Operations Virtual Assistant | Personal & Administrative Assistant | Insurance Claims Specialist
E-Commerce Operations Specialist | Fraud detection & Prevention | Executive Virtual Assistant

Hello there, I'm Kacylyn from the Philippines. I've spent several years helping businesses run smoothly by providing administrative support, healthcare administration assistance, fraud detection for retail and banking services, and top-notch customer support through phone, email, and live chat. As a Business Virtual Assistant, I focus on making your daily operations easier so you can concentrate on growing your business.

What I do to help businesses:
Administrative support
Healthcare admin support
Fraud detection (retail & banking services)
Customer service (phone, email, live chat)
Appointment scheduling
Data entry & data validation
Order processing
Order fulfillment
Order tracking & follow-up
Supplier coordination
Payment processing
Refund processing
Insurance verification
Insurance eligibility verification
Prior authorization processing
Authorization request tracking
Claims processing & claims status tracking
Denial management
Processing claims payments
Medical procedure authorization
Return & exchange processing
Product listing
Dispute resolution (Shopify and PayPal)
Chargeback dispute handling
Verification & validation
Risk mitigation
Payment fraud reporting
Fraud prevention education
Transaction-by-transaction review
Suspicious activity analysis
Card blocking & unlocking support
PIN reset & card replacement processing
Unauthorized transaction investigation
Card replacement processing
Compliance with banking regulations
Transaction validation
Customer support & ticket handling (HelpScout, Zendesk, Gorgias, and Shopify Inbox)
Multilingual customer communication (Muslim, Italian, and Spanish markets)
Manual order creation, returns, and defective item resolutions
Basic Shopify development (HTML/CSS adjustments)
WooCommerce website optimization
Running Facebook & Instagram Ads with Meta Pixel
Process documentation & SOP creation

Tools I'm proficient at:
HelpScout, Zendesk, Gorgias, Shopify, PayPal, Klarna, Stripe, Trello, Monday, Reamaze, Help Scout, FreshDesk, Hubspot, Edesk, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), ChatGPT, Grammarly, Zoom, Google Meet, WhatsApp, -----------, Viber, Slack

Why work with me this year:
Reliable, highly organized and detail-oriented
Proactive problem solving
Available from Monday through Saturday
Empathy and compassion in dealing with customer concerns
Excellent communication skills, both written and verbal
Able to handle a high volume of calls in a fast-paced environment
Previous experience in customer service or claims processing
Knowledge of healthcare regulations and compliance requirements
Fully committed to long-term positions (no other job commitments)
Able to prioritize tasks, manage multiple responsibilities, and meet deadlines

Invite me for an interview today.
You're looking for an assistant who can handle the back-end details so you can focus on growth -- that's me.
I'd love to bring my skills to your team and help your business run smoother.

Payment Processing, Chargeback Analysis, Phone Support, Customer Service, Debt Collection, Fraud detection, Quality Assurance, Risk Assessment, Risk Analysis, Outbound Calls, E-Commerce Management, Payment Processing, English Speaking, Attention to Detail, Customer Support, Insurance, Medical Insurance, Organization, English Proficiency, HIPAA Compliance, Customer Support Management, Revenue Cycle Management, English Speaking, Operation Management, Admin Data Processing, Administrative Support, Order Processing, Order Tracking, Ecommerce

Hello! I'm ----------- from the Philippines. your go-to Virtual Assistant with a proven track record of transforming leads into loyal clients and streamlining operations for busy professionals.

Think of me as your virtual "Han Solo" — adept at navigating the galaxy of sales, negotiations, and customer service to ensure your business thrives.

What I Can Do for You
* Lead Generation & Appointment Setting: Expertly initiate and manage cold calls, qualify leads, and schedule appointments that convert prospects into clients.
* Administrative Support: Efficiently handle calendar management, email correspondence, data entry, and document organization to keep your operations smooth.
* Customer Service Excellence: Provide timely and professional responses to client inquiries, resolve issues, and ensure a positive customer experience.
* Sales Support: Assist in preparing sales materials, managing CRM systems, and following up with leads to close deals effectively.
* Fraud Detection & Risk Mitigation: Monitor transactions for suspicious activities, verify customer details, and implement measures to prevent fraudulent activities.

How I Help Busy Professionals
* Increase Sales: By converting leads into appointments and closing deals, I directly contribute to your revenue growth.
* Save Time: Delegate time-consuming tasks to me, allowing you to focus on strategic decisions and business expansion.
* Enhance Efficiency: With my organizational skills, I streamline processes, reduce errors, and improve overall productivity.
* Ensure Security: My attention to detail in fraud detection safeguards your business from potential risks.

Why Choose Me
Consistently meet and exceed targets in lead conversion and sales
Quick to learn & proficient in various tools & platforms to meet your business needs
Punctual, communicative, and dedicated to delivering high-quality work
With a can-do mindset, making collaboration enjoyable and productive

Invite me for an interview.
Let's discuss how I can contribute to your business success.

Appointment Setting, Cold Calling, Active Listening, Outbound Calls, Organization, Time Management, English Speaking, Executive Assistance, Communication, Sales, Outbound Sales, Admin Data Processing, Lead Generation, Transaction Coordinating, Credit Repair, Risk Analysis, Customer Support, Microsoft Excel, Customer Support Management, Administrative Support, Microsoft Office

I am a reliable Virtual Assistant with over 3 years of experience in customer service, risk analysis, and outbound calling. I previously worked with Ubiquity Global Services handling customer concerns and investigating disputed transactions to protect business operations. I also have experience as a cold caller generating leads and pitching services such as credit card terminals and auto warranty plans.

I am skilled in communication, appointment setting, lead generation, CRM documentation, and problem solving. I am organized, detail-oriented, and committed to helping businesses grow while delivering excellent customer support.

Hello! I’m Maximiano Cagalawan III. I offer 15 years of expertise across a wide array of industries, including FinTech, Government, Telecommunications, and Healthcare Support. My strength lies in my ability to handle complex workflows—ranging from High-Level Security Verification to B2B Lead Generation and Quality Analysis. Having operated in various high-stakes niches, I bring a unique combination of administrative discipline, technical reliability, and a 15-year track record of delivering results in international markets.

I specialize in delivering exceptional customer service, reliable administrative support, and efficient business operations. I am seeking opportunities as:
Customer Service Virtual Assistant
ESL Virtual Assistant
General Virtual Assistant
Executive Virtual Assistant
Administrative Virtual Assistant
E-commerce Virtual Assistant

What I Offer:
I bring a wealth of experience and a proven track record in handling high-volume customer interactions across phone, email, and chat, ensuring professionalism, accuracy, and customer satisfaction. I also provide:
Customer Support – Phone, Email, Chat, Complaint Resolution, Customer Retention
ESL & Communication Support – Clear English communication, training assistance, and Language Support
Administrative Support – Data Entry, Calendar & Inbox Management, Documentation
Executive Assistance – Scheduling, Reports, Task Coordination, Email Drafting
E-commerce Support – Order Processing, Tracking, Customer Follow-ups, Product Inquiries

I adapt quickly to different tools, platforms, and company procedures, ensuring seamless workflow and efficient operations for your business.

Why Choose Me?
14 Years of Professional Experience – I bring the discipline, professionalism, and problem-solving skills honed from years in BPO.
Reliable & Detail-Oriented – I meet deadlines consistently while ensuring accuracy and quality in all tasks.
Excellent Communication Skills – Fluent in English, able to interact effectively with clients and customers worldwide.
Versatile & Proactive – Able to handle a variety of tasks, from customer service to administrative and e-commerce support.
Client-Focused Approach – My priority is helping businesses save time, improve customer satisfaction, and achieve operational efficiency.

Let’s work together to make your business run smoothly and delight your customers!

Worked as an Accounting Staff (Accounts Payable Clerk) for three years at Pages Holdings Inc., and later served as an OPEX Accountant for six years at Lexmark Research and Development Corporation. In this role, I handled accounts for Europe, the Middle East, and Africa for four years, and for the Asia-Pacific region for a further three years.

After nearly 9 years as an Accountant, I transitioned into a Credit Specialist role within the same company, where I spent 4.5 years handling the Europe, Middle East, and Africa regions, and currently oversee North America. I have now progressed to the role of Assistant Regional Credit Manager for Asia Pacific, where I am now involved in approving terms and decision making.

I am a Chargeback and Dispute Specialist with over 3 years of experience in financial operations, focusing on dispute investigation, fraud analysis, and transaction review.

I have handled over 7,600 dispute cases with a 75% win rate by aligning evidence with correct dispute reason codes and building structured representment to defend merchant revenue.

My experience includes handling high volume disputes such as unauthorized transactions, duplicate charges, and service related claims. I gather and structure strong supporting evidence, analyze transaction data, and align findings with dispute reason codes to build compelling representment cases.

