both manual and automated test cycles. Demonstrated
experience testing software and firmware across various testing methodologies, including User
Acceptance, Early Look, Pre-Merge, Smoke, Integration, Compatibility, Localization, Bug Fix Verification,
Functional, Performance, Post-Merge, Stress, SNMP, and Regression testing.

I’m Christian Ochea, a reliable and detail-oriented Data Entry Specialist, Virtual Assistant, and Social Media Manager dedicated to helping businesses stay organized, efficient, and visible online. I specialize in accurate data entry, administrative support, internet research, product listing, and document management using tools like Excel, Google Sheets, and Google Docs.

I also provide virtual assistance services such as email management, scheduling, task organization, and day-to-day business support. In addition, I help brands grow their online presence through social media content posting, scheduling, basic graphic design using Canva, image editing, and short-form video editing.

I am highly organized, responsive, and committed to delivering quality work on time. I’m always eager to learn and adapt to meet your business needs. Let’s work together to make your workflow smoother and more efficient.

I specialize working as an IT Technical professional for 8 years.

Services offered:


Microsoft 365 Administration
Cloud and Systems Administration
Network and Security Management
Team Leadership and Support
Infrastructure and Cybersecurity
ERP System Management
CCTV Project management
Technology process flow
Providing technology recommendations
Providing technology cost effectiveness
Providing technical training for non-technical groups

I'm an IT professional with a demonstrated career progression from IT Officer roles to L2 Application Support and Hypercare. Throughout my experience, I've developed a strong ability to bridge IT operations, user support, and application troubleshooting. I'm adept at i----------- management, responding to on-call requests, and collaborating effectively across different teams. My focus has always been on ensuring system uptime, resolving complex issues efficiently, and creating valuable documentation, such as runbooks, to enhance team productivity. My technical proficiencies include SQL, PostgreSQL, and various aspects of application support and troubleshooting. I'm eager to bring my skills in debugging, performance monitoring, and critical thinking to a new challenge, and I'm excited to learn more.

Cloud / Infrastructure Engineer

Experienced Software Engineer and Support Specialist skilled in SQL, API development, web development, and system troubleshooting. Proficient with Ruby on Rails, Snowflake, dbt, Jenkins, Jira, Metabase, Zendesk, Confluence, and GraphQL. Adept at analyzing technical issues, optimizing workflows, and delivering clear solutions.


Work Experience: Support Engineer L3Support Ninja INC.April 2024 – January 2026Ability to manage and resolve client issues by providing effective solutions and ensuring timely responses.Ability to track, manage, and ensure SLA compliance to maintain service quality and client satisfaction.Ability to support a SaaS platform by resolving complex issues involving segmentation logic, workflow automations, SFTP uploads, and email rendering.Ability to investigate and resolve bugs by systematically identifying, analyzing, and addressing technical problems.Ability to investigate and analyze data discrepancies using SQL and internal debugging tools.Ability to utilize Snowflake for data analysis, managing large datasets, and generating insightful reports.Ability to work with Jinja templating to create dynamic content and customize data-driven reports and applications.Ability to manage databases with PostgreSQL, optimizing queries and database performance for efficient data handling.Ability to monitor syncs to maintain data consistency and ensure that updates across systems are accurate and timely.Ability to use Jira for tracking tasks, managing project workflows, and collaborating across teams effectively.Ability to utilize Jenkins to automate build and deployment processes, ensuring continuous integration and delivery.Ability to explore and visualize data using Metabase, enabling teams to make informed, data-driven decisions.Ability to manage customer support workflows and communication efficiently using Zendesk.Ability to use PagerDuty for I----------- Management, ensuring quick response and resolution of operational issues.Ability to use Confluence for documentation, knowledge sharing, and effective team collaboration.Software Developer MASHUP GARAGEMarch 2023 - March 2024 Proficient in updating scripts to maintain accurate data and troubleshoot issues.Ability to create query mutations using GraphQL Skilled in using GraphQL to efficiently manage and manipulate data.Ability to create query mutations using GraphQL Strong communication skills, effectively conveying feedback and task statuses. Ability to create query mutations using GraphQL Organized task management and progress reporting ability. Ability to update web scripts using Web Applications like HTML, CSS and ReactJs Ability to communicate with Team regarding all feedbacks , concerns and status of all tasks given. Web And API Developer DIGITAL SPACE EXPLORER July 2021 - March 2023 Support analysis of Database schema, Tables and Views. Involved in reporting development, testing, implementation and maintenance with timely delivery against aggressive deadlines. Ability to update scripts to identify and address data quality issues correct the mismatch data. Ability to maintain system worker where most imports and exports of records are processed Ruby on Rails 5 Ability to provide API Endpoints for Mobile Android and IOS data by using Ruby on Rails and Jbuilder Ability to migrate previous versions of API Endpoints from new versions Ability to develop and deploy RESTful API endpoints using PL/SQL, enhancing data interaction and integration within existing systems.Ability to apply the MVC (Model-View-Controller) design pattern for structured and scalable application developmentAbility to implement full CRUD (Create, Read, Update, Delete) operations in PL/SQL for efficient data management and seamless user interface integration.Ability to monitor daily transactions , errors , CPU percentage using New Relic Ability to update web scripts using Web Applications like HTML, CSS and ReactJs Ability to communicate with Team regarding all feedbacks , concerns and status of all tasks given. IT Developer TRANSCOM Worldwide July 2019 - May 2021 Developed database objects like Stored Procedures, Functions, Packages and Triggers using SQL Develop, Update and Maintain SQL scripts and packages using SSIS, Altitude USupervisor and Altitude Script Developer Support analysis of Database schema, Tables and Views. Involved in reporting development, testing, implementation and maintenance with timely delivery against aggressive deadlines. Ability to update scripts to identify and address data quality issues correct the mismatch data. Ability be part on migration development where project will be able to convert from Altitude into Go Contact Platform Ability to migrate scripts and reports from Altitude v7 into Altitude v8 Monitors Job scheduling tasks from SQL Server database and provide solutions when the Job fails. Handled fast paced from assigned i-----------. Communicate with clients by giving timelines and task updates. Ability to create ticket and tasks documentation. Communication skills, interpersonal, analytical skills and ability to perform as part of a team.Software Developer Metropolitan Bank and Trust Company January 2019 - May 2019 Created Stored procedures to replace legacy application with Oracle PL/SQL Collaborated with QA and Oracle Database managers for apps testing and security purpose.Prepared routine and ad hoc status reports.

