With more than 15 years of IT experience working in different sectors such as Banking, Logistics and Transportation. Below are some my skills
MDM administration
Intune, Workspace One, Jamf
M365, EntraID,
End-user and VIP support, PowerShell and Bash scripting,
Windows and MacOS support.

I am an IT professional with 17 years of experience in networking, infrastructure, and cybersecurity. I started my career in technical support and progressed into network administration after earning my Cisco CCNA, eventually working as a Senior Network Administrator.
During the pandemic, I expanded my skill set into cloud and information security, focusing on Microsoft Azure and cybersecurity operations. I hold multiple security certifications, including Fortinet NSE 1 & 2, CompTIA Security+, CompTIA CySA+, and ISC2 Certified in Cybersecurity (CC).
Since 2021, I have worked in IT security roles where I monitor security alerts, investigate suspicious activities, support security compliance, conduct risk and vulnerability assessments, and plan and execute phishing simulations.
Currently, I work as a Senior IT Infrastructure Specialist focused on patch management, network security, and system administration. I am experienced in supporting remote environments and working with international clients.
I bring a calm, structured, and security-focused approach to IT operations, helping businesses maintain stable, secure, and well-managed systems.

Doing admin IT stuff, from network to endpoint and servers.

I bring over 11 years of experience in the IT industry, spanning multiple domains including IT support, help desk operations, cybersecurity, and project management. In my current role within a Managed Service Provider (MSP) environment, I lead client onboarding initiatives, ensuring seamless integration into our systems while driving improvements in security compliance through Microsoft Purview.

My technical expertise includes the deployment and management of the full Microsoft 365 suite, as well as hands-on experience with platforms such as ConnectWise, Kaseya, Proofpoint, and SentinelOne. I specialize in aligning technology solutions with business needs, optimizing operational workflows, and enhancing security posture across diverse client environments.

Accomplished Information Security Engineer with experience leading thedevelopment and daily management of information security systems for anorganization. Expertise in threat detection, mitigation and management.

Cybersecurity professional with 3 years of experience in SOC operations, threat intelligence, and incident response. Skilled in investigating security incidents using Microsoft Sentinel, CrowdStrike Falcon, and Microsoft Defender, with expertise in KQL-based log analysis, MITRE ATT&CK mapping, and malware triage. Experienced in threat hunting, detection engineering, and producing threat intelligence reports on malware campaigns, phishing activity, and emerging threats.

Highly motivated IT Admin Coordinator with expertise in cloud systems administration, IT documentation, project management, compliance audits, and cross-functional team coordination. Proven ability to streamline operations, implement automation solutions, and ensure ISO 27001:2022 compliance while maintaining a strong focus on delivering exceptional results. Adept at leveraging advanced IT tools to achieve organizational goals and operational excellence.

Over the years I have worked in various environments requiring confidentiality, customer service, administrative abilities.

My core strengths are in problem solving, being a "go getter" and getting the job done. I enjoy working closely in a supportive role. I am a self-starter, self-motivating, professional individual who works as a team player and has the provider's best interest at hand. I have a fully equipped home office (computer, email, high speed internet, Skype) at my disposal to best serve my clients/providers. I'm reliable and I deliver excellent and timely results. I have effective organizational and communication skills. I'm versatile able and willing to learn new tasks/skills relatively fast.

I can also help you out with:
-chat support-email handling-customer support-transcription-proficient in google Tools-internet research-cold calling-inbound and outbound sales-telephone handling

I have 3 years solid experience in Desktop Engineering and 2 years of experience in Security Operation Center.

I help businesses protect their data, systems, and reputation by providing expert-level cybersecurity support, risk management, and hands-on security operations.
With a solid foundation in IT auditing since 2016 and a specialized focus in cybersecurity since 2023, I currently lead a Security Operations Center (SOC) team that supports multiple client environments. I work with Managed Service Providers (MSPs) to monitor and respond to security alerts, implement Microsoft 365 security configurations, conduct gap analyses, and guide i----------- response workflows—ensuring organizations remain compliant, secure, and resilient.
???? What I Offer:


Cybersecurity Operations & Threat Monitoring


Microsoft 365 Security (Defender, Conditional Access, Secure Score, DLP)


I----------- Triage, Escalation, and Resolution


SOP Development, Process Optimization, and Tea-----------ntorship


Risk Assessments, Patch Management, and Access Controls


???? Tech-Savvy & AI-Driven:

I’m highly adaptable to emerging tools and enjoy using AI to improve workflows, boost efficiency, and enhance decision-making. I actively explore new technologies and thrive in dynamic environments where automation and innovation are valued.
? Why Work With Me?


Proven leadership in high-stakes security environments


Strong communication and cross-team coordination skills


Trusted by global clients to protect critical digital assets


Flexible, reliable, and committed to delivering real results


Let’s work together to strengthen your organization’s cybersecurity and create a safer digital future.

Experienced in Microsoft Intune, Windows 365 cloud pc, Microsoft Entra (Azure), O365 administration and MSP/CSP

Project Management
Operating Systems:
Windows (XP SP2, SP3, Vista, 7,8.1,10) Mac OS 10.10 Yosemite
Applications:
Ms Office Applications, Packet Tracer, Salesforce, SAP Field Glass, Beeline
Programming Languages:
Turbo C, C++,VB 6, -----------, PHP, CSS, HTML, Javascript, Assembly Language
Server:
MySql, Microsoft Exchange Server, Active Directory, Office 365 Admin, G Suite
Networking:
IP Configurations from Switch to Modem, Router to Computer, PC to PC, Different Network Topologies, Familiar in Dell Sonic Firewall, Basic Network Troubleshooting, Juniper
Photo Edting:
Photoshop CS6, Light Room, GIMP
Video Making:
CorrelDraw, Adobe Premiere
Animation:
Blender, RPG Maker VX Ace, After effects
Monitoring tools/Back up tools:
Solarwinds, Moogsoft, Datto, Datto RMM, BrightGauge, ConnectWise
Others:
Familiar in Helpdesk Ticketing System, Asset inventory System, Email configuration in Thunderbird and MS Outlook, Familiar in Network Printer, Shared Printer and Secured Printer setup, CCTV and DVR Installation and Configuration, Syncback Pro, Familiar in POS and BPS machines,
Familiar in Remote Desktop Connection as well as Microsoft Lync, Skype For Business.
Familiar in Sharepoint Site, Cisco and Avaya Troubleshooting, Internet Explorer troubleshooting, Familiar in
VmWare and Citrix application, File Transferring Protocols such as FTP,FTPS,SFTP, SCCM Configuration, AS/400 troubleshooting, Airwatch, ProofPoint, VMWare and XenDesktop/Citrix troubleshooting, Webroot access.
Serves as Chat Support, SAP Application and setting of SAP Printers, Can provide troubleshooting support to IPhone and Android (setting up of exchange accounts) Familiar to RSA Soft and Hard token reset
Can provide troubleshooting support to Computer Desktop, Laptop, Scan gun, and other computer peripherals

Cloud and Microsoft 365 | Infrastructure | Training and Enablement

I’ve been working in IT support and customer service for over 8 years, mostly helping users troubleshoot issues and making sure things run smoothly on the backend.

I’ve handled both calls and non-voice support, assisting with Microsoft 365, account access, VPN issues, and general system problems. I’m used to working with ticketing systems like ServiceNow and making sure everything is documented properly and resolved on time.

I started as a service desk agent and worked my way into more complex cases, including escalations and quality checks. I’ve also helped review tickets and improve processes to make things more efficient for the team.

I’d say I’m easy to work with, calm when things get busy, and I take my work seriously. I make sure issues are handled properly, but at the same time, I try to keep things simple and clear for the customer.

If you need someone reliable who can handle both technical support and customer communication, I’m happy to jump in and help.

Get in touch -----------

Aspiring Service Desk Analyst with a commitment to delivering reliable technical support, resolving Tier 1 issues, and ensuring a seamless user experience while continuously developing my IT and problem-solving skills.

Capacity Performance Monitoring - P2 Intermediate | Computer Security Incident Response - P3 Advanced | Infrastructure Operations - P2 Intermediate | Quality Assurance - P1 Beginner| Release Management - P1 Beginner | Technology Troubleshooting - P3 Advanced | Chat Support for Basic Trouble Shooting | Remote Support using Bombgard | Password Reset via Active Directory | CCTV security support using | Create and Update GWAI in Identity Cisco |Troubleshooting Service Desk Tier 1 Support | Troubleshooting Technical Issues & Delivering Excellent End-User Support | Active Directory |

IT Professional

I am an experienced IT Support Specialist with a strong focus on Microsoft 365 administration, endpoint management, and IT security. I specialize in handling Tier 2/3 technical issues, ensuring systems are secure, optimized, and reliable.