I am detail oriented, organized, and able to meet strict deadlines. I am confident in helping businesses reduce chargebacks, improve win rates, and protect revenue.

I am comfortable handling disputes end to end, meeting strict deadlines, and working independently in high volume environments. My background from the issuer side gives me a strong understanding of how disputes are evaluated, allowing me to build more effective merchant defense strategies

Hello! I am a detail-oriented Dispute Support Specialist with 6 months of experience assisting with credit dispute processing and case documentation. I specialize in reviewing credit reports, identifying inaccuracies, and supporting dispute resolution using major credit bureau systems.

I am proficient in using TransUnion, Equifax, and Experian for dispute investigations and have strong skills in case documentation, data entry, and customer support. I take pride in my attention to detail, reliability, and ability to follow procedures accurately to ensure efficient resolution of disputes.

I am seeking long-term remote opportunities where I can contribute my skills in credit dispute handling, customer support, and administrative assistance, while continuously learning and growing professionally.

Skills

Credit Dispute Processing

Credit Report Review

Case Documentation & Record Management

Transaction Investigation

Customer Support & Email Communication

Data Entry & Administrative Support

Attention to Detail

Problem Solving & Process Compliance

Tools & Platforms

TransUnion

Equifax

Experian

Work Experience

Dispute Support Specialist – 6 Months
Remote / Credit Dispute Operations
2024 – 2025

Responsibilities:

Reviewed and processed credit dispute cases.

Analyzed credit reports for inaccuracies or questionable entries.

Collected and organized supporting documentation for disputes.

Maintained accurate case records and documentation.

Assisted in submitting disputes through TransUnion, Equifax, and Experian.

Ensured compliance with company procedures during dispute handling.

Supported efficient case tracking and reporting.

Availability

Open to full-time or part-time remote work

Flexible schedule and highly reliable

Hello there, I'm Marvin from the Philippines. I'm an Executive Virtual Assistant with 10+ years of experience in customer service, fraud prevention, team management, case handling, payroll, admin tasks, and social media support. I help businesses run day-to-day operations smoothly, protect customer accounts, improve team performance, and engage audiences online — all efficiently and reliably.

I also specialize in fraud detection and account investigation — reviewing accounts, spotting unusual activity, and preventing unauthorized transactions while following proper processes and compliance standards.

Tasks I can help you with:
Customer support (phone, email, live chat, social media)
Communicating professionally with clients
Administrative support
Inbox & email management
Calendar management
Data entry & data validation
Market research & data analysis
Report generation
Appointment scheduling
Candidate interview coordination
Process documentation & SOP creation
Fraud detection & Fraud prevention
Identify fraud patterns
Customer account investigation
Risk mitigation and Case management
Discrepancy investigation and resolution
Team supervision and performance monitoring
Coaching and performance management
Payroll processing support
Social media content creation and scheduling
Audience engagement and message response
KPI reporting and performance monitoring
Maintain spreadsheets, trackers, and system records
Manage and resolve identity theft and fraud-related cases
Assist in improving processes & suggest ways to reduce dispute
Maintain accurate client records and ensure timely follow-ups
Assess customer issues against shipping, returns, and refund policies

Other tasks I can help you:
Logistics coordination & Dispatch support
Shipment tracking and status updates
Carrier & vendor communication
Rate confirmation processing
Freight documentation

Tools I'm proficient at:
Salesforce, Platform Phoenix (formerly Myplatformphoenix), eBay, Google Workspace (Calendar, Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook, Calendar, OneDrive), LastPass, Clockify, Hubstaff, VCC Key (Virtual Contact Center Key), Agent Desktop, Airwallex, Paypal, Apple Pay, Google Pay, Ito, FICO Falcon Fraud Manager, Canva Pro, CapCut, Adobe Photoshop, Meta Business Suite, Slack, Zoom, Microsoft Teams, Avaya, Google Meet, Whatsapp, -----------

My Availability
I am available to work full-time, part-time, or 10–15 hours weekly. I’m also flexible and able to work across US time zones, as well as Australia, UK, EU, and Canada time zones.

Why work with me this year
Highly organised, reliable with deadlines and proactive
Strong attention to detail and analytical mindset
Able to work independently and take full ownership
Excellent written and verbal communication skills
Able to manage multiple client files efficiently
With previous dispute management experience
Experience with Salesforce, CRMs, task management and productivity tools

Invite me for an interview.
You need someone who is reliable, trustworthy, with experience and someone who won't ghost you when things get tough at work. That's me. Message me today & let's schedule a quick chat.

Case Management, Customer Service, Business Management, Google Sheets, Supply Chain Management, , Communication, English, English Proficiency, Scheduling, Customer Support Management, Credit Repair, Office and Administration, Critical Thinking, Quality Assurance, English Speaking, Attention to Detail, Data Analytics, Google Suite

Experienced professional with skills in administration, design, and operations.
Committed to growth both personally and professionally. Always eager to learn
and leverage diverse skills to contribute to the success of the organization.

Credit Repair Specialist

6 years experience as a multi-faceted Virtual Assistant focusing on Data Entry, Lead Generation, Schedule Optimization, SMM, Email Marketing, Funnel Design and SEO. I have had already served 4 companies to greatness.

In addition to my experiences I am also holding dual degrees in Real Estate Management and Marketing Management, along with certifications in Six Sigma, Kanban and Scrum, I bring a comprehensive skill set that combines analytical thinking with practical execution. My career background in Operations Management, Corporate Training and Account Management has honed my ability to identify training needs, foster collaboration, and maintain robust client relationships.

I worked as a Risk in Fraud for 9 years, and I am currently looking for a remote job that will suit my expertise. I also worked as a General VA for 1 year and am looking forward to helping clients around the world.

I am a Risk and Compliance Associate in the fintech sector, specializing in regulatory compliance, risk management reporting, and audit support (ISO and SOC). I help organizations strengthen their governance frameworks by translating regulatory and audit requirements into clear, actionable, and well-documented processes.

With a background in HR and training in Finance and Accounting, Business and Process Development, and HR practices, I bring a structured and ethics-driven approach to operational risk management, third-party and vendor risk assessments, i----------- management, and control design. I have hands-on experience supporting audit readiness through evidence collection, policy documentation, remediation tracking, and risk reporting.

I am known as a detail-oriented and reliable professional who values clarity, accuracy, and accountability. I work efficiently using tools such as Jira, ClickUp, Notion, Trello, Basecamp, and Microsoft Project, and I aim to support clients in building sustainable compliance and risk practices that enable growth.

I am a Due Diligence Analyst with a Computer Science foundation, specializing in compliance systems, data operations, and automation-driven business support. My work spans high-accuracy KYC/KYB verification, risk assessment, and structured decision-support workflows within fast-paced, regulated environments.

Beyond compliance, I operate as a multi-disciplinary Executive Virtual Assistant supporting founders and digital teams across EdTech, outreach systems, and e-commerce operations. My experience includes building structured EdTech content frameworks and Canva-based instructional materials (BrickBunles), as well as executing lead generation pipelines, outreach email systems, and large-scale data scraping workflows (NoPayHomes).

I also bring applied technical capability in Python, data engineering principles, and AI-assisted automation to streamline repetitive processes, improve data integrity, and enhance operational efficiency. This allows me to bridge execution, analytics, and system design—transforming manual workflows into scalable processes.

My strength lies in identifying inefficiencies, engineering structured systems, and executing with precision under minimal supervision. I operate with an ownership mindset, consistently optimizing workflows to improve speed, accuracy, and business outcomes across compliance, operations, and digital growth functions.

Dedicated Operations and Risk Management professional with over 7 years of experience in E-commerce analysis and chargeback management. Expert in resolving payment disputes using Ethoca, Verifi (CDRN/RDR), and Kount and highly proficient in SQL for data-driven risk assessment. Proven track record in managing the full E-commerce lifecycle—including order management, inventory, billing, and customer service —while proactively mitigating fraud and supporting overall business goals.

Sample Excel Work using Slicer, Charts, Pivot, Power Query
Link: ----------------------f80ee03/IQBeOlbzuRftQpnwi70JOpimASQF2OJ0szIL1woZQz-b0bE

Dispute Process and Goal
Link: -----------

GitHub Portfolio
Link: ----------------------lesstre/data-automation-portfolio

Please don't hesitate to reach out! I'm more willing to help you out. Talk to you soon!

With over 12 years of experience in the banking industry, I understand the importance of accurate financial management, risk assessment, and cash flow optimization—all essential to a business’s success. Throughout my career, I have handled client services, loan processing, credit assessment, and financial reporting, giving me a deep understanding of financial systems and how they impact a business’s growth.
Now, as a trained virtual bookkeeper, I help business owners maintain organized financial records, accurate reconciliations, and clear financial reports so they can make informed decisions with confidence. By combining my banking expertise with modern bookkeeping tools and best practices, I ensure that businesses have a solid financial foundation, improved cash flow, and compliance with financial regulations.
Why work with me?

-12+ years in banking – deep financial expertise

-Reliable & detail-oriented – ensuring accuracy in every transaction

-Focused on your growth – helping you understand your numbers so you can make better business decisions.
If you need a bookkeeper who understands finance beyond the numbers and is committed to helping your business thrive, let’s connect!

Chargeback and dispute specialist with more than 10 years of experience in payment operations, e commerce support, and financial dispute resolution. I have worked with global companies including Global Payments, Chargeflow, and Finstro where I managed the full dispute lifecycle from investigation to representment submission.

My expertise includes chargeback analysis, fraud detection, dispute evidence preparation, and transaction investigation. I have handled disputes across major card networks including Visa, Mastercard, American Express, Discover, and JCB as well as payment platforms such as PayPal, Stripe, Airwallex, and Adyen. I also support merchants operating Shopify based stores by reviewing order flow, validating tracking data, analyzing customer communication, and preparing structured rebuttals to maximize dispute win rates.

In addition to dispute management, I have experience handling customer service cases related to order issues, refunds, delivery concerns, and billing inquiries. I work closely with operations, finance, and customer support teams to identify dispute trends, reduce fraud risk, and improve internal processes.

I am highly detail oriented, organized, and comfortable working with large data sets, documentation, and compliance requirements. My goal is to help businesses protect revenue, reduce chargebacks, and improve operational efficiency while maintaining a strong customer experience.

I am currently looking for a long term remote role where I can contribute my expertise in dispute management, payment operations, and e commerce support while helping companies grow and scale their operations.

Detail-oriented Virtual Assistant with experience in freight brokerage and truck dispatching. Skilled in posting and sourcing loads on load boards, communicating with carriers and brokers, negotiating rates, and tracking shipments to ensure timely delivery.

Experienced in supporting daily logistics operations including load coordination, shipment tracking, appointment scheduling, and documentation management. Familiar with load boards and Transportation Management Systems (TMS) to help keep freight operations organized and efficient.

Reliable, organized, and quick to learn, with a strong focus on clear communication, accuracy, and dependable support for freight brokers, dispatchers, and logistics teams. Detail-oriented and reliable Virtual Assistant with hands-on training in logistics and freight operations, including truck dispatching, air freight, and sea freight coordination. I am trained in supporting day-to-day logistics tasks such as shipment tracking, carrier communication, documentation, and operational support.

In addition to logistics, I bring solid professional experience in customer service and technical support, handling complex concerns with accuracy and empathy. I've also worked as a Chargeback and Investigation Analyst, where attention to detail, compliance, and problem-solving were critical.

I have experience supporting accounts payable and receivable, data entry, record keeping, and general administrative tasks, making me a well-rounded support professional for growing businesses.

While I continue to expand my logistics expertise, I am highly trainable, process-driven, and committed to following SOPs and delivering dependable support to logistics companies, freight forwarders, and operations teams.

I am Marjorie Garcia and I am currently looking for opportunities in project management and business analytics. I have 11 years of experience working in operations management, web development, disaster risk reduction, and geotechnical engineering.

Finance professional with five years of banking and consumer finance experience, specializing in credit report review, dispute resolution, and financial data accuracy. Formerly with Wells Fargo, where I reviewed account histories, verified documentation, and identified credit reporting discrepancies in line with internal policies.
Detail-oriented and process-driven, with skills directly applicable to loan processing support, including document verification, credit report review, and accuracy checking. Reliable, organized, and comfortable handling sensitive financial information in a fast-paced remote environment.

Effective communication
Thinking Skills

If you’re looking for someone who can consistently book qualified meetings, generate real opportunities, and close over the phone, you’re in the right place.

I specialize in helping B2B SaaS companies, real estate investment businesses, and travel subscription brands build predictable, scalable sales pipelines through strategic outreach and high-converting conversations.

I don’t just make calls. I control conversations, qualify prospects, and drive revenue.

What I Do Best

B2B SaaS Lead Generation & Demo Booking

Target decision-makers using LinkedIn, Apollo, and outbound lists
Qualify based on real buying intent
Book demos that actually show up and convert

Real Estate Investment Cold Calling (B2C & B2B)

Connect with motivated sellers, buyers, and investors
Build trust fast and handle objections smoothly
Set appointments that turn into deals

Travel Subscription & Activation Sales (Phone Closer Level)

Experience selling travel memberships and subscription offers
Handle hesitation, price concerns, and “think about it” objections
Create urgency and close deals during the call

Cold Calling That Converts

Confident, natural delivery (never scripted or robotic)
Strong objection handling and call control
Focused on outcomes, not just activity

Full Sales Cycle Mindset
I’m not just an appointment setter — I understand:

Buying signals
Timing and urgency
How to confidently move prospects to the next step or close
Tools & Platforms
HubSpot, Salesforce, GoHighLevel, Pipedrive
Apollo, LinkedIn Sales Navigator, ZoomInfo
CRM management and pipeline tracking
What You Can Expect

Consistent flow of qualified leads
Higher show-up rates and better conversations
Increased conversions from every call
A reliable, self-driven professional focused on revenue

If you need someone who can prospect, qualify, and close — especially over the phone — let’s connect and start building your pipeline.

Detail-oriented Surveillance and Compliance Support Specialist with experience in live monitoring, structured incident reporting, and medical license verification. Skilled in producing clear, time-stamped, objective reports and validating professional credentials through official registries such as NPI and state licensing boards.

Experienced in:
Multi-location CCTV monitoring
Behavioral observation and risk identification
Incident documentation and escalation
Medical license and credential verification
Regulatory documentation tracking
Secure record management

Recognized for neutral, fact-based reporting that protects organizational integrity while maintaining professionalism and discretion. Comfortable working independently in remote environments requiring high accountability and confidentiality.

I help organizations reduce risk, maintain compliance, and ensure documentation accuracy through disciplined monitoring and verification processes.

Fluent in english (C2-Mastery)
60wpm
Data Entry specialist
Microsoft Office
Proof reading

I've been in the Fintech industry for more than 10 years, from my customer service skills to my fraud skills, were honed thoroughly. I am detail oriented and data driven. I roll up my sleeves to make sure solutions are delivered with quality. I am a fast learner and can adopt easily to any fast phased environment. I am skilled in back office works, from MS apps to google apps, excel to canva. I have used variety of tools that helped me gain my expertise such as Jira, salesforce, CRM and many more. I work with passion and quality.

I can help clients to their designing tasks in a small amount of time, may it be social media posters, presentations, website design, brand logos and more. I also do photo editing and short video editing for attractive reels, product promotions and more.

Experienced Credit Repair Specialist and Bilingual Legal Assistant with over a year of proven expertise in consumer law, credit dispute resolution, and client management. Skilled in navigating complex credit reporting issues involving major bureaus such as Experian, Equifax, TransUnion, LexisNexis, and Innovis. Adept at filing and managing FCRA disputes, escalating cases through regulatory bodies like the FTC and CFPB, and handling identity theft claims.
Strong leader and team manager, coaching investigation teams on compliant and efficient dispute workflows while maintaining exceptional client communication. Proficient with industry-standard credit repair tools including DisputeFox, CFPB platforms, LetterStream, and dispute automation software. Bilingual in English and Arabic, offering broad client service capabilities.
Highly organized, detail-oriented, and proactive, with experience supporting social media marketing efforts and contributing to business growth strategies. Passionate about helping clients improve their financial health and committed to delivering fast, legally compliant credit repair solutions.

I have strong skills in communication, customer service, and attention to detail. From my previous experience, I’ve developed the ability to analyze information carefully, especially when handling documents and evaluating applications. I am also comfortable using computers and different systems, which helps me work efficiently and accurately.



As a worker, I want to be known as someone who is reliable, organized, and willing to learn. I take responsibility for my tasks and make sure they are completed on time and with quality. I also value teamwork, but I can work independently when needed. I aim to continuously improve my skills and contribute positively to the company’s goals.

With over 9 years of experience spanning BPO, Recruitment, Banking & Finance, Retail, Online Gaming, and Hotel Software, I am a results-driven Account Manager adept at building strong client relationships and delivering tailored solutions.

My expertise lies in understanding client needs, managing cross-functional teams, and driving revenue growth through strategic account management. I have a proven track record of increasing client retention and satisfaction across various sectors.

Let's connect if you're seeking a dedicated professional to drive client success and business growth.

Credit Repair Specialist/Dispute Processor/ Credit Boost/ Business Credit / Funding /
Operation Manager

CRM:
Credit Repair Cloud, Dispute Fox, Client Dispute Manager, Dispute Hero, Dispute Bee, Dispute Panda, etc.

Review and Analyze Credit reports: IdentityIQ, Smart Credit, CreditHeroScore, Experian Report, TransUnion Report, Equifax Report, etc.
Create letters based on negative items (Collections, Chargeoffs, Bankruptcy, Late payments, Repossessions, Foreclosures, Child Support, Student Loans, Hard Inquiries).

Credit Sweep, Consumer Law/FCRA Law, Metro2Compliance, Online Dispute, FTC, CFPB, BBB, Attorney General.

LetterStream, Humblefax, Postalocity, Postal Method, Experian upload.

Freeze Secondary Bureaus like LexisNexis/SageStream, Innovis, CoreLogic, ARS, etc.

Manage clients and update monthly Google Docs, spreadsheet, Asana, Clickup, Airtable, -----------, Salesforce, and Hubspot

Credit Officer / Loan Processor and Underwriter:
Verification of documents and Financials
Loan assessment and evaluation
Business Funding, Business Credit and Line of Credit

Website Builder
Google Integrations and Automations

Versatile professional with extensive experience as an Operations Manager, Team Leader, and Sales Manager, complemented by expertise in credit risk assessment. Skilled in evaluating financial data, conducting thorough risk analyses, and leading high-performing teams to achieve business objectives. Proficient in optimizing workflows, driving sales growth, and developing strategies to minimize credit exposure while maintaining regulatory compliance. A results-driven leader passionate about streamlining processes and delivering data-backed insights to support organizational success

Experienced and detail-oriented professional with a strong background in customer support, chat moderation, KYC (Know Your Customer), and anti-fraud analysis. With a proven track record of delivering exceptional service, I excel at maintaining customer satisfaction, ensuring platform integrity, and mitigating risk through compliance and fraud detection. My diverse skill set includes real-time chat engagement, user behavior monitoring, identity verification, and in-depth investigation of suspicious activities. Adaptable, analytical, and customer-focused, I bring a unique blend of frontline support and risk management expertise to every role.

I help businesses prevent fraud, verify customers, and reduce risk through accurate KYC/AML review, data validation, and real estate due diligence.

I have over 7 years of experience in AML compliance, fraud investigation, and risk analysis. I previously worked with Capital One, where I handled cases involving unauthorized transactions, account takeovers, and identity theft. I conducted AML reviews, analyzed transaction patterns and account behavior, and prepared detailed case documentation to support compliance and risk mitigation.

I specialize in KYC verification, customer due diligence (CDD/EDD), and identifying red flags through transaction monitoring and data analysis. I am experienced in handling sensitive information with accuracy, confidentiality, and strict adherence to compliance procedures.

In addition, I have experience as an Acquisition Specialist at BluBuy Houses, where I sourced and evaluated real estate opportunities, performed due diligence, verified property records, and worked with large datasets from US county systems. This strengthened my ability to validate data, identify inconsistencies, and support business decisions.

I also previously worked with AT&T as a Sales and Escalations Specialist, managing complex customer concerns and high-value accounts. This helped me build strong communication, problem-solving, and customer handling skills.

Beyond my corporate experience, I have supported real estate initiatives in a non-profit setting and manage my own social media page, where I create content, maintain consistency, and engage with an audience. This adds to my ability to communicate clearly and present information effectively.

I am reliable, detail-oriented, and able to work independently while following structured processes. I focus on delivering accurate, consistent, and high-quality work to help businesses operate efficiently and securely.

I’m looking to support businesses in KYC verification, AML compliance, fraud detection, risk management, data validation, real estate research and due diligence, acquisition support, and social media management.

I am an efficient and detail oriented Risk & Fraud Analyst with a solid background in managing high risk accounts, identifying and mitigating financial discrepancies, and ensuring compliance within fast paced environments. With a proven track record in safeguarding company assets and streamlining operations, I specialize in real-time settlement checks, fraud prevention, and financial oversight.

Additionally, I bring experience as a Virtual Assistant, where I have managed guest registrations, reservations, and day to day operations for Airbnb rentals. I excel in coordinating across departments to address account restrictions, funds adjustments, and pricing verification, while ensuring a seamless experience for guests.

My ability to handle multiple responsibilities, document errors, and manage complex administrative tasks has allowed me to consistently meet deadlines and contribute to overall operational efficiency. Whether handling fraud detection or coordinating logistics for vacation rentals, I approach every task with precision and dedication to delivering top tier results.

I am a graduate of BS in Accountancy and have been in the field of accounting for more than 15 years. I am currently working as a Credit Lead and have been in Credit Management for more than 10 years. I do credit risk assessments, reviewing financials, approving credit limit requests, approving blocked orders, coordinating with sales and other stakeholders and generating monthly reports.

HIRE ME!!
10 years in the Credit Repair Industry.
Rest assured, I can help you in effectively managing your business.

EXPERTISE:
A. Dispute Method
*(Factual, FTC, Metro 2 Compliance, CFPB and BBB Filing)

B. Full understanding about U.S code law
*(FCRA, FDCPA, HIPPA, CFPB, BBB, 609, Sec 15 USC, 1666B)

C. Expertise in the Credit Repair software
*Client Dispute Manager (CDM)
*Credit Repair Cloud (CRC)
*Dispute Fox
*White Label
*Credit Fixerr
*Prodigy (Metro 2 compliance)
*Dispute Panda (Metro 2 compliance) *Ready to go letters (Metro 2 compliance)
* CRM: MyCase, Zoho, GHL
*Phone System: Ring Central, Grasshopper, *JustCall
*-----------

D. Expertise with credit monitoring services
*(IdentityIQ, Smart Credit,MyScoreIQ, MyFreeScoreNow, Credit Hero Score, Credit Karma, Annual Credit Report, (Experian, Equifax, Transunion)

E. Knowledgeable in Funding
*Personal funding
*Business credit
*Business funding

F. Legal Lawsuit filing
*e(8) violation (FDCPA)
*c(c) violation (FDCPA)
* FCRA violation
*Debt Defense
* Draft summons
* Draft Complaint
* Draft Civil Cover Sheet

G. Team Management
I managed and oversee the entire operation progress.
* Company SOP
* Dispute Team
* Processing Team
* Customer Support
* Escalation Team
* Consultation Team
* Build Business Structure

Position held: Operations Manager, Exevutive Manager, Team manager, Team supervisor, Financial consultant, Credit consultant, Sales Consultant, Dispute processor, Client assistant, Admin VA, Executive Assistant, Personal Assistant, Client EA, Data Processor, Admin Manager.

Hi! I’m an enthusiastic and highly motivated individual looking to start my career as a Virtual Administrative Assistant.
While I may be new to online freelancing, I bring strong organizational skills, attention to detail, and a willingness to learn. I’m committed to helping business owners stay organized, save time, and keep their operations running smoothly.
I’m confident in handling tasks such as:
- Data entry and file management
- Internet research
- Email sorting and inbox management
- Scheduling appointments and calendar updates
- Creating and organizing spreadsheets and documents
Tools I’m using: Google Workspace (Docs, Sheets, Drive), Microsoft Office, Zoom
Tools I'm willing to learn: Trello, Canva and other needed tools.
I am a fast learner, reliable, and open to training. I take pride in being honest, hardworking, and respectful of deadlines. I’m looking for a long-term opportunity where I can grow my skills and contribute to a supportive team.
Thank you for considering my profile, I’d love the chance to prove myself and grow with your business!

I'm an insurance account representative with hands-on experience both in Commercial lines and Personal lines. I work with COI, New Policy , Renewal Policy, endorsement in a different policy like General liability , Umbrella and Auto. Using AMS 360 and Outlook.

Experienced professional with a diverse background in real estate, risk operations, sales, customer service, and technical support. Adept at analyzing risks, handling financial transactions, and ensuring compliance in high-stakes environments. Proven ability to build strong client relationships, drive sales, and deliver top-notch customer experiences. Skilled in problem-solving, communication, and adaptability, with a keen eye for identifying opportunities and mitigating risks.

Open to opportunities that leverage my expertise in risk analysis, sales strategy, and customer engagement to drive business success.

Logistics/Dispatch Virtual Assistant: Successfully managed logistics operations in partnership with Amazon for 1 year, overseeing day-to-day processes, team performance, and ensuring efficiency in delivery systems.Virtual Assistant & Client

Data Onboarding Specialist: Provided freelance support to an Accounting Tech start-up company, specializing in client onboarding, data management, and streamlining administrative processes.

Risk and Controls Manager at JP Morgan Chase: Held a 5-year tenure managing risk and controls, enhancing operational resilience, and ensuring compliance with regulatory standards in a fast-paced banking environment.

Hi! I’m Princess Villote, a dedicated Customer Support and Fraud Monitoring Specialist with over 3 years of experience in the iGaming industry. I specialize in delivering seamless customer experiences while ensuring platform security, compliance, and operational efficiency.

I have a strong background in handling player inquiries, resolving account-related concerns, and proactively identifying suspicious activities to prevent fraud. My goal is to create a safe, reliable, and user-friendly environment where both customers and businesses can thrive.

Beyond customer support, I bring solid experience in KYC verification, transaction monitoring, and compliance processes. I am detail-oriented and highly organized, ensuring accurate documentation for audits and reporting while maintaining efficiency in daily operations.

I am passionate about problem-solving, improving workflows, and supporting business growth by keeping operations smooth and secure. I take pride in being proactive, dependable, and committed to delivering high-quality results.

Core Skills & Expertise:
• Customer Support & Player Assistance
• Fraud Detection & Risk Monitoring
• KYC Verification & Compliance
• Transaction Monitoring & Investigation
• CRM & Ticketing Systems (including GoHighLevel)
• Data Management & Reporting
• Process Improvement & Workflow Optimization

I’m always open to new opportunities where I can contribute my skills, grow professionally, and help businesses maintain secure and efficient operations.

Versatile and detail-oriented professional with extensive experience in online gaming, surveillance operations, customer service, and team leadership. Proven ability to manage teams, ensure compliance with gaming regulations, and maintain operational integrity in high-pressure environments. Skilled in customer
support, problem-solving, and delivering efficient service while maintaining high performance standards.

About Me & Proven Result
-----------

This is Rose, an experienced Dispute Manager and Credit Repair Processor with over 7 years of specialized expertise in freeze strategies, FTC, CFPB, BBB, ATG, and advanced dispute workflows.

I execute a hybrid, compliance-driven dispute methodology that integrates factual disputes, Metro 2 compliance, and consumer law–based strategies. I have in-depth working knowledge of FCRA, FDCPA, CROA, FACTA, and applicable state credit repair laws. I operate using a proprietary, results-tested SOP designed for high-level dispute execution—not entry-level or template-based methods. This strategic approach has consistently produced results, even during CFPB and FTC operational shutdowns, demonstrating both adaptability and deep regulatory expertise. I bring a system-level, end-to-end understanding of the credit dispute ecosystem.


I have extensive hands-on experience across multiple credit repair CRMs, including CRC, DisputeFox, Dispute Manager, and Dispute Bee. From an operational efficiency and scalability standpoint, I strongly recommend DisputeFox for its advanced automation, flexibility, and ability to support complex, high-level dispute strategies—capabilities many other CRMs currently lack.
can seamlessly integrate into existing workflows or optimize dispute operations for improved performance and results.


Freezing all Sub/Secondary bureau
•Proven result BANKURPTCY DELETION
•Filing FTC
•Filing CFPB
•Filing BBB
•Filing ATG
Crm/ Tools that I've used CREDIT REPAIR CRM's
•Credit repair cloud
•Credit dispute manager
•Credit dispute cloud
•Ready to go letters
•Dispute Fox
•Dispute Panda
•Letterstream
•Lob
•humblefax
•Postalmethod
•Ringcentral
Crm/Dialer/Communication for client
•Gohighlevel•Slacks•Asana•Dropbox•keap

I offer a range of specialized services designed to enhance your business operations and maximize your revenue:

Credit Repair Expertise:
* Filing disputes and managing client inquiries.
* Making calls on your behalf (Bureaus and Creditors)
* Filing complaints to CFPB, BBB, and FTC to improve client dispute outcomes.

Data Entry, Customer Support, & Virtual Assistance:
* Efficient data management to streamline processes
* Professional email management to ensure timely communication
* Administrative support to help grow your business

Let me help you simplify your workload and grow your business precisely and creatively.

Results-driven Mortgage and Finance Operations Professional with 13+ years of experience in credit evaluation, loan processing support, mortgage-related documentation, client account management, and branch operations, combined with 3 years of remote administrative and financial support experience. Demonstrated expertise in reviewing and validating financial documents, coordinating transaction workflows, supporting loan-related processes, maintaining CRM accuracy, and preparing executive-level reports for data-driven decision-making. Recognized for delivering organized, compliance-focused support in high-volume financial environments while maintaining strong client relationships, operational efficiency, and portfolio performance. Seeking to contribute to US or Australian mortgage, lending, broker support, or finance operations teams in a remote capacity.

A Certified Public Accountant looking to join a team bringing 9 years of professional experience in internal audit, credit underwriting, accounting, and compliance. Brings solid analytical skills and the discipline required to handle complex data. Ready to take on new roles, collaborate with teams, and uphold professional standards.

Results-driven remote professional with 3+ years of experience in user verification, fraud detection, and community moderation. Proven ability to maintain data accuracy, enforce compliance policies, and identify suspicious activities across digital platforms. Strong background in data validation, online research, and quality assurance. Highly organized, detail-oriented, and capable of working independently in fast-paced remote environments.

With 4 years of experience in customer service within a fast-paced BPO setting, I have developed strong skills in handling both technical and sales accounts while consistently maintaining a customer-first mindset.

I also bring 4 years of expertise as a Risk Analyst, specializing in fraud investigation and leveraging a sharp attention to detail to ensure accuracy and integrity in every case.

Conducts in-depth analysis of financial statements for both private and public companies, with a specialized focus on UK real estate financing sector, to generate borrower credit ratings and assess overall creditworthiness.

Conducts detailed D&O risk analysis to support global Financial Lines underwriters for decision making: - Company operations (strategies including ESG efforts, market and industry trends and challenges, concentration of risks in terms of customers and suppliers, and recent and upcoming regulations that may significantly impact the business)- Financial statements to assess profitability, liquidity, and solvency.- Stock trends and performance benchmarking against market index and peers with an in depth discussion regarding notable stock price movements and significant trading volume.- Involvement in legal actions or regulatory proceedings that may result to claims.- Corporate governance that covers Board and Management profiles and recent appointments and resignation or retirement.

Provides up to date prices of portfolios for hedge funds - generates reports?and submit it to the fund accounting team for further analysis.

Tracks and analyzes daily M&A transactions to verify data accuracy in the M&A database based on League Table criteria and performs daily critical analysis of M&A transactions, ensuring accuracy and timeliness.

I help credit repair companies and consumers challenge inaccurate, outdated, and unverifiable negative items through factual disputing, Metro 2 compliance reviews, direct-to-furnisher investigations, and CFPB complaint escalations. With 5+ years of hands-on experience, I have handled collections, charge-offs, repossessions, foreclosures, student loans, medical accounts, and inquiry disputes using Credit Repair Cloud, DisputeFox, DisputeBee, and E-Oscar workflows, as well as complaint-based escalation strategies under the FCRA and FDCPA. I also manage client onboarding, credit report analysis, drafting reasons and instructions, goodwill letters, identity theft support workflows, and case management, with a strong focus on compliance, accuracy, and results. I have successfully processed and managed hundreds of credit dispute cases with a strong focus on accuracy, compliance, and fast turnaround. If you need someone who can handle both dispute strategy and back-end processing with speed, accuracy, and professionalism, I am ready to support your team.

Dedicated with 3 years of experience helping clients improve their credit profiles through expert disputing and consumer law strategies. Skilled in credit sweeps, factual disputing, Metro 2 compliance, and filing complaints with the CFPB and FTC.
Proficient in handling security freezes across major and secondary bureaus, including LexisNexis, Sagestream, and more.
Experienced in onboarding clients, managing disputes, and using top industry software like DisputeFox to streamline processes. Passionate about delivering real results and helping clients achieve higher credit scores efficiently.

Results-driven Risk, Fraud, and Payments Specialist with extensive experience in financial operations, account security, and transaction monitoring. Skilled in conducting KYC verification, analyzing suspicious activities, and implementing fraud prevention strategies to safeguard both customers and business assets.

Proven ability to coordinate with payment institutions, handle deposit and withdrawal processes, and ensure compliance with regulatory standards. Adept at identifying patterns, mitigating risks, and improving operational efficiency through data-driven decision-making.

Detail-oriented and highly analytical, with a strong commitment to maintaining integrity, accuracy, and quality in all aspects of work. A collaborative professional who thrives in fast-paced environments and continuously seeks to enhance processes and deliver value to the organization.

I am a Data Analyst with 1 year work experience in the banking industry. I oversee the bank’s performance through creating and managing Tableau dashboards.

Detail-oriented and dependable professional with experience in administrative support, data encoding, document management, and client coordination. Skilled in handling emails, calendars, and records while ensuring accuracy, confidentiality, and timely completion of tasks. Proficient in preparing and organizing documents, maintaining databases, conducting research, and managing digital files. Experienced in using Microsoft Office, Google Workspace, SAP, and Canva to support daily operations. Known for strong communication, organization, and time-management abilities developed through both internship and leadership roles. Committed to providing efficient, reliable support and contributing to smooth and well-organized workflows in any administrative or virtual assistant setting.