BS Information Technology Graduate
Virtual Assistant since 2018
(Very well familiar of Amazon, eBay, Walmart, Alibaba listings)

Comfortable working with Microsoft Office tools such as Excel, Word, Powerpoint and similar products from Google Apps.
I am far from being expert but I use Photoshop, Illustrator, Lightroom as my tools for designing.

(2019-Present) Works as a SAP Systems Analyst (Functional Role) - Resolves i----------- raised by Business users.
-Coordinating with development team for issues that needs debugging/enhancement
-Very well familiar of JIRA, ServiceNOW as a documentation tool

I'm excited to be part of your team and willing to learn new things while strengthening those I already possess.
Hope to hear from you :)

I am ----------- ----------- -----------, and an experienced IT professional specializing in application support, manual testing, leadership, and operational readiness. Skilled in tools like Linux/UNIX, AWS, SQL New Relic and ServiceNow, I led support teams in the telecommunications and streaming industries, ensuring efficient i----------- resolution and continuous process improvement with a background in Computer Science and strong technical expertise. I am eager to learn and expand my skills in software development, Admin Tasks, and Cloud services. Kindly give me a chance to introduce myself.

----------- -----------Quezon City, NCR, Philippines |-----------| ----------- Summary
ITIL 4 Certified | Microsoft Azure Fundamentals Certified | AWS Cloud PractitionerMotivated and detail-oriented IT professional with solid experience in IT operations, production support, and platform engineering. Currently focused on platform reliability and automation, with a career goal of transitioning into a Cloud Engineer or DevOps role. Demonstrates proficiency in managing cloud-based systems, infrastructure-as-code, service management, and cross-regional collaboration. Committed to lifelong learning, technical excellence, and contributing to organizational success through continuous upskilling and hands-on experience.Professional ExperiencePlatform Operations EngineerManulife - Quezon City, NCR | September 2024 - Present• Provision and manage Azure Virtual Desktop (AVD) environments using Terraform and GitHub Actions, including AVD health checks, RemoteApps provisioning, and reliability tracking.• Perform DevSecOps tasks such as ACL onboarding, GitHub repository access control, Burp Suite ACL configurations, and Entra ID administration.• Administer user access and licensing for Atlassian tools including Jira, Confluence, and Bitbucket.• Oversee project and pipeline administration for Jira projects, Confluence spaces, and Jenkins jobs.• Collaborate with AKS Operations and DevOps teams across Asia and North America to troubleshoot i----------- and implement reliable fixes.• Document operational procedures, onboarding workflows, and infrastructure processes to standardize and streamline operations.• Maintain and monitor reliability of internal tools and platforms used for performance tracking and system health.Production Support AnalystManulife - Quezon City, NCR | October 2023 - September 2024• Gained hands-on experience in monitoring, alerting, and observability using tools like New Relic and Moogsoft.• Developed knowledge of IT i----------- management and escalation processes.• Proficient in using ServiceNow ITSM and xMatters for user support and i----------- tracking.• Handled ticket lifecycle, managed ServiceNow queues, and provided regular status updates.• Conducted application health checks, service restarts, and proactively managed SSL/SPN certificate expirations.