I have hands-on experience managing Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. I also manage identity and access using Microsoft Entra ID (Azure AD), including user provisioning, license management, MFA, and Conditional Access policies.

I use Microsoft Intune for endpoint management, including device enrollment, compliance policies, and application deployment. I also support endpoint security using EDR tools and RMM platforms for monitoring, patching, and incident response.

My approach focuses on root cause analysis and continuous improvement, not just resolving issues but preventing them from recurring.

I am highly organized, proactive, and comfortable working in fast-paced environments, handling multiple priorities while maintaining strong communication with users and stakeholders.

Cinder Santillan

-----------

-----------



Hello,

I am writing to express my interest in the IT Support position with a strong foundation in IT infrastructure and a proactive approach to problem-solving, I am confident in my ability to contribute meaningfully to your team and support your organization's technology needs.



I manage and maintain a diverse range of systems and tools, including Microsoft Azure, Microsoft Intune, Microsoft Defender, and a Proxmox virtual environment for server infrastructure. I also oversee various cloud-based security solutions, ensuring robust protection and seamless operations across platforms

I am passionate about creating efficient workflows and maintaining thorough documentation, communication style is user-focused and empathetic and always striving to ensure that clients and colleagues feel supported.



I am excited about the opportunity to bring my technical expertise and collaborative mindset to your team. I would welcome the chance to discuss how I can support your IT operations and contribute to your team's success.



Thank you for considering my application. I look forward to the opportunity to speak with you further.



Warm regards,

Cinder Santillan

Technical Account Manager and vCIO with 8 years of MSP experience delivering strategic IT leadership, service delivery excellence, and revenue-driving solutions. Proven ability to align business objectives with cloud, cybersecurity, and modern workplace solutions. Trusted advisor to SMB and mid-market clients across global MSP environments.

I am a Microsoft 365 Specialist Helpdesk professional with expertise in optimizing Microsoft 365 applications and services. Skilled in technical troubleshooting, user support, migration, security, automation, and -----------mitted to enhancing productivity and efficiency through seamless Microsoft 365 integration.

Expertise in network and security, including experience with VPNs,
vulnerability scanning and management, and various firewall products
(Fortinet, PfSense, OPNSense, Sophos, etc.). Also have experience
with SD-WAN, AWS, and system administration. Additionally, I have a
background in working with ISO 9001/27001.

MSP IT Support Specialist with 10+ years of experience in MSP and BPO environments, delivering reliable, secure, and business-focused technical support.

I specialize in incident resolution, infrastructure support, and end-user experience, ensuring systems remain stable, secure, and optimized for performance. I troubleshoot complex software, hardware, network, and email security issues while maintaining clear communication with users and stakeholders. My focus goes beyond closing tickets. I identify root causes, reduce recurring issues, and help minimize downtime to protect business operations.

Technical expertise includes:

Microsoft 365 including Entra ID, Exchange, and SharePoint
Google Workspace administration
-----------cast email security management, filtering, archiving, and threat protection
Remote Monitoring and Management platforms
PSA tools and Hudu documentation systems
VMware virtualization
VPN technologies including GlobalProtect, Cisco AnyConnect, Pulse Secure, and Zscaler
Identity and access management using LastPass and Duo
Ticketing platforms including ServiceNow, Freshservice, Jitbit, and Jira

I consistently meet service level agreements, support onboarding processes, improve documentation standards, and streamline workflows to increase operational efficiency.

Known for reliability, adaptability, and strong problem-solving skills in high-volume environments. I am continuously upskilling and committed to delivering measurable impact through technology.

Open to opportunities where I can contribute to secure, efficient, and high-performing IT operations.

As a Cybersecurity Endpoint Engineer at Dayforce, I secure and modernize enterprise endpoints through Microsoft Intune and Entra ID. I lead the migration of devices from Hybrid AD-joined to Entra-joined using Windows Autopilot and structured change management, rolling out deployments from pilot groups to enterprise-wide adoption. I configure and enforce Intune compliance, configuration, and app protection policies, implementing Conditional Access to block unmanaged or non-compliant devices. I manage endpoint security through Microsoft Defender for Endpoint, CrowdStrike Falcon Firewall, and Intune security checks with Adaptive Shield, analyzing and applying validated recommendations. My role includes troubleshooting compliance issues, documenting solutions in Confluence and ServiceNow, and collaborating with Deskside Engineering teams on assigned projects. I also assist senior engineers in patching and managing multiple domain controllers across current and legacy environments, gaining hands-on experience in infrastructure security.

Who I am:I am a cybersecurity professional specializing in Digital Forensics, I----------- Response, Threat Hunting, and Malware Analysis, with hands-on expertise across a wide spectrum of security technologies and complex intrusion scenarios. Over the past several years, I have led and supported high-impact investigations across financial institutions, global enterprises, cloud environments, and critical infrastructure.
I also bring extensive experience in developing and reviewing i----------- response documentation, including IR playbooks, i----------- response plans (IRPs), standard operating procedures (SOPs), and security process workflows. I have facilitated and designed tabletop exercises for technical teams, helping organizations validate response capabilities, identify gaps, and strengthen operational readiness.
I am also a participant in bug bounty programs on HackerOne and YesWeHack, performing vulnerability discovery, exploitation analysis, and responsible disclosure.
What I do:
I----------- Response and Digital Forensics Highlights:
• Led end-to-end forensic analysis of a malware i-----------, isolating compromised endpoints, removing attacker persistence, and restoring secure business operations.• Identified leaked privileged credentials on the dark web, validated exposure, and enforced MFA policies with ongoing monitoring to prevent future account compromise.• Conducted threat actor mapping using OSINT pivots to identify threat actor command-and-control domains.• Uncovered unauthorized insider threat privileged account use by correlating Active Directory logs with endpoint artifacts and implemented RBAC controls and continuous monitoring.• Investigated an AWS S3 misconfiguration involving IAM role misuse, remediated permissions, enforced encryption, and deployed real-time monitoring policies.• Led response to a large-scale phishing/BEC campaign, conducting O365 forensics, removing attacker persistence, and implementing MFA and conditional access.• Analysed active exploitation of an unpatched vulnerability, confirmed privilege escalation, contained lateral movement, and led emergency patching and network segmentation.

Technical Expertise:I bring years of experience across:EDR/XDR:• Carbon Black• Cybereason• CounterTack• CrowdStrike• Rapid7• Tanium• MS Sentinel• Cortex XDR
SIEM Technologies:• Splunk• QRadar• LogRhythm• MS Sentinel• SumoLogic
Security Infrastructure and Network:Hands-on experience designing, operating, and investigating across:• IDS/IPS• WAF• DLP• Endpoint Detection & Response (EDR)• Linux-based security controls
Vulnerability Management and Pentest Tools:• Caido• Burpsuite• Qualys• Tenable
Cloud Technologies:• AWS• Azure
Other Technologies:• SecurityScoreCard
Has Experience Supporting Compliance:• SOC2• ISO27001• HIPAA• FedRAMP

Microsoft 365 Product and Services Licensing.
Cloud Analyst

Hello! I'm a versatile freelancer with experience in writing, graphic design, social media, virtual assistance, content marketing, SEO, and copywriting. I specialize in crafting engaging content, creating visually appealing graphics and websites, and optimizing online presence for growth and visibility. With strong communication skills and a knack for executing administrative tasks, I ensure a seamless collaboration with clients. Whether you need help with your blog, social media, or website, I'm here to help. Let's work together to bring your vision to life!

I am a dedicated and self-motivated virtual assistant who is committed to providing excellent service and support to my clients. I am a quick learner, a problem-solver, and a team player, and I am eager to contribute to the success of the company.

To obtain a challenging position as a Customer Service Representative, Social Media Management and Data Entry expert, where I can utilize my skills and experience to provide exceptional service to customers and contribute to the success of the company. I am committed by providing excellent customer service, and ensuring accurate and timely data entry.


Skills:
Strong Communication Skills (Fluent in verbal and written communication)
Technical Skills(sounds knowledge of tools like MS Excel and Word or Google Docs and Spreadsheets
Empathy and Patience
Problem-Solving Abilities
Product Service Knowledge
Time Management and Multitasking
Adaptability
Active Listening
Positive Attitude
Technology Proficiency
Comprehension Skills
Fast Learner- willing to be trained
Data entry
Personal Assistant

My services:
Customer Service Representative
Installation and Configuration
Microsoft Azure
SIEM Platform
Data Entry
Tech Support
Microsoft SC-900 Certified
Microsoft AZ-900 Certified
Google Chronicle SIEM Fundamentals

I am an experienced IT Service Desk professional with strong background in end-user support, troubleshooting, and enterprise IT operations. I specialize in providing fast, reliable technical assistance for users in corporate environments, ensuring minimal downtime and smooth daily operations.

I have hands-on experience supporting Windows environments, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and common business applications. I am skilled in diagnosing issues remotely, resolving incidents, and guiding users step-by-step with clear communication.

Core Skills:

IT Service Desk & Helpdesk Support

Remote troubleshooting (Windows 10/11, Office 365)

Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)

Active Directory & user access management
<8efe80624d780eba0c6493ec45140364>Email issues, account lockouts, password resets

Software installation & configuration

Network and connectivity troubleshooting

Ticketing systems (ServiceNow & Jira)

Incident and request management

End-user support and documentation

I am detail-oriented, responsive, and committed to delivering high-quality IT support. I understand the importance of user experience and business continuity, and I always aim to resolve issues efficiently while keeping users informed.

I am looking for remote opportunities where I can contribute my IT support expertise, problem-solving skills, and customer-focused approach to help organizations run smoothly.

Looking for a Full-time job

Enthusiastic engineer eager to contribute to team success through hard work, attention to details and excellent organizational skills with more than 5 years in the IT security industry experience. Clear understanding of support, management, investigations and training in information and Technology, also adequate in

Incident Response and Digital Forensic field, Security Operation Center, and Policies Gap assessment (ISO,HIPAA,GDPR) in Cybersecurity. I am always motivated to contribute, grow, and excel in IT focus in Cybersecurity industry.

I am a Cybersecurity Analyst with experience in monitoring, handling and responding to security events, incidents and protecting systems from cyber risks. I have strong analytical skills and attention to detail.

I am a motivated and fast learner who is eager to start a career in online work. I am dedicated, hardworking, and willing to learn new tools and systems to provide quality service to clients

8 years of professional experience in the IT industry, specializing in Information Security. My expertise includes a deep understanding of Information Security standards such as PCI-DSS and ISO 27001. I have gained extensive exposure in various areas of Infrastructure Security, including Security Engineering and Architecture, Security Infrastructure, Threat and Vulnerability Management, Identity and Access Management, and Cyber Security Operations. Throughout my career, I have successfully utilized a range of security tools such as zScaler, CyberArk EPM and PAM, Qualys, SailPoint IdentityNow, Falcon Crowdstrike, Symantec MSS, Microsoft Azure and Security Center, Cisco Firepower and Firewalls.

IT Security

I’m a Virtual Assistant with 3 years of hands-on experience supporting businesses through reliable and efficient remote work. I'm a self-starter who can work under minimal supervision, communicates well, and adapts quickly to new tools and processes.

PRIMARY SKILLS
• Adobe Photoshop
• Macromedia Flash MX
• PHP MySQL
• Microsoft Visual FoxPro Programming Language
• Visual Basic
• C++ Programming Language
• Corel Draw
•WordPress Page Customization

TECHNICAL SKILLS
• Network and Structured Cabling Design
• Microsoft Office, OpenOffice and StarOffice Office Productivity Applications
• System Management and Administration
• Computer Systems Organization
• Computer Troubleshooting
• Web Applications and Web Designing
• LAN/WAN Configuration
• PC assembling and trouble shooting
• Exchange Management Console (On-Premise and Cloud Environment)
• O365 Administration and Cloud Services Support
• SharePoint Application Support and Expert

SEO Skills
Article Submission on the following sites
SEO (Ezine, Isnare, My Article Network, SEnukeX, The Best Spinner, Squidoo, SEO Link Vine) Expert
Use SenukeX in submittings articles and The Best Spinner in spinning an articles
Pinger, Indexer, Toolbox,Web 2.0 Profile Project,Submitter Module Senuke X ,SENuke X Social Bookmarking,Niche Research,Make Site Drive Traffic

Link Builder
Build relationships and links from relevant high ranking websites based on targeted keyword list
* Post well written comments at relevant blogs and forums
* Promote website and contents through social media
* Keep logs of successful and unsuccessful link building activities
Video Commenting/Blogs Commenting

As a dedicated cybersecurity professional with a strong foundation in IT security operations, I specialize in monitoring and analyzing security systems to detect and mitigate threats. With experience in SOC operations, I have worked extensively with email security, endpoint protection, and network traffic monitoring to ensure a robust security posture.
My expertise includes managing application and website whitelisting, enforcing security policies, and coordinating with vendors for system updates and patches. I am adept at troubleshooting secure web traffic solutions, supporting endpoint security, and providing remediation for security i-----------.
I am passionate about continuous learning and growth in cybersecurity, particularly in frontline SOC operations, where I can further hone my skills in threat analysis, i----------- response, and security monitoring. I am eager to contribute my technical expertise and problem-solving skills to a dynamic security team committed to protecting critical assets.

I am a Virtual Assistant with extensive experience using a variety of tools essential for effective business operations and support.
I am proficient in Microsoft Office and Google Workspace, enabling me to handle document creation, data management, and communication efficiently. I also use Adobe Photoshop and Lightroom for photo editing and graphic design tasks, ensuring high-quality visuals for any project.
For file management and collaboration, I am well-versed in using Dropbox and Google Drive. Additionally, I am skilled in using Excel, Access, and Google Sheets for detailed reporting and data analysis, helping to generate accurate reports and manage complex datasets effectively.
I have hands-on experience with Canva for creating visually appealing social media content and business materials. My expertise also extends to Shopify and tools like Oberlo and TeeSpoon for e-commerce management, allowing me to assist with online store operations and product management.
As a Certified Business Virtual Assistant, I am trained in cold calling, dashboard creation, and lead generation. I am also familiar with CapCut for video editing, which adds another dimension to my ability to produce engaging content.
My focus on using these tools effectively enables me to provide exceptional support in data entry, social media management, and customer service. I am committed to leveraging my skills to contribute positively to your organization and help achieve your business goals.
Thank you for considering my profile. I am enthusiastic about the opportunity to bring my expertise to your team and support your business's success.

To secure a position with a leading organization that will apply my cumulative learning about the information technology profession.

I have more than 10 years of experience in IT Support and over 7 years of strong experience in managing Microsoft 365. I am proficient in hardware and software troubleshooting and can provide Level 1 and 2 M365 support to end-users. I have administrator-level experience in managing Office 365 Admin, Exchange Online, Teams Administrator, and Intune Endpoint Manager. I manage accounts in Microsoft Entra, including but not limited to account creation, deletion, modification, and providing group access. I also manage licenses via Office 365 Admin and computer accounts via Intune Endpoint Manager. Additionally, I have experience in managing mailboxes and distribution lists via Exchange Online. My previous job involved providing L2 IT support for a global company with a diverse number of users across different locations in North America, EMEA, and APAC. I hope that you will consider my application so I can demonstrate that I can be an asset to your company.

Cybersecurity professional with 7 years of hands-on experience across system/network administration and defensive security domains. My expertise spans threat detection, incident investigation, security engineering, vulnerability management, phishing analysis, incident response, and security monitoring across cloud and endpoint environments for enterprises in the APAC, US, and EMEA regions. My career is built on operational excellence across network administration, blue teaming, and security architecture. I leverage industry standards and best practices (MITRE ATT&CK, NIST) to build resilient and threat-informed environments.