Data Entry and Virtual Assistant
- Knowledgeable in Microsoft Office (Word, Excel, Ppt)/ Google sheets
-Canva
-Basic knowledge on spreadsheet formula and functions.

I am a dedicated professional transitioning into the Virtual Assistant industry, bringing solid experience in safety management, environmental compliance, fleet coordination, facility oversight, and administrative support. While I am new to the Virtual Assistant role, I have years of hands-on experience managing operations, documentation, reporting, and regulatory compliance in fast-paced work environments.

My background has trained me to be detail-oriented, organized, proactive, and results-driven. I am experienced in preparing reports, maintaining records, coordinating teams, managing schedules, and ensuring operational efficiency. These skills allow me to provide structured and reliable virtual support to business owners and managers.

I am committed to continuous learning and delivering high-quality service. I adapt quickly to systems, follow instructions accurately, and take initiative to solve problems before they escalate. My goal is to help businesses stay organized, compliant, and efficient while freeing up valuable time for leadership to focus on growth.

If you’re looking for a responsible, hardworking, and highly trainable Virtual Assistant, I am ready to contribute and grow with your business.

I am a versatile professional with a decade of experience spanning Fraud Analysis, Customer Escalations, and Administrative Support in high-pressure international environments.My background is built on a "Jack of all trades" philosophy, meaning I am as comfortable investigating complex financial settlement issues as I am managing executive calendars or assisting sales teams with quotations.
+4

In my recent roles at Western Union and VXI, I have specialized in resolving the toughest customer cases, managing direct-to-bank transaction concerns, and ensuring 100% compliance with risk protocols.I bring a global perspective from my years working in Dubai, which has honed my ability to collaborate with multicultural teams and Regional Operation Managers (ROM) to keep business running smoothly.
+4

Whether you need a detail-oriented analyst to protect your bottom line or a proactive assistant to streamline your operations, I offer a blend of technical proficiency in CRM, ticketing platforms, and MS Office with a tireless commitment to accuracy

Skilled and knowledgeable Credit Repair Specialist with expertise in the credit sweep process with 10 years of experience, specializing in fast-track credit restoration through advanced dispute techniques and regulatory compliance. Proficient in analyzing credit reports for inaccuracies and leveraging consumer protection laws to challenge and remove unverifiable, outdated, or inaccurate information from all three major credit bureaus. Experienced in managing high volumes of client accounts, educating clients on credit building strategies, and maintaining strict confidentiality. Known for delivering measurable improvements in client credit scores while upholding ethical and legal standards throughout the process.

A fourth year BS acccounting information system student waiting for graduation.

I help individuals and businesses improve their credit profiles by identifying and disputing inaccurate, outdated, or unverifiable items on credit reports. With hands-on experience using CreditScoreCloud and industry-standard tools, I provide structured and compliant credit dispute support.

How I can help you:

Review and analyze credit reports to identify negative or inaccurate items
Prepare and submit credit disputes in compliance with FCRA and consumer protection laws
File and manage disputes with credit bureaus, creditors, FTC, and CFPB
Track dispute progress and maintain proper documentation
Support credit profile improvement through accurate reporting practices
I focus on accuracy, compliance, and clear communication to help clients move toward better credit standing.

Risk Management Specialist with 6+ years of experience in fraud detection, chargeback management, dispute resolution, KYC (Know Your Customer), and AML (Anti-Money Laundering) compliance. Proven track record in identifying fraud patterns, mitigating financial risk, and ensuring regulatory compliance across high-volume transaction environments.

Experienced in end-to-end chargeback lifecycle management, including representment, reason code analysis (fraud, non-receipt, processing errors), and compelling evidence preparation. Skilled in transaction monitoring, risk assessment, fraud investigation, and account review to detect suspicious activity and prevent losses.

Strong background in KYC verification, customer due diligence (CDD), enhanced due diligence (EDD), sanctions screening, and AML monitoring, ensuring adherence to compliance standards and internal policies.

Promoted to Team Leader and Quality Assurance (QA) roles, with hands-on experience in team management, performance evaluation, audit processes, and quality control. Adept at coaching teams, improving KPIs, and maintaining high accuracy and compliance rates.

Proficient in:

Fraud Analysis & Fraud Pattern Recognition
Chargeback & Dispute Management (Visa / Mastercard reason codes)
KYC / AML Compliance, CDD & EDD
Transaction Monitoring & Risk Assessment
Quality Assurance (QA) & Audit
Team Leadership & Performance Coaching
Data Analysis & Decision-Making

Detail-oriented, analytical, and results-driven professional committed to risk mitigation, fraud prevention, and operational excellence. Seeking opportunities in risk management, fraud analysis, compliance, or payments operations where I can add value and drive business protection.

I have strong experience in credit analysis, working independently or as part of a team to assess financial data and make informed recommendations. I'm skilled at building positive client relationships and ensuring clear communication. Additionally, I have expertise in appointment setting, managing seamless scheduling, and email marketing, creating targeted campaigns to drive customer engagement and conversions. I also excel in data entry, accurately organizing and managing information to support efficient business operations.
Looking for Precisely Human-Labeled Data? I'm a remote warrior with a "Go extra mile attitude! I will provide Professional Data Annotations for Machine Learning. I will ensure that you succeed. Contact me for value-driven collaborations and be one of my happy clients!

Quality Assurance Engineer with experience in production quality control and inspection. Skilled in identifying defects, performing root cause analysis, and implementing corrective and preventive actions. Knowledgeable in material control, process monitoring, and maintaining product quality standards. Focused on ensuring consistent quality and continuous improvement in manufacturing processes.

I am a Virtual Assistant whose expertise are Customer Service, Lead Generation, Credit Analysis and Research. I can work with these following tools effectively : Sales Navigator, Expandi, Instantly, Quickmail, Google Sheets, Innovis and Lexis Nexis. I treat a certain job with outmost sincerity and not just for the sake of doing, I do it with dedication and passion.

I am an experienced Credit Repair Disputer specializing in aggressive deletion tactics and fast 3-bureau sweeps (7–14 days). Skilled in using 605B/605C, trafficking affidavits, data breach methods, OCC,BBB, ChexSystems , Early Warning system and CFPB/FTC filings I deliver 75–90% success rates in removing negative items.
Proficient with DisputeFox, Credit Repair Cloud, and IdentityIQ, I handle disputes across TransUnion, Experian, and Equifax while tracking results and meeting deletion targets quickly. Fluent in English and fully dedicated, I focus on achieving fast, reliable credit repair outcomes for clients.

I am an experienced Credit Repair Specialist with nearly three years of dedicated experience helping individuals improve their credit profiles and achieve their financial goals. Throughout my career, I have developed a strong understanding of credit reporting laws, dispute processes, and effective strategies for addressing inaccuracies, negative items, and compliance issues. I am committed to providing ethical, detail-oriented, and results-driven services to ensure my clients gain financial confidence and long-term credit stability. My approach combines professionalism, clear communication, and a thorough analysis of each client’s unique financial situation.

As a dedicated and capable aspiring Virtual Assistant, I am committed to supporting business owners with their virtual needs, allowing them to focus on their personal and professional priorities. My goal is to ease the workload of my clients by providing reliable assistance in various aspects of business operations, contributing to overall efficiency and success. I possess strong communication and organizational skills and am available to work a minimum of 40 hours per week, with flexibility to extend as needed.

I am a Risk Analyst Quality Assurance Officer in Citi.

good in analyzing

A knowledgeable and detail-oriented analyst, who has more than 7 years of risk analysis, specializes in customer profiling, odds compiling of major global sporting events, and handling general virtual assistance and customer success.

Hi, I’m a Chargeback & Disputes Specialist with 6+ years of experience handling disputes from both issuer and acquirer sides.

I’ve worked directly with Visa, Mastercard, and American Express systems, handling the full chargeback lifecycle — from initial review to representment and pre-arbitration.

Here’s how I can help your business:

• Handle chargebacks end-to-end (PayPal, Stripe, Shopify, banks)
• Build strong evidence to improve win rates
• Identify fraud vs legitimate disputes
• Reduce chargeback ratios and prevent future disputes
• Manage high-volume queues with accuracy and fast turnaround

Most freelancers only know basic PayPal disputes. I bring real experience working with card network systems, which means better dispute handling and higher recovery chances.

I’m reliable, detail-oriented, and can work independently with minimal supervision.

If you need someone who understands chargebacks at a deeper level and can protect your revenue, I’m ready to help.

Detail-oriented Finance graduate with a strong foundation in financial analysis, accounting, and data management. Experienced in handling financial data, preparing reports, and using tools such as Excel and Google Sheets. Highly organized, analytical, and adaptable, with a strong commitment to accuracy and continuous learning.

Fraud Analyst at JPMC-----------. Product Support at Convergys for satellite radios (SiriusXM) for five years.

