💻 Virtual Assistant | Customer Support | Logistics | Collections
I help businesses save time, stay organized, and deliver better customer experiences by handling the day-to-day tasks that keep operations moving.

With 3 years of BPO experience in logistics, collections, technical support, and customer service, I can support your business with phone & email communication, customer inquiries, follow-ups, issue resolution, logistics coordination, collections, and administrative support.

I’m reliable, detail-oriented, proactive, and comfortable working independently. My goal is simple: take work off your plate, respond to customers professionally, and make sure tasks are handled accurately and on time.

🌎 Available for remote work with international clients and businesses looking for dependable, long-term support.

Compassionate and detail-oriented professional with over 8 years of experience as a caregiver, combined with a strong background in homecare scheduling, client management, Executive Assistance, Customer Service. My hands-on caregiving experience gives me a deep understanding of client needs, enabling me to coordinate care with empathy, precision, and urgency.As a Home Care Scheduler Coordinator, I successfully managed dynamic schedules, matched caregivers with clients, handled emergency adjustments, and ensured consistent, quality service delivery. My time as a Client Manager at Amazon sharpened my ability to resolve complex issues, maintain customer satisfaction, and thrive in fast-paced ----------- my role as an Executive Assistant and HR support, I handled recruitment, onboarding, administrative tasks, and calendar/email management. I bring strong communication skills, organizational efficiency, and professionalism to every role I take on.
Fluent in Hebrew and English, I am able to communicate effectively with diverse clients, families, and teams. Tech-savvy and resourceful, I’m proficient in Google Workspace, Microsoft Office, Slack, and industry tools for scheduling and CRM like Well Sky, Care finder, Axis care.

Detail-oriented Finance and Administrative Professional with experience in accounts payable and receivable, daily transaction recording, billing, invoice processing, collections monitoring, and financial record management. Experienced in maintaining organized, accurate, and audit-ready documentation while supporting reporting and reconciliation tasks. Skilled in handling client communication, data accuracy, and bookkeeping support in fast-paced environments. Completed QuickBooks Online Bookkeeping Training, with foundational knowledge in accounts payable, accounts receivable, invoicing, and financial reporting. Known for strong attention to detail, reliability, and ability to work independently with high accuracy.

Results driven collections professional with strong experience in account management, payment negotiations, and customer relations. Skilled in communication, problem-solving, and handling high-pressure situations while maintaining professionalism and empathy.

I aim to be known as a dependable, goal-oriented worker who delivers consistent results, builds positive client relationships, and contributes to overall team success through accountability and strong work ethic.

Hi there, I’m Marijoy, a collections specialist and Virtual Assistant who helps businesses turn overdue invoices into collected revenue. With hands-on experience in aged receivables management, I know how to follow up firmly and professionally, resolve disputes, and keep client relationships intact while getting accounts paid.

Collections Expertise

Aged Receivables Management: Tracking, prioritizing, and working past-due accounts across all aging buckets (30/60/90+ days) to reduce outstanding balances
Payment Follow-Up & Negotiation: Contacting clients by phone and email, securing payment commitments, and arranging payment plans when needed
Billing Resolution & Revenue Recovery: Finding invoice errors, resolving disputes, and recovering revenue that might otherwise be written off
Cash Flow Protection: Keeping accounts current so your business stays financially healthy

Supporting Strengths

Quality Assurance & Staff Evaluation: Auditing collection calls and team performance to improve results and compliance
Operational Efficiency: Building workflows and follow-up systems that reduce delays and errors
Client Complaint Management: Turning difficult conversations into resolutions
Remote Team Leadership: Leading and collaborating with distributed teams

Let’s Work Together

If your business is dealing with late payments or a growing receivables backlog, I’d love to help. I work independently, take initiative, and stay focused on one goal: getting you paid.

I’d also love to learn more about your company and where I can add the most value. Thank you for reading, and I look forward to connecting!

As a health care insurance processor, one is responsible for processing insurance claims for medical services provided to patients.

Being a health care insurance processor requires a combination of administrative and technical skills, as well as an understanding of health care regulations and insurance policies.

As a credit advisor, one is responsible for helping clients manage their finances and improve their credit scores. This includes providing advice on debt management, credit counseling, and credit repair.

Overall, the role of a credit advisor requires a combination of financial knowledge, communication skills, and empathy for clients who may be going through difficult financial ----------- my work experiences, I have developed my skills and knowledge by performing various job duties, collaborating with colleagues, and learning from their successes and failures. This can include honing technical skills, such as troubleshooting softwares we use and documentation, as well as developing soft skills, such as communication and teamwork.

I am an E-commerce Customer Support & Operations Specialist with over eight years of professional experience handling high-volume, fast-paced customer operations across Telecommunications, Finance, and Online Retail. I specialize in delivering exceptional front-line support, managing order inquiries, resolving complex disputes, and protecting customer retention.

With a strong foundation in Customer Service, Technical Operations, and Revenue Recovery, I bridge the gap between seamless customer experience and efficient back-end administrative support. Whether handling inbound inquiries, processing refunds and exchanges, or managing multi-channel communications, I ensure high customer satisfaction and smooth store operations.

What I Can Do For You
E-Commerce Customer Support (Chat, Email, & Tickets): Deliver timely, accurate, and empathetic assistance for order tracking, product inquiries, refunds, exchanges, and returns—keeping customer satisfaction (CSAT) high.

Dispute Resolution & Escalations: Draw on a strong background in high-pressure industries to calmly resolve customer issues, negotiate resolutions, and mitigate negative reviews.

Store & Administrative Operations: Manage inbox organization, data entry, order processing, and administrative workflows using Google Workspace, Microsoft Office, and AI tools to save time and streamline daily tasks.

Multilingual & Localization Support: Provide clear, accurate copy translation, proofreading, and customer communications tailored to international e-commerce audiences.

Retention & Revenue Protection: Leverage proven negotiation and collections skills to lower chargebacks, retain churn-risk customers, and encourage repeat purchases.

Why Work With Me?
I bring a rare combination of operational discipline, strong problem-solving skills, and deep empathy for the customer. I am ready to step in, master your products, and keep your store’s support running seamlessly.

Customer Support Specialist | Email Management | Debt Collections Specialist
I am an energetic and enthusiastic Customer Service Representative. I am a quick study who thrives in a fast-paced virtual setting, expertly managing high-volume of calls and email. My focus is on clear, friendly communication and efficient resolution, ensuring every customer feels heard and valued. I am ready to jump in and immediately contribute to a positive customer experience.

I am a graduate of BSBA Major in Marketing Management from San Beda University, equipped with solid communication, leadership, and problem-solving skills. I am fluent in English, Tagalog, and Mandarin, which allows me to effectively connect with a diverse range of clients and stakeholders.

In my previous role as a Medical Sales Representative, I was able to successfully grow my assigned areas by introducing and promoting new products, resulting in increased market penetration and overall sales performance. I consistently worked on expanding client relationships, ensuring both retention and growth.

Beyond sales, I took pride in providing excellent customer service by actively coordinating with clients to address concerns, resolve problems, and facilitate sponsorships and partnerships. My role required me to be proactive, responsive, and solutