Virtual Assistant | Customer Support, Billing and Admin | QuickBooks and Xero Certified
About Me:
Hi! I'm Christian, a virtual assistant with 7+ years of experience in customer support, billing, and account management. I spent more than five years at Citigroup handling credit card and banking clients, resolving billing disputes, and investigating transactions, and I currently manage billing and quality for high-volume digital accounts.
I'm detail-oriented, calm with difficult customers, and good at spotting errors before they cost you money. I'm comfortable working independently, following instructions closely, and communicating clearly.
How I Can Help:
Customer Support
(email, chat, phone): Handling inquiries, complaints, refunds, and escalations with a professional, friendly approach
E-commerce and Dispute Support: Order issues, refund requests, chargebacks, and payment disputes
Billing and Admin Assistance: Invoice preparation, payment follow-ups, billing accuracy checks, and account adjustments
Admin and Executive Assistance: Inbox and calendar management, CRM updates, scheduling, and documentation
Data Entry and Back-Office Support: High-volume, accurate data entry, spreadsheets, and record-keeping
Bookkeeping Support: Transaction categorization, reconciliation help, and data entry in QuickBooks Online and Xero
Quality Assurance: Reviewing work against standards, giving feedback, and writing clear SOPs
Tools and Certifications:
QuickBooks Online ProAdvisor | Xero Advisor | Lean Six Sigma White Belt | Advanced Microsoft Excel | Microsoft Office | Google Workspace | CRM Systems
Experience Highlights:
Digital Account Manager and Quality Supervisor (2024 - Present): Manage social media accounts, billing, and transactions, prepare invoices, audit records, and supervise a team on quality standards
Risk Officer, Citigroup (
-----------): Investigated non-compliant transactions, resolved disputes, and recommended process updates that reduced site failures by over 25%
Customer Solutions Officer, Citigroup (
-----------): Supported credit card and retail banking clients with payments, billing disputes, and account security
Customer Advisor, Concentrix (
-----------): Handled inbound and outbound customer accounts with high accuracy
Why Work With Me:
I treat your customers and your records like my own business. I'm reliable, I meet deadlines, and I learn new tools fast. I'm happy to start with a small trial task so you can see the quality of my work first.
Message me here on
OnlineJobs.ph. I'd be glad to hear what you need help with.