I am an Information Technology graduate with experience in leadership, credit analysis, and operations management. I have strong skills in team supervision, customer service, financial assessment, and problem-solving. I am proficient in MS Office and online tools, and I consistently meet performance targets.

I want to be known as a reliable, goal-oriented, and results-driven professional who values integrity, teamwork, and delivering quality work.

Customer Support & Virtual Assistant | E-commerce Support Manager | Email Support | Shopify | Dropshipping | Outreach | Administrative Support

Results-driven Customer Service and E-commerce Operations professional with 8+ years of experience in customer support, administrative coordination, outreach, and online business management across both private and government sectors. Proven ability to manage and assist 15 e-commerce shops, and handle disputes, escalations, fraud risk assessments, and fulfillment operations. Experienced in KYC verification, e-payment support, and government account services, ensuring accuracy, compliance, and customer satisfaction. Skilled in multi-channel communication (email and chat), CRM tools, Salesforce, documentation, and process improvement. Recognized for delivering high-quality service, resolving issues efficiently, and supporting business growth through operational excellence.

Tools & Platforms
Shopify | Gorgias | Zendesk | Google Workspace | Slack | CRMs | ChatGPT | ----------- | WhatsApp | ----------- | Canva | Reamaze

How Can I Help Your Business
• Respond quickly and professionally to customer inquiries via email/chat
• Manage Shopify workflows: orders, refunds, returns, and tracking
• Resolve disputes and chargebacks with accuracy and empathy
• Coordinate with suppliers and logistics for timely deliveries
• Maintain detailed records and prepare reports to support business decisions
• Provide VA support, including scheduling, data entry, and admin tasks
• Create basic visuals and content using Canva to support branding and communication
• Apply leadership experience to train and support customer service teams

I am proactive, detail-oriented, and committed to helping businesses grow by combining customer service excellence, e-commerce support, and reliable virtual assistance.

I am an experienced analyst in investigating fraud on bank accounts, email management and expert on customer service. Whether you're trying to lessen your workloads and need someone to do the analysis, managing your email and getting in touch with your customer. I can help

Detailed-oriented Accounting Specialist with a years of effectively maintaining accurate information for a large-scale manufacturing company. History working as part of the Credit Risk & Management team to ensure timely and effective controls are in place to mitigate risk involved that are imperative to developing trusting relationships with customers.

Hi there

I am a graduate of business administration major in financial management
my previous role is a cridet investigator for more than 6 years at bmi finance corp

skills

Attention to detail
Data driven
Ms word
Ms excel

im looking to upskill my carreer into credit analysis and loan underwriting

I am seeking a good opportunity using my
qualifications, skills, and background in
the job to gain your maximum
satisfaction.

Results-driven banking professional with extensive experience in financial risk management, fraud detection, prevention and investigation, Know-Your-Customer/ Anti- Money Laundering (KYC/AML) compliance, supported by the ACAMS-KYC Associate Certification. Proven expertise in customer service operations, mortgage loan processing, post-underwriting review, investment banking support, and regulatory compliance and controls. A recognized leader with over 10 years of experience in people management, team development, and performance management.

7 years experience in Treasury, Finance and Accounting in Multinational Company

I am a highly experienced Customer Support and Fraud & Disputes Specialist with 9 years of professional experience, including 4 years in customer support and 5 years in disputes, fraud, and risk analysis. I currently work as a Team Lead Supervisor in a Disputes Risk Program, where I handle complex fraud and non-fraud transaction claims while ensuring accuracy, compliance, and high-quality decision-making.
My background allows me to effectively balance customer advocacy and risk protection, making informed decisions that align with company policies and regulatory standards. I am detail-oriented, analytical, and skilled in managing sensitive cases with professionalism and confidentiality.
I thrive in fast-paced environments and am committed to delivering reliable, high-quality results that help businesses reduce risk and maintain customer trust.

Core Services I Offer

Fraud & non-fraud dispute resolution
Chargeback and claims investigation
Risk analysis and transaction review
Customer support (phone, email, chat)
Account and billing support
Case documentation and compliance review
Quality assurance and decision validation
Team support and process improvement

Professional Experience Highlights

5 years of experience handling fraud and disputes in a risk-focused environment
Currently leading and supporting a disputes risk team
Strong accuracy and compliance record in claim decision-making
Proven ability to manage high-volume cases without sacrificing quality
Excellent communication and problem-solving skills

Skills

Customer Support | Fraud & Disputes Management | Risk Analysis | Chargebacks | Compliance | CRM Tools | Case Documentation | Quality Assurance | Team Leadership | Decision Making

Why Clients Hire Me

? 9+ years of combined support and risk experience
? Strong attention to detail and accuracy
? Professional and confidential handling of sensitive data
? Dependable, organized, and deadline-driven
? Experience in leadership and quality standards

I worked as a Risk Analyst in a financial account for three years, where I handled unauthorized claims, error allegations, and cardholder disputes. I reviewed transaction histories, processed chargebacks through Visa, Mastercard, and STAR, and ensured all cases complied with Reg E and Reg Z guidelines. This experience sharpened my analytical thinking, attention to detail, and decision-making under pressure.

I also have experience in cold calling and appointment setting, where I was responsible for reaching out to prospects, introducing products and services, qualifying leads, and scheduling appointments for the sales team. This required strong communication skills, persistence, and the ability to handle objections professionally.

I am fluent in both verbal and written communication and have six years of experience in the BPO industry, where I held various roles including sales, retention, customer care representative, financial analyst, and team leader. These roles helped me strengthen my skills in upselling, active listening, comprehension, typing, and leadership.

Throughout my career, I have proven to be a fast learner, capable of multitasking, and always open to training and growth. I pride myself on my strong work ethic, integrity, and trustworthiness, which I bring to every project I take on.

I am a flexible and hardworking individual with experience in customer service, technical support, and risk management. I’m currently supporting risk assessment tasks at Pag-IBIG Fund and have handled different roles that involved helping customers, solving problems, and organizing data. I’m open to learning new skills, willing to take on different responsibilities, and always do my best to support the team and the company’s goals.

Experienced dispute and fraud analyst with 3+ years handling chargebacks, transaction disputes, and fraud investigations in banking, fintech, and e-commerce. Skilled in chargeback representment, dispute data analysis, refund validation, and fraud review using platforms like Stripe, Justt, Salesforce, Adyen, and Forter. Strong background in Regulation E disputes, risk coordination, and high-volume case handling with a focus on accuracy, compliance, and win-rate improvement.

Business Analyst with 6 years of experience in financial services, credit risk, and decision management. Proven
success in leading cross-functional teams, gathering and translating requirements, and delivering innovative
solutions to banking clients. Skilled in process automation, API documentation, and stakeholder communication.

I will do your credit repair fast and with aggressive methods. I have letters you can use to restrict companies that sell your information to Experian, TransUnion and Equifax. The company that I send letters to is the top 3 and I give you 3 more for a total of 6 that Credit Repair places use prior to fighting the accounts on your credit reports. I use different methods (Factual, IDT theft and Factual- IDT theft combined )
• Collection, Chargeoff, Late Payment, Repossession, Bankruptcy, Inquiry and derogatory accounts Removing
• Manually Credit Report Analyzing and Letter Making
• Credit Repair Cloud (CRC) & Dispute Fox
• Customer Service, Onboarding Client and Database Managing Specialist
• FTC (Federal Trade Commission) Report, CFPB (Consumer Financial Protection Bureau ) Complaint Filing.
• Personal Information Freeze or Blocking (Lexis Nexis, Sage Stream, Innovis)
• Letter Stream or Hello Fax Operating
As your credit repair specialist, I will work closely with you to develop a customized plan that addresses your specific financial situation and goals. Whether you need to repair your credit to qualify for a mortgage or simply want to improve your overall credit profile, I am here to help.
Consider me as a part of your team, not just an ordinary supplier who is here today and gone tomorrow. Looking forward to working with you.
Regards,
----------- ----------- -----------

Experienced IT Security and Risk Officer with a strong background in the cybersecurity industry since the beginning of my career. Proven expertise in developing and implementing robust security, policies, conducting comprehensive vulnerability assessments (automation) and penetration testing (manual), providing strategic recommendations to mitigate risks. Skilled in managing incident response and risk mitigation activities, overseeing access controls and data protection measures, and proactively strengthening the organization?s overall security posture.

With a diverse background in risk management, customer service, and language education, I bring a versatile skill set to any professional environment.
- As a Risk Operations Analyst, I identify and mitigate potential risks to ensure operational efficiency.
- My extensive experience as a Customer Service Representative has honed my communication and problem-solving abilities, allowing me to provide exceptional support and build strong customer relationships.
- Additionally, as an ESL Tutor, I specialize in helping students improve their English language skills, fostering confidence and fluency through personalized lessons. This blend of analytical, interpersonal, and teaching expertise allows me to adapt to various challenges and deliver impactful results.