Detail-oriented and dependable IT Support Specialist with solid experience working in Managed Service Provider (MSP) environments. I specialize in providing remote support to multiple clients, troubleshooting technical issues, and making sure everything runs smoothly—from desktops to networks.
I’m passionate about solving problems quickly, keeping users satisfied, and helping businesses stay productive with minimal downtime. Whether it’s email issues, setting up devices, or managing tickets, I bring calm, clarity, and effective solutions.
My Skills & Tools:


Windows & macOS support, Office 365 setup and troubleshooting


Network basics (Wi-Fi, VPNs, printers, routers, DNS/DHCP)


Remote support tools (AnyDesk, TeamViewer, Zoho Assist)


Ticketing systems (Freshdesk, Zendesk, SapphireIMS)


User support, onboarding/offboarding, Active Directory


Strong communication, fast response time, team player


Looking for a long-term remote role where I can support your team, resolve issues efficiently, and provide excellent service to your clients

Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Certified Teams Administrator Associate (MS 700)
Microsoft Certified M365 Fundamentals (MS 900)
Microsoft Certified Azure Fundamentals (AZ 900)
Microsoft Certified Security, Compliance and Identity (SC 900)

* Specializes in Exchange Online
* Intune Management
* Security and Compliance
* Microsoft subscriptions that fits the business needs
* SharePoint online
* Microsoft Teams
* DNS setup to office 365
* Azure fundamentals
* Data migration
* Troubleshooting office 365 apps and Windows 10, 8 and 7, MAC OSX.
* Mobile Device Management
* Identity and Access Management
* DLP / Labelling

• Graduated BS in Information Technology with 9+ years of experience in IT field including 9+ years in level 2 & 3 IT helpdesk and technical support role.

• Deep Knowledge and Expertise with:

?? Technical Expertise

• Operating Systems: Windows, macOS, Linux/CentOS.
• Virtualization: VMware vSphere, ESXi.
• Cloud Platforms: AWS, Microsoft Azure.
• Network Security: Fortinet, Palo Alto firewalls.
• Remote Management Tools: PuTTY, RDP, SSH, TeamViewer, Anydesk.
• Ticketing & ITSM Platforms: ServiceNow, Jira, Salesforce, Autotask.
• Hardware Support: PC/laptop troubleshooting, peripheral support.
• System Diagnostics: Disk partitioning, system imaging, device drivers.
• Networking: LAN, WAN, WIFI, SOHO, TCP/UDP.

????? Administration Expertise

• Windows Server Management: User/group policies, DNS/DHCP, file sharing.
• Active Directory & Azure AD: User provisioning, authentication, access control.
• Office 365 Administration: Exchange Online, Teams, OneDrive, license management.
• Security Administration: User access audits, firewall rule configuration, endpoint protection.
• IT Asset & Inventory Management: Software tracking, lifecycle documentation.
• SLA Management: Incident response, escalation handling, service delivery reporting.
• User Support: Onboarding/offboarding, remote assistance, knowledge base documentation.

???? User Support & Customer Service

• End-user support across Windows, macOS, and Linux.
• Strong communication and customer service skills.
• Empathy-driven troubleshooting.
• Ability to explain technical issues in a user-friendly manner.
• Helping users feel confident and supported with technology.

???? Certifications

• Google IT Support Professional Certificate
Coursera | Backed by Google – Focus on troubleshooting, networking, security, and customer service.
• CompTIA A+ Certification
Core certification for IT support – Covers hardware, software, OS, networking, security, and troubleshooting.

With extensive experience in Azure, Office 365, and other SaaS applications, I specialize in handling and resolving systems administration requests for clients. I provide technical support to the Support team, particularly for escalated cases involving Microsoft 365 admin concerns and Azure AD, implementing high-impact changes when necessary.
I excel in creating new knowledge base policies tailored to different tenants and organizations, continuously improving them to align with business requirements and ensure the security of client data.
My areas of expertise include Office 365 Admin tasks, Exchange Online, system administration, security and compliance administration, Office 365 business applications, Microsoft Teams, OneDrive and SharePoint. I am well-versed in PowerShell scripting and possess strong customer service and technical skills.
If you're seeking a knowledgeable professional who can navigate the complexities of Azure and Office 365 while delivering exceptional support, I am confident in my ability to meet your needs.

I am a Six Sigma Green Belt and HubSpot Revenue Operations certified, CRM, HubSpot and systems administration, tender, bid & contract management, pricing & quotation, business analytics & intelligence. I can lead a team towards beating goals.

I would like to express my experience as a former SOC Analyst (L1) at DXC Technology, where I handled Bank of Queensland (BOQ) i-----------. Additionally, I have gained valuable expertise in malware analysis during my tenure as a Cybersecurity Engineer at Trend Micro Inc. I am confident in my abilities and believe that I would be a strong fit for your organization.
Rest assured, I am committed to exceeding expectations and am highly motivated, adaptable, and dedicated to my career. Please don't hesitate to reach out to me via email at -----------

Detail-oriented and reliable Information Security Associate with over 7 years of progressive experience in cybersecurity operations, data protection, and network engineering across telecommunications and financial services industries.

Skilled in Data Loss Prevention (DLP), Insider Risk Management (IRM), and i----------- investigation, with a strong foundation in network infrastructure and systems engineering. Experienced in monitoring, analyzing, and responding to potential data loss and insider threat i----------- while implementing policy improvements that enhance detection accuracy and reduce false positives.

Proven ability to collaborate across cross-functional teams to ensure timely i----------- containment, forensic analysis, and remediation in alignment with enterprise security policies and regulatory standards. Committed to maintaining the confidentiality, integrity, and availability of organizational data through proactive monitoring and continuous improvement of security controls.

Core Competencies:
1. DLP & Insider Threat Monitoring (Microsoft Purview, IRM)
2. I----------- Response & Investigation
3. Security Policy & Risk Management
4. Threat Detection & Root Cause Analysis
5. Forensic Data Analysis & Reporting
6. Network & Systems Engineering
7. Stakeholder Collaboration & Communication
8. Process Optimization & Continuous Improvement

Key Achievements:
1. Contributed to the successful migration of DLP to Microsoft and the deployment of Microsoft IRM, strengthening insider threat detection capabilities.
2. Resolved an average of 50+ security alerts daily, improving i----------- response efficiency and alert management accuracy.
3. Designed and implemented a SharePoint-based analytics dashboard, centralizing tools and tea-----------trics for improved visibility.
4. Supported core network virtualization and Mobile Number Portability (MNP) deployment at Smart Communications, enhancing network efficiency and resiliency.
5. Played a key role in reducing false positive alerts through policy tuning and content fingerprinting initiatives.

Detail-oriented Security Analyst with experience in identifying and responding to security threats.
Proficient in using automation and detection tools to investigate and manage i-----------. Strong in
threat analysis, i----------- response, and teamwork to support overall security operations.

Cybersecurity professional with extensive experience in Managed Extended Detection and Response (MXDR), threat detection, and incident response operations. Currently working as an Information Security Analyst supporting global enterprise environments, specializing in Microsoft Sentinel, Defender XDR, and advanced security monitoring.

Skilled in threat investigation, detection engineering, and security analytics tuning using Kusto Query Language (KQL). Experienced in analyzing complex security incidents, improving detection accuracy, and collaborating with cross-functional security teams to strengthen enterprise security posture.

Strong background in security operations including threat hunting, identity security monitoring, incident triage, and analytic rule tuning to reduce false positives while maintaining strong detection capabilities.

Comfortable working in distributed global teams and supporting organizations across multiple regions. Passionate about improving detection quality, strengthening defensive security operations, and helping organizations respond effectively to evolving cyber threats.

Senior IT Engineer with 8+ years of experience supporting global enterprise environments across the UAE, Europe,
Asia, and the USA. Strong expertise in Microsoft 365 administration, email security, geo fencing access control systems,
enterprise collaboration platforms, and IT asset management. Proven ability to manage enterprise applications, troubleshoot
complex technical issues, and support multinational users with high availability and security standards.

Experienced in customer service, technical support, systems engineering, IT helpdesk, and IT infrastructure. Capable of managing software, hardware, and network issues. Strong communication skills in English. Highly adaptable.

Dedicated IT Virtual Assistant with 9+ years of experience supporting businesses through Microsoft 365 administration, cloud systems management, remote technical support, and IT operations.

Specialized in managing email systems, user access, DNS configurations, security policies, and cloud environments for international clients. Known for reliability, proactive communication, and the ability to independently manage technical operations in remote work environments.

Committed to helping business owners streamline operations, improve system security, and maintain smooth day-to-day IT functions.

Motivated professional with over 14 years of experience in providing technical support, project supervision, and management in the telecommunications and manufacturing industry. Proven expertise in Telecommunication, Satellite Communication, IP Networking and Network Security. Highly skilled in collaborating with customers and stakeholders to achieve the business goals.

