I am a results-driven sales and business development professional with over 10 years of experience in the BPO industry, specializing in sales, client acquisition, and operations support. Throughout my career, I have consistently delivered measurable growth by closing deals, building lasting client relationships, and helping businesses scale their revenue.
For the past 5+ years, my focus has been in sales — most recently as a Sales Representative for pest control and cleaning companies, where I managed the full sales cycle from lead generation to deal closure, handled client inquiries, and contributed directly to business growth in competitive service industries.
I am highly proficient in CRM platforms including GoHighLevel, HubSpot, FieldRoutes, and Booking Koala, using them to manage pipelines, track leads, set up automated workflows, and streamline appointment scheduling. I also leverage AI tools such as Claude and ChatGPT to improve productivity, enhance communication, and support data-driven decision-making.
My background in customer service has sharpened my communication, problem-solving, and relationship management skills — allowing me to connect with clients effectively and deliver exceptional support across every touchpoint. I also apply foundational SEO strategies to support online visibility and lead generation efforts.
Core competencies include:
Sales & Client Acquisition
CRM Management (GoHighLevel, HubSpot, FieldRoutes, PestPac, Booking Koala)
Appointment Setting & Pipeline Management
Executive & Administrative Support
Data Entry & Reporting
AI-Assisted Workflows (Claude, ChatGPT)
Basic SEO & Lead Generation
Customer Service & Retention
I thrive in fast-paced, remote environments and take pride in being organized, dependable, and detail-oriented. Whether supporting a growing team or working independently, I am committed to delivering high-quality work and becoming a long-term, trusted partner for every client I serve.