Hi! I'm Fhebbie Dianne Ortega with 12 years of working experience in various field. A dedicated, caring, customer focused profession with great communication skills, problem-solving abilities, multitasker, and a person who can work under pressure. I have 3 years experience in Online Casino as a dealer which I know how to deal Bacarrat, Sicbo, Dragon Tiger and Roullete. I was also an Online English Tutor to Chinese students for 3 years where I handled both young and adult. And my previous job title was as an Operation Support (Sports trader and Risk Analyst).

I am a highly skilled Credit Repair Specialist with a strong emphasis on customer service. I excel at reviewing credit reports, identifying discrepancies, and developing personalized dispute strategies to improve clients' credit scores. With a keen attention to detail, I create precise and effective dispute letters while maintaining clear and professional communication with clients. My goal is to provide exceptional support and deliver results that help clients achieve their financial goals.

Hi I am -----------, working with a Bank's back end operation and for several years requiring great attention to detail and keen observational skill to avoid any money laundering activities to push through. Have knowledge on operational improvement and how to increases efficiency on different business lines ranging from Climbing gym to Bank Investigations department. With previous work with customer communications as part of the front line team that ensures the customer will have a great experience.

Experienced fraud and risk investigator with a strong background in sales support and customer service. Skilled in compliance, risk analysis, and fraud detection. Open to new opportunities to contribute and grow.

I am a freelance photographer, my specialty is taking portrait shots outdoor. I am currently employed in a BPO Company here in the Philippines as a Team Leader but I'm looking forward to pursue my goal as a professional photographer so I'm starting it now. I really love taking pictures and know how to use Lightroom.

I would do anything to become a professional photographer because photography is my passion and i would be glad if you will hire me and will do the best i can to give you an impressive output

IT Risk Analyst with 7+ years of experience in user access management, audit compliance, and IT governance. Skilled in administering user accounts, financial master data, and managing ticketing systems while supporting annual role reviews, audit coordination, and disaster recovery testing.

With a background in QA testing and IT programming, brings strong expertise in functional testing, business analysis, and application support—effectively bridging technical solutions and business needs to improve security and operational efficiency.

As dedicated and experienced as a Customer Service Representative and working in BPO industry for 11 years. I’m very passionate of delivering exceptional service and ensuring customer service satisfaction. With a strong background in customer relations and a depth of technical concerns, I thrive in dynamic environments where can use my skills to address customer needs and contribute to the overall success of the team.

To yield better work prospective to the organization, and a
competitive working environment to my subordinates with full
encouragement and whole-hearted participation. To attain the
peak of success with my hard work and potential in the shortest
possible time, is what I aim for in life.

I am a versatile professional with a strong background across Threat Intelligence Analysis, Cybersecurity, Operations Management, and Software Engineering. With proven expertise in both technical and managerial roles, I bring a unique blend of analytical, leadership, and customer-focused skills to every project.

Key strengths include:

Threat Intelligence & Cybersecurity: Skilled in malware analysis, reverse engineering, and implementing cybersecurity protocols to safeguard digital assets.

Operations & Leadership: Experienced in managing teams, streamlining workflows, and mentoring professionals to achieve organizational goals.

Customer Service (Retail): Adept at delivering excellent customer experiences, resolving issues efficiently, and building long-term client relationships.

Software Engineering & GHL: Proficient in developing and optimizing software solutions, with hands-on experience in GoHighLevel (GHL) systems.

Social Media Marketing: Knowledgeable in leveraging digital platforms to drive engagement, brand awareness, and growth.

I am detail-oriented, adaptable, and passionate about solving complex problems—whether in cybersecurity, operations, or customer engagement. My diverse skill set allows me to contribute effectively to both technical and business-focused roles, making me a valuable asset to any team.

I am Maxine, an enthusiastic, self-motivated, reliable, responsible and hard working person. An adaptable person with strong communication skills specially in a challenging situation. Results-driven professional with expertise in Credit Tepair, Appointment Setting, and Sales. Skilled in analyzing credit reports, disputing inaccuracies, managing client communications, and developing financial strategies. Adept at providing excellent customer service, handling disputes, and using CRM systems to streamline workflows. Recognized for adaptability, proactive communication, and a client-focused approach that consistently drives measurable results.

am a detail-oriented Dispute Support Specialist with 6 months of experience assisting with credit dispute processing and case documentation. I specialize in reviewing credit reports, identifying inaccuracies, and supporting dispute resolution using major credit bureau systems.

I am proficient in using TransUnion, Equifax, and Experian for dispute investigations and have strong skills in case documentation, data entry, and customer support. I take pride in my attention to detail, reliability, and ability to follow procedures accurately to ensure efficient resolution of disputes.

I am seeking long-term remote opportunities where I can contribute my skills in credit dispute handling, customer support, and administrative assistance, while continuously learning and growing professionally.

Skills

Credit Dispute Processing

Credit Report Review

Case Documentation & Record Management

Transaction Investigation

Customer Support & Email Communication

Data Entry & Administrative Support

Attention to Detail

Problem Solving & Process Compliance

Tools & Platforms

TransUnion

Equifax

Experian

Work Experience

Dispute Support Specialist – 6 Months
Remote / Credit Dispute Operations
2024 – 2025

Responsibilities:

Reviewed and processed credit dispute cases.

Analyzed credit reports for inaccuracies or questionable entries.

Collected and organized supporting documentation for disputes.

Maintained accurate case records and documentation.

Assisted in submitting disputes through TransUnion, Equifax, and Experian.

Ensured compliance with company procedures during dispute handling.

Supported efficient case tracking and reporting.

Availability

Open to full-time or part-time remote work

Flexible schedule and highly reliable

I have experience in working as a collections specialist, customer service representative, fraud analyst, and as a credit analyst.

Results-driven Operations Manager with over 15 years of progressive experience in business process management, team leadership, and client operations. Skilled in streamlining workflows, improving efficiency, and driving performance through data-based insights. Adept at managing cross-functional teams, coordinating large-scale projects, and building strong client relationships through effective communication and service delivery.
Certified in Lean and Greenbelt methodologies, with expertise in process optimization, KPI monitoring, recruitment and onboarding, employee engagement, and executive reporting. Proficient in a wide range of tools including Microsoft Office Suite (Excel, PowerPoint), Google Workspace, Smartsheet, Salesforce, Zoho, SAP, and GHL.
Recognized for a people-first leadership style, blending strategic planning with operational excellence to create high-performing teams and sustainable business growth.

Fraud Analyst | CFT | AML | EDD | Risk Analyst
$10.00/hr

With a strong foundation as a Fraud Risk Analyst and Anti-Money Laundering (AML) specialist, I bring extensive experience in safeguarding financial systems from illicit activity. My career reflects a consistent dedication to identifying, assessing, and mitigating fraud risks through strategic risk management and data-driven analysis.

My expertise includes conducting comprehensive investigations, performing Enhanced Due Diligence (EDD), managing Know Your Customer (KYC) processes, and ensuring strict adherence to regulatory and compliance standards. I am highly familiar with AML regulations, KYC frameworks, and fraud prevention protocols, with proven experience in bank statement reviews, EDD procedures, and broader financial compliance roles. I collaborate effectively with cross-functional teams to strengthen internal controls and risk frameworks while maintaining operational efficiency.

By staying ahead of emerging threats, regulatory developments, and technological advancements, I continuously refine AML, EDD, and fraud prevention strategies to address the evolving financial landscape.

Throughout my professional journey, I have upheld the highest ethical standards while balancing strong security measures with a seamless customer experience. I am deeply committed to protecting organizational integrity and contributing meaningfully to the ongoing fight against financial crime.

Experienced compliance and fraud prevention professional with 5 years of expertise in AML operations, fraud analysis, and risk investigation (2021–2026). Skilled in transaction monitoring, KYC/EDD review, fraud detection, and risk mitigation strategies to prevent financial crime and protect business operations. Proven ability to analyze suspicious activities, investigate high-risk accounts, identify fraud patterns, and ensure compliance with regulatory standards. Detail-oriented, analytical, and highly capable of handling complex cases while providing accurate reporting and actionable recommendations.

Detail-oriented banking and business analysis professional with experience across consumer lending operations, document and collateral management, and credit-related systems. Proven background in reviewing and managing loan documentation, ensuring regulatory compliance, and supporting end-to-end mortgage and lending processes within a banking environment. Experienced in client-facing roles, translating business requirements into functional solutions, and working with cross-functional teams to deliver system enhancements in the credit and banking sector. Strong analytical skills with hands-on experience in data validation, reporting, process improvement, and risk assessment. Known for accuracy, organisation, and the ability to work independently while maintaining strong relationships with stakeholders.

Experienced Credit Analyst with a demonstrated history of working in the banking industry. Skilled in Office Administration, Credit Analysis, Task Management, Time Management, and Data Verification.