Provide advanced Tier 3 technical support for Microsoft Office 365, specializing in resolving complex issues beyond standard troubleshooting. Work directly with Microsoft Escalations Engineers to address critical i-----------, perform in-depth diagnostics, and implement long-term solutions. Manage escalated cases, ensure proper i----------- documentation, and contribute to root cause analysis and knowledge base development. Collaborate with cross-functional teams to optimize system performance, deliver user training, and ensure a seamless and efficient Office 365 experience across the organization.

• Language fluency in English, both written and verbal• Working experience in Linux and Windows based servers (CPanel, Plesk, etc..)• Basic Knowledge in Database administration (MSSQL, and MySQL)• Hands on experience in Website development using Content Management System applications like Wordpress, Joomla, Drupal, etc…• Strong knowledge on TCP/IP, DNS and common network services• Knowledge in computer networking, Network troubleshooting, laptop and phone hardware troubleshooting• Typing speed at 45 wpm• Ability to multitask• Proficient in MS office, Office 365 applications and Google Products (Docs, Drive, Photos, Hangouts, Gmail,etc…)• Computer literate with extensive hardware and software proficiency covering wide variety of applications

Hi! I am new in VA world and currently working remotely for my main job which I do love and enjoy. Therefore, I am only looking for a part----------- to make the best use of my spare time.

For a short work background, I am a graduate of BSIT with expertise in Cybersecurity field primarily SOC for 6+ yrs, exposed in different security tools. I have experience in overseeing daily operations and supervising a Team. I also engage with the clients for presentations of operational reports.

I am not limited to my work experience for I want to explore and enthusiastically contribute to one’s goal. I am adaptable, willing to be trained, and dedicated to client success.

Nean Giles Toriano DevOps/Infrastructure Engineer III

???? (+63)-----------???? -----------

Overview: Experienced system administrator proficient in managing Windows Server environments. Skilled in Active Directory (AD), Microsoft Endpoint Configuration Manager (MECM), System Center Operations Manager (SCOM), server administration, and PowerShell automation.

Experience: Asurion Hong Kong Limited-ROHQ DevOps/Infra Engineer 3 (March 2014 - Present)

NOC Analyst (1 year): Coordinated and triaged critical i-----------, ensuring accurate i----------- communications.
Server Administration:
Configured alerts, remediation, and triage for i-----------.
Managed Active Directory for access control and security restrictions, including group management and Domain Controller maintenance.
MECM Expertise:
Deployed patch/security updates and software in production environments.
Set up MECM lab environment, including Primary/Secondary Sites, Database, Update point, and WSUS server in AWS.
Security Deployment:
Led security/anti-virus deployments, handling setup, membership, and maintenance.
Automation:
Automated weekly disk space reports for Windows servers.
Created alerts in Azure environment, focusing on Disk Space utilization and High Memory/CPU usage.
Modified email sending via PowerShell using SendGrid.

Capable of efficiently resolving hardware and software challenges, providing proficient technical support to end-users, and facilitating smooth network configurations. Furthermore, adept at generating insightful reports and maintaining well-organized documentation. I excel in team-oriented environments and foster strong collaboration.

SOC Analyst with 1 year of hands-on cybersecurity experience across security monitoring, i----------- response, KQL investigation, and alert tuning. Skilled in Microsoft Sentinel, Defender XDR, Azure security, and SIEM optimization. Proven ability to identify true positives, reduce false positives, and guide analysts in a high-volume SOC environment.

Experienced Security Managed Services Associate skilled in identity and access management, account provisioning, deprovisioning, and access policy monitoring. Proficient in ServiceNow and IAM tools.

Highly experienced IT professional with 10+ years of expertise in information security, IT operations, and compliance (4+ years directly aligned with security operations). He has successfully led regional teams, implemented global security strategies, and managed i----------- response for diverse organizations.

IT Administrator | Microsoft 365 & Azure AD | Problem Solver

With over 9 years of experience in IT Helpdesk and Technical Support, I specialize in troubleshooting, system administration, and providing top-tier IT support in fast-paced environments. My expertise spans across Microsoft 365, Azure Active Directory (Entra ID), networking, and cloud platforms, helping businesses enhance their IT infrastructure and user experience.

My Core Skills & Expertise:

Technical Support & Troubleshooting – Resolving hardware, software, and networking issues efficiently.

Microsoft 365 & Azure AD (Entra ID) Management – Administering users, security policies, and access management.

Cloud & Networking Technologies – Managing Office 365, Google Workspace, VPNs, and network devices.

Helpdesk Support & IT Service Management– Handling IT support tickets and ensuring smooth system operations.

Process Automation & Documentation – Creating IT guides, knowledge bases, and automating workflows.

Why I Love What I Do
I thrive on problem-solving, ensuring seamless IT operations, and helping users navigate technology with ease. I believe in continuously learning new tools and technologies to optimize efficiency and security in every organization I work with.

Let’s Connect!
If you're looking for a dedicated IT professional who can enhance your business’s IT support, I’d love to connect!

Results-driven IT professional with expertise in IT operations, cybersecurity compliance (ISO 27001, SOC 2,PCI-DSS), and infrastructure management. Skilled in endpoint security, network administration, cloud services, and risk management. Proven leadership in managing IT teams, system migrations, and security audits. Seeking a role in IT Infrastructure Management or Cybersecurity Operations to leverage technical expertise and strategic problem-solving skills.

Detail-oriented individual seeking employment for a technical role.
Offering extensive experience and vast knowledge on any technology system, to utilize my technical and management skills for achieving innovation.

Information Security Professional with hands-on experience in enhancing security and compliance through the implementation of technical and administrative security controls. Proficient in leveraging cloud technologies, SIEM, EDR, VM, and IAM security solutions. Skilled in using Microsoft Security Suite, including Defender, Purview, Entra, and Intune.

Certifications include: CompTIA CySA+ | Security+ | BTL1 | eJPT | AZ-900 | CC | eCIR | eCTHPv2

Proven track record of improving ISO 27001/27002 compliance, increasing security posture, and resolving real-world security i----------- through log analysis and forensics.

Currently a Threat and Vulnerability Management Intern, responsible for detecting and resolving vulnerabilities in cloud environments and enhancing security posture. Collaborate with cross-functional teams to support secure demo environments and improve security effectiveness.

Recent BS Information Technology graduate from De La Salle University with hands-on experience in web and mobile development, cloud engineering, networking, and project management. Knowledgeable in IT security best practices and passionate about leveraging technology to solve real-world problems.

Adept in networking, web development, and project management, with a broad skill set that includes Python, Linux, containerization, and cloud technologies. Enthusiastic about developing secure, efficient, and scalable solutions while contributing to organizational security and innovation.

assisting clients through my skills at technical troubleshooting in computers, network, operating system

With a diverse skill set, I offer a valuable perspective as a licensed electronics engineer, security delivery associate, and aspiring data analyst. As an electronics engineer, I excel in designing and troubleshooting intricate electronic systems, utilizing analytical thinking to devise innovative solutions. My experience as a security delivery associate has honed my ability to identify vulnerabilities and implement robust security measures, staying proactive in safeguarding critical information. Currently pursuing a data analyst course, I recognize the importance of data analysis in today's digital landscape. This allows me to extract actionable insights from complex datasets, enhancing decision-making processes. By combining my strong foundation in electronics engineering, expertise in security delivery, and growing proficiency in data analysis, I bring a multidimensional approach to meet an employer's objectives, integrating technology, security, and data-driven decision-making.

• IT Support & Helpdesk Management
• Technical Proficiency
• Inventory & System Management
• Adaptability & Problem Solving
• System Analysis
• Basic Coding Software/Web System
• Basic Lifestyle Skills
• Microsoft Office Skills
• Editing Skills/Graphic
• Transcriber, Translation Skills
• Automation/Scripting

AWS Solutions Architect via ACloudGuru
AWS Systems Administration
Azure Fundamentals Certified
Linux Basics
CCNA Trained (Cisco Routing and Switching)
Network Security
Firewall Healthcheck
Active Directory
40+ WPM Data entry.

-----------D.-----------

IT Support Specialist | IT Support
Engineer
-----------
0547904102



Summary


Experienced IT Support Specialist with 12 years of
proven success in delivering technical support, maintaining infrastructure, and
managing end-user systems across diverse environments. Skilled in
troubleshooting hardware and software issues, managing Windows and Mac OS
platforms, network administration, and providing Tier 1–3 support. Adept at
implementing ITIL best practices, improving service delivery, and supporting
cloud-based tools (e.g., Office 365, Google Workspace). Strong communication
and interpersonal skills with a track record of mentoring junior staff and
ensuring high user satisfaction. Experienced in working in both enterprise and
small business environments, with a strong focus on reliability, security, and
user efficiency.