• Triaged alerts and escalated major i----------- to prevent outages and ensure system -----------cationBachelor's Degree in Information TechnologyPolytechnic University of the Philippines - Sta. Mesa, Manila |-----------Licenses & Certifications• Oracle Cloud Infrastructure 2025 Certified Foundations Associate – Oracle, Issued June 14, 2025 · Valid through June 14, 2027• AWS Cloud Practitioner Essentials – Amazon Web Services, Issued December 2024• ITIL® 4 Foundation Certificate in IT Service Management – PeopleCert, Issued November 2024 · Expires November 2027 (ID: GR-----------ER)• Linux Unhatched – Cisco, Issued October 2024• Introduction to Cybersecurity – Cisco, Issued August 2023• Computer Hardware Basics – Cisco, Issued July 2023• Operating Systems Basics – Cisco, Issued July 2023• Lead by Example - Lead with Passion – Systemantech Inc., Issued August 2022• Microsoft Certified: Azure Data Fundamentals – Microsoft, Issued June 2022 (ID: D31A8CC9B6F43FF3)• Microsoft Certified: Azure Fundamentals – Microsoft, Issued June 2022 (ID: 86A0AF6E4D91944C)Skills• Cloud & Infrastructure: Azure Virtual Desktop (AVD), Oracle Cloud, AWS Cloud, Terraform, GitHub Actions• Monitoring & Observability: New Relic, Moogsoft• DevOps & Automation: Jenkins, GitHub, ACL management, Burp Suite, Entra ID• ITSM & I----------- Management: ITIL v4, ServiceNow, xMatters• Systems & Network Support: Active Directory, VPN, Citrix, Office 365• Collaboration Tools: Jira, Confluence, Bitbucket, MS Teams• Documentation: SOP writing, onboarding workflows, knowledgebase maintenance

Responsible on evaluating functions and designing test protocols to ensure that products work as intended.

Has 11 years of IT industry experience handling international clients and teams in Telecom, Tax Collections, Healthcare, HCM & Finance, Artificial Intelligence and locally in Infrastructure Tollways, Real Estate and Airlines Industry. Certified in ISTQB CTFL and ISTQB Performance Testing with hands-on QA leading and management experience in Manual, Cypress Test Automation, Security, Mobile and Loadrunner & Jmeter Performance Testing using Agile methodologies.
Skills: Leadership: Project Management, Defect Management, Critical Thinker, Strategic Thinker, Empowering Leader, Problem Solver, Excellent Decision Maker, Flexible, Adaptable, Collaborative, Innovator, Mentor, Speaker, TrainerCertifications: ISTQB Certified Tester Performance Testing, ISTQB Certified Tester Foundation Level, Microsoft Azure Fundamentals Certified, Cyara Platform Essentials CertifiedFunctional & Non-Functional Testing: Performance Testing, Security Testing, Automation Testing, Regression, End to End, UAT, Integration Testing, Mobile Testing, API Testing, Data Migration TestingTools: Loadrunner, Jmeter, Blazemeter, Cypress, Cyara IVR, RPA, QTP, Postman, SQL, Kibana, Elasticsearch, SplunkPerformance Monitoring / Profiling Tools: New Relic APM, Grafana, AWS Cloudwatch, Firebase, Apptim, Perfmon, FiddlerCI/CD: JenkinsRepositories: Bitbucket, GithubLanguages: Javascript, C, VB, SQL, Bash/Shell scriptMethodology: Agile, WaterfallDefect/Test Management & Workspace: JIRA, Service Now, Confluence, AzureInfrastructure: AWS Cloud, Azure CloudGuest Speaker: Philippine Software Industry Association 51st Enablement: Software Testing 1,2,3 (Sept 14, 2023), Testingmind Manila conference: Test Automation & Digital QA Summit (Nov 24, 2023)

encoder students projects.

Learning enthusiast and results-driven professional with combined experience in Cloud Native Computing, Observability, Network Engineering, and
Technical Support roles. Skilled in rendering concept design and collaborating with clients to meet their specific visions. Remarkable task-organizing skills
that result to the best efficiency -----------mitted to excellence and success.