Experience


IT Support Engineer
Riyadh Cables Group
February/2024 – Present - Riyadh Saudi Arabia
Supporting more than 4000
employees to address end user support tickets.
Responsible for
maintaining network infrastructure all layer 2 network configuration and maintaining layer 2 network devices.
Responsible
for conducting fibre implementation for core switches all across the company
network infrastructure.
Monitoring
patch management for end user workstation using Malwarebytes Endpoint
management.
Reviewed and recommended
technological upgrades for the IT infrastructure directly leading improvement
in overall productivity.

System Admin Support
Essential Technologies Group
July/2018 – October/2023 - Philippines
Monitoring daily system
verifying integrity and availability of hardware, server resources.
Managed
Office 365, Active directory servers maintaining licenses and provision and
administering user accounts creation.
Collaborated
on migrating on premise server to cloud using office 365 platform on legacy
clients.
Monitoring
daily backups NetGear ReadyNAS, Acronis, Probax, ShadowProtect, Veeam, Datto
platform.
Monitoring
and managing patch management using Kaseya platform.
Handled day to day technical
issues related to software and hardware issues for 500 small to medium
businesses.

IT Helpdesk Engineer
Far Out Solution
March/2016 –May/2018 - Philippines
Handled day to day technical
issues related to software and hardware issues for small to medium businesses.
Supervising
all support tickets and assigning to support team and making sure that tickets
are meeting SLA’s.
Collaborated
on implementing VOIP through MS teams using Polycom Ip phones.
Monitored
azure backup for profile backup on daily basis for all C-level clients.
Implemented on creating of
knowledge based documents for new and repetitive issues for reference for maximizing
productivity on a daily basis.

Network Provisioning Support
TPG Telecom
July/2014 – January/2016 - Philippines
Supporting on provisioning routers,
switches on small to medium businesses.
Responsible
on customer activation and verify connectivity after CPE installation.
Working with
network engineers, field technicians, and NOC teams to resolve provisioning
delays.
ensures smooth delivery and
activation of network services by configuring devices, circuits, and customer
accounts

Technical Support Level 2
Stream Global Services
June/2012 – July/2014 - Philippines
Providing technical
assistance for HP laptops serve as a 2nd line of support for
troubleshooting HP laptops.
Experience in
making sales for out of warranty laptops.
Awarded as
the most productive employee for fixing a lot of laptop issues in a month for 3
consecutive months.

Education
Bachelor’s Degree
in Computer Engineering
STI COLLEGE GLOBAL CITY
Fort Bonifacio
Drive Taguig City Philippines

Courses
Cisco Certified Network Associate
CCNA – Cisco ID:CSCO-----------
Earned on: November 26, 2015

Microsoft Certified Professional
Earned on: March 16, 2018
Certification number: -----------A441BG

Microsoft® Certified Solutions Associate: Office 365
Earned on: April 26, 2019
Certification number: 44B-----------AE6

Exam MS-102: Microsoft 365 Administrator
Earned on: June 13, 2025

Skills
Operating Systems: Windows, macOS installation,
configuration & troubleshooting
Networking: TCP/IP, DNS, DHCP, VPN,
LAN/WAN, firewalls, routers & switches
Hardware Support: PC/laptop assembly,
printers, peripherals, servers & mobile devices
Software Support: Installation,
configuration, patching, and troubleshooting applications
Active Directory & Group Policy: User account management, permissions, policies
Remote Support Tools: TeamViewer,
AnyDesk, RDP, Citrix, VPN solutions
Virtualization & Cloud: VMware,
Hyper-V, Microsoft 365, Azure, Intune
Ticketing Systems: ServiceNow, Jira,
Remedy, ManageEngine, Zendesk, ITSM, Salesforce, ConnectWise.
Backup & Recovery: Data
restoration, system imaging, disaster recovery procedures
Cybersecurity Awareness: Antivirus,
endpoint protection, email security, MFA
Scripting: PowerShell, Bash.
ITIL Foundation knowledge (i-----------, problem,
change management)
Cloud Administration: Azure
Problem-Solving: Ability to quickly
identify and resolve IT issues
Communication: Clear explanations to
both technical and non-technical users
Customer Service: Patience, professionalism, and
empathy when supporting users
Time Management: Handling multiple tickets and
priorities effectively
Team Collaboration: Working with
cross-functional IT and business teams
Adaptability: Learning new systems,
tools, and technologies quickly

Create and designs Through CANVA

I am a results-driven Cloud and Security Engineer with a strong
background in vulnerability management, infrastructure hardening, and
cloud operations across Azure and hybrid environments. With a degree in
Electronics Engineering and hands-on experience in both front-end and
back-end development, I bring a unique blend of technical depth and
adaptability. Passionate about automation, patch management, and secure
system design, I strive to deliver resilient and efficient IT solutions
that align with business goals.

An experienced IT professional with a technical background who possesses passion for excellence and
proven track record of delivering high-quality technical support and service management.
Seeking to leverage advanced troubleshooting skills, leadership capabilities, and deep knowledge of Service
Desk Process to enhance service delivery, mentor junior staff, and drive continuous improvement in IT
support operations.

Cyber Security Engineer with 7+ years of SOC and enterprise cybersecurity operations experience. Skilled in i-----------
response, threat hunting, detection engineering, and SOAR automation. Experienced in scripting, API integrations, threat
validation, and purple team engagements. Adept at building custom detections, improving SOC efficiency with
automation, and collaborating across IT, engineering, and security teams. Strong communicator with proven ability to
document processes, train peers, and drive operational improvements.

Graduate of Computer Science who is willing to learn and broaden knowledge in the field through experience. Has an internship experience in information security, and is familiar with different security products such as but not limited to Microsoft Defender (MDE, MDO, MDI, MDC), Microsoft Sentinel, SentinelOne.

Results-oriented information security professional with experience in developing security roadmap and implementing controls commensurate with the risk appetite of the organization. Skilled in conducting comprehensive security assessments, increasing security budget, implementing security policies and procedures, and ensuring compliance with industry standards and regulations to safeguard the business and critical organizational assets.

SUMMARY OF QUALIFICATIONS
? Security Tools and Technologies: I have expertise in utilizing various security tools and
technologies such as SIEM (Security Information and Event Management) systems like IBM
QRadar, threat intelligence platforms like Palo Alto Cortex, email security solutions like
Proofpoint, network monitoring tools like Wireshark, log analysis tools like Kibana, and
network protocols like BGP. I am proficient in configuring, managing, and leveraging these
tools to monitor, detect, and respond to security i-----------.
? I----------- Detection and Response: I have a strong understanding of different attack vectors,
threat landscapes, and security best practices. I am skilled in identifying potential security
i-----------, analyzing their impact, and initiating appropriate i----------- response procedures.

Looking for Part----------- Time Job doing Security Engineer Job Role. Ms Defender, Ms Sentinel, Vulnerability Management Tool Tenable Io Nessus Monitoring. Have a great day

Experienced IT Supervisor and Team lead with a proven track record in managing technical support agents for Managed Service Provider (MSPs).Skilled in overseeing teams to deliver exceptional results to small business and non- profits. Proficient in dispatching tickets, team management, and resolving tickets to meet service leverl agreements (SLAs) while ensuring high custmer satisfaction.

Dedicated IT Support Analyst with over 10 years of hands-on experience in IT operations, ERP systems, and enterprise technical support. Skilled in troubleshooting, i----------- management, and user access administration with a solid background in Active Directory, Microsoft 365, and VPN connectivity. Experienced in handling Level 1–2 service desk tickets, log analysis, and cloud-based issue resolution.
Recently trained in Cybersecurity Threat Mitigation and Networking & Cloud Fundamentals, and currently preparing for the Microsoft SC-900 certification. Adept at supporting SaaS and ERP environments, documenting resolutions, and collaborating with cross-functional teams to maintain SLAs and service quality.
Passionate about delivering exceptional customer support, improving IT processes, and ensuring secure, efficient system performance.

Azure, o365, Veeam, Datto, Ncentral, Cisco, Meraki, Sophos routers/ firewalls and VPN, Sonicwall, 3CX, Ubiquity-Unifi, Connectwise, ITGlue ADDS, DNS, DHCP, Adobe. More skills: powershell, python, mongodb, erp, scrap, selenium, MSP Certifications: CCNA, 3CX, MS-500, Comptia Security+

Experienced IT Customer Service Representative and App/Cloud Tech Support Analyst with a strong background in providing technical support and customer
service.

Skilled in Microsoft tools including SharePoint Online, Exchange, OneDrive,
and Teams Development. Proficient in PowerShell, Windows Server, and PHP.

Adept at bridging the gap between clients and complex systems, ensuring
seamless communication and efficient problem-solving.

Recognized for exceptional communication skills and technical acumen in maintaining optimal system
performance.

Committed to continuous growth and development within the industry, with a focus on advancing professionally and driving impactful results.

Extensive IT Support Expertise — Over 6 years of technical support experience across Microsoft 365, networking devices, and various IT systems, specializing in troubleshooting, onboarding, and user support.

Microsoft 365 Proficiency — Skilled in Azure Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Microsoft Defender, Microsoft Purview, and Office apps, with strong knowledge of administration and user adoption.

Technical Tools & Systems — Experienced with Windows Server (2016–2022), Active Directory, PowerShell, RDP, networking, Cisco, Linksys, Belkin, Citrix, Salesforce, Workday, and various ticketing tools.

Customer Service Excellence — Proven ability to handle technical, billing, retention, and complaint resolution with empathy, professionalism, and adherence to compliance standards.

Leadership & Coordination — Served as Point-of-Contact (POC) and Subject Matter Expert (SME), ensuring smooth communication, team efficiency, and process improvement.

Multilingual Communication — Proficient in English, Cebuano, and Tagalog, with strong documentation and knowledge base contributions.

My IT career has spanned over 19 years. Currently, I am a Level 3 Systems Engineer for an MSP for 1 year already and have worked as a Systems Administrator for 8 years. I've also worked as a computer laboratory assistant for 5 years and a computer laboratory supervisor for 3 years which exposed me to computer networking, database management and
PC troubleshooting. During my 8-year career with Southwestern University, I managed and administer a wide range of Windows and Linux servers. I made sure that all servers are up and running and secure all servers with updates and software ----------- addition to my experience, I have also completed the Cisco Certified Network Associate modules.

Has a good working knowledge of Azure Cloud Computing, SCCM, Citrix, VMWare, Nutanix, Active Directory, System and Network Configuration Administration

Knowledge on OS : Old and latest Windows OS version 2011
MS Products version 2003 to latest 2016, Excel, Word, MS Teams
Powerpoint, OneNote, Outlook365, OWA, OneDrive, Sharepoint; ServiceNow, VMware Vsphere Client, Hyper-V, Citrix Cloud, Remote Assistance Tools (MRC, Remote Control Viewer, Dameware, Ultra VNC, MSRA), AZURE – cloud computing platform and services, Microsoft Registry editor, Powershell, MMC.

Virtual Desktop Infrastructure Engineer (August 8, 2022 - Present)
- Work as primary to 3rd level support for Virtual Desktops related concerns
- Build, set-up and configure Virtual Desktops
- Troubleshoot and remediate VDI HDD, VDA, SCCM, CU and OS, Network issues and other related issues
- Reset and Optimize FSLogix Profile
- Assist in root cause analysis, and act as liaison to different teams

- SENIOR SERVICE DESK ANALYST (September 2018 - August 2022)
Primarily works as Quality Analyst who audits and evaluates
Service Desk Analysts’ call, ticket and chat quality.
Conducts one-on-one coaching and mentoring to provide feedback (following the STAR and STAR-AR Approach) and improvement plans
Handles meeting and huddles to discuss on process updates, quality category updates, performance standing
Acts as POC or go to person when manager is not around
Manages call, chat and portal queue to ensure enough staff can cover the business needs
Reports updates, performance progress to Leads
Attends improvement plans and meetings with Leads

IT SERVICE DESK ANALYST (August 2015 - September 2018)
First point of contact, responsible for documenting all
requests/i----------- and provide efficient support for all issues relating to
servers, desktops, laptops and peripherals.
Provides technical support through phone, email or chat promptly and effectively
Diagnoses and resolving wide range of technical issues, take
ownership and seeing it through closure
Escalates concerns and issues where necessary to higher level support
Investigating and implementing ways to reduce calls (e.g. for Major issues, set up IVR)
Provides configuration support client desktop and networking
environment, Manages and configure citrix profile, outlook profile
Maps network folders, printers, shared drives
Monitors blocked emails
Manages distribution list, mailboxes hosted on O365
Creates and terminates direct line or extension numbers using CUCM
(Cisco Unified Communications Manager, Interaction Desktop)
Coordinates with resolving team and higher level support to ensure
customer’s concerns are addressed and get fixed
Conducted training session to newly hired Service Desk Analyst,
team’s point of contact
Runs report to determine team’s updates and status
Queue Manager (manages all i----------- and requests sent through email)

TECHNICAL SUPPORT ASSOCIATE (July 2013- August 2015)
Provide technical support to customers via phone (related to cable, internet and phone issue)
Sales. Proactive sharing of the services and products offered
Send a trouble call for unresolved concerns such as line issue/hardware problem
Awarded as Quality Assurance Top Contributor.

Virtual assistant with a three years experience in Microsoft. Proficient in data entry, calendar management, and appointment setting.

Confident, Self-Driven and Self Motivated with IT managerial Experience focused in Remote IT support and Technical Support with top-notch Customer Support engagement experience.

Experienced System Administrator with a strongbackground in maintaining, upgrading, and managing software,hardware, and network systems. Adept at diagnosing and resolvingtechnical issues promptly and efficiently. Proficient incommunicating with interdisciplinary teams and users, ensuringsmooth and efficient technology infrastructure operations.
Also,

A digital marketer that helps healthcare and dental providersattract high-value patients for services like implants, Invisalign, and advanced treatments through precision-targeted Facebook,Instagram and LinkedIn ads.

Experienced IT Administrator with over 10 years in technical support, endpoint security, and cloud infrastructure. I specialize in managing Microsoft 365 and Intune environments, Azure Active Directory (Microsoft Entra), and Microsoft Defender for Endpoint.

I’ve provided IT support for a broad user base, handled complex i-----------, and contributed to processes like onboarding, security monitoring, and cloud management. I stay proactive, focused, and committed to delivering reliable, user-friendly support.

An IT Security Engineer is responsible for safeguarding an organization’s information systems, networks, and data from security threats. This role involves designing, implementing, and maintaining robust security measures, as well as monitoring systems for suspicious activity and responding to i-----------.

As an experienced IT/Cybersecurity professional, I have the skills, knowledge, and expertise necessary to make an immediate impact. I bring a track record of success in implementing effective cybersecurity solutions, managing risks, and ensuring compliance with regulatory requirements. Additionally, I am highly motivated, adaptable, and able to collaborate effectively with others. Overall, I believe that my experience and skill set make me a strong candidate for any role that is inclined my experience.

•Good communication skills
•Empathy
•Can work with minimal supervision
•Adaptive
•Networking
•Cybersecurity
•System Administration
•Database management
•Troubleshooting
•Remote Monitoring and Management
•IT Service Desk Management

Looking for a challenging role in a reputable organization to utilize my technical and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.

Experienced Cybersecurity professional with proven working experience in the field of Information Technology and BPO industry. Skilled in Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), Threat Hunting, I----------- Response, IT Audit, Risk Assessment and Compliance.

Experienced Service Desk Support Analyst with over 15 years in IT support and customer service, specializing in i----------- management, problem resolution, and service request fulfillment across diverse environments. Proficient in ITIL framework, ticketing systems, and technical troubleshooting, with strong skills in Active Directory, Microsoft 365, and network diagnostics. Adept at resolving Level 1 and Level 2 support tickets, ensuring SLA compliance, and delivering excellent user support in fast-paced environments.

I have work experience in customer service, IT Admin from call center(s) industries Business Process Outsource, Fast Food Chains, Restaurants, and Sales.
Effective communication and understanding customer’s needs through their satisfaction is one of my strengths; deal with irate customers to turn around their experiences which I have learned from previous training and experiences being an inbound and outbound call center agent, System Admin, sales, and in the
fast-food industry.

As a current System Administrator, I provide concierge quality support for various higher-level technical issues that Tier 2 or Tier 1 employees that cannot resolve. Fixing issues remotely using powerful tools and monitoring all our clients’ networks using our sophisticated industry tool suites.

With my experiences, I ensure that I will contribute more to your company’s success. As a former Trainer - Team Leader specializing in providing technical support, systems collections, customer service, and sales; I am a very goal-directed, hardworking individual. I work well under pressure, honest self-motivated achiever, eager to learn, and efficient.

I would like to be in a position that would effectively utilize my skills and provide me with maximum opportunities for my career and learn more; to contribute and give my best to your company which I have learned from my studies and work experiences.

Over 18 years of experience in IT operation work focus IT support, Network administration, Security, Cybersecurity, data protection and IT Infrastructure such Azure, MS Servers and M365 environment. I do also specialize in conducting trainings and documentation.

I have developed a broad skill set through hands-on experience, especially in Technical Support, ranging from basic troubleshooting to advanced solutions. I excel at guiding users with clear, step-by-step instructions across different platforms. My background includes in-depth expertise in managing on-premise servers and migrating to cloud-based infrastructures, such as setting up Azure VDI environments. I'm also proficient in Microsoft 365, with experience in user and group management, as well as policy implementation.

In addition, I have a solid foundation in PowerShell scripting, which I use to automate tasks and streamline workflows.

I strive to be recognized as a dependable, efficient, and helpful tea-----------mber—qualities I’m confident will add value to any organization I join

10+ years of engineering work experience specializing in network and cloud -----------ploying, implementing and supporting security solutions such as Sophos, Netskope, CrowdStrike, Symantec, Cisco ,Palo Alto, Azure Security, SIEM, and IAM products.

Licenses and certifications:
• Professional Regulation Commission (PRC) Licensed Electronics Engineer
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Associate (CCNA) Routing and Switching
• Cisco Certified Network Associate (CCNA) Security
• Cisco Certified CyberOps Associate
• Sophos UTM(Unified Threat Management) Certified Engineer
• Sophos XG(Next-generation) Firewall Certified Engineer
• Sophos XG(Next-generation) Firewall Certified Support
• Sophos Central Firewall Manager Certified Engineer
• CompTIA Linux+
• Linux Professional Institute Certification (LPIC-1: Linux Administrator)
• Red Hat Certified System Administrator (RHCSA)
• Symantec Sales Expert Plus (SSE+) Web Security Service R2
• Symantec Sales Expert Plus (SSE+) Email Security.cloud R1.1
• Netskope Cloud Security Administrator
• Netskope Cloud Security Integrator
• Netskope Cloud Security Sales Associate
• Netskope Cloud Security Specialist
• Netskope Cloud Security Elite
• CrowdStrike Certified Falcon Administrator (CCFA)
• Microsoft Certified System Administrator (MCSA) Windows Server 2016
• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Azure Data Fundamentals
• Microsoft Certified: Azure AI Fundamentals
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Azure Security Engineer Associate
• Microsoft 365 Certified Security Administrator Associate
• Microsoft Certified: Cybersecurity Architect Expert
• Palo Alto Networks Systems Engineer (PSE)- Foundation
• Palo Alto Networks Systems Engineer (PSE): Strata Associate
• Palo Alto Networks Systems Engineer (PSE): Software Firewall Associate
• Palo Alto Networks Systems Engineer (PSE): Prisma Cloud Associate
• Palo Alto Networks Systems Engineer (PSE) - SASE Associate
• Palo Alto Networks Systems Engineer (PSE) - Cortex Associate
• Palo Alto Networks Certified Network Security Administrator (PCNSA)
• Palo Alto Networks Certified Network Security Engineer (PCNSE)
• Palo Alto Networks Micro-Credential for Remote user Administrator (PMRuA)
• Palo Alto Networks Micro-Credential for Remote network Administrator (PMRnA)
• Offensive Security Certified Professional (OSCP) – in progress

As an accomplished Executive Assistant with a proven track record, I excel in managing high-level administrative functions with precision and efficiency. My expertise includes overseeing email correspondence, orchestrating seamless travel arrangements, and maintaining meticulous calendar management to optimize productivity. I am adept at conducting calls, managing appointments, and ensuring timely follow-ups, all while adhering to established protocols and boundaries. I thrive in roles where I can leverage my organizational skills and proactive approach to support executives effectively. With a commitment to excellence and a collaborative mindset, I consistently deliver results that contribute to organizational success.

Computer Engineering Graduate
- focused on networking and linux essentials
- has cyber security certification

Sales Specialist
- Worked as a salesperson for Virgin Plus Canada for almost 3 years

Currently working for a Youtuber as a Cybersecurity Support Engineer. Assisting people in ----------- channels. Maintaining the courses (IT and Cybersecurity) updated every month. Experienced SOC, Microsoft Azure, Microsoft Sentinel, Honeypot, and etcs. Working full-time as an Identity Access Management Analyst.

???? Let’s Level Up Your Website!

Your website deserves to stand out, and I’m here to make that happen! Imagine a smoother, more engaging user experience paired with high-quality, genuine backlinks. I’ll provide fresh, organic, plagiarism-free content that connects with your audience and gets results. Plus, I’ll craft compelling titles, persuasive meta descriptions, and professional copy that grabs attention. Let’s make your site shine like the star it’s meant to be!

???? About Me

I’m driven by a passion for digital marketing and all the creative and strategic processes it involves. With experience building strategies for both organic and paid traffic, I specialize in helping businesses strengthen their brand identity and connect with their audience.

???? Tools & Platforms I Use
I’m familiar with tools like Trello, Canva, and Mailchimp and understand how they can enhance workflows and campaigns. While I haven’t had extensive hands-on experience with all of them, I’m always eager to learn and adapt to whichever tools your business needs. My goal is to ensure seamless collaboration and deliver the best results.

? My Mission

Freelancing has always been my dream, and I pour my heart into every project to make it a reality. I’m here to collaborate with incredible clients, deliver top-notch results, and build a thriving career doing what I love.

Let’s work together to bring your ideas to life and take your brand to new heights! ????

Cloud Operations Engineer with an experience handling and maintaining three cloud platforms Azure, AWS and GCP infrastructure may automations and manual deployment and built solutions that the customer or stakeholder may need and beneficial. Pursuing and continuous upskilling for cloud technology knowledge .

I am -----------, and I excel in what I do. My expertise include:

- Team Leadership: Coaching, performance management, team development
- Microsoft 365 Administration: Tenant setup, configuration, and management
- Cloud Services: Office 365, Exchange Online, SharePoint Online, OneDrive, Teams
- Technical Support: Troubleshooting, issue resolution, performance optimization
- System Administration: User account management, security policies, compliance
- Workflow Automation: Power Automate, SharePoint workflows
- Communication & Collaboration: Strong client relations, stakeholder engagement

My key skills are but are not limited to:

- Microsoft 365 Administration and Optimization
- Team Leadership and Mentorship
- SharePoint Online Management
- Teams and OneDrive Integration
- Tenant-to-Tenant and Hybrid Cloud Migrations
- Security and Compliance (Azure AD, MFA, Conditional Access)
- End-User Training and Documentation

I am organized, task-focused, and diligent.

Here is the summary of my professional background:

- Licensed Electronics Engineer with over 8 years of experience in Microsoft 365 Admin Support
and system administration.
- Played a pivotal role in the onboarding process, including recruiting talented engineers and integrating them into the team, ensuring a smooth transition and alignment with project goals.
- Fostered professional development by organizing skill-building sessions and knowledge-sharing workshops, enhancing the team's expertise in Microsoft 365 tools.
- Achieved an average customer satisfaction score of 4.92/5 across all managed projects
- Successfully completed multiple tenant migrations with zero downtime.
- Assisted in developing and enforcing policies for the proper use of Office 365 services, ensuring compliance with organizational and industry standards.
- Effectively performed administrative tasks in Active Directory, including user account management and group policy configurations, enhancing security and system performance.
- Managed OneDrive for Business and SharePoint Online, optimizing cloud storage solutions to
meet business needs and improve collaboration
- Proven leader with a track record of enhancing productivity, streamlining workflows, and resolving complex technical issues.
- Skilled in managing and supporting Microsoft 365 tenant environments, cloud platforms, and related services.
- Adept at collaborating with clients and cross-functional teams to deliver seamless Microsoft 365 services.
- Excellent problem-solving skills, focusing on innovation, efficiency, and quality.

With my extensive expertise in Microsoft 365 administration, proven leadership abilities, and commitment to delivering exceptional results, I am confident in my ability to elevate your organization's productivity and provide seamless technical support. Let’s collaborate to drive innovation and success in your business.

Your trusted Microsoft 365 Specialist is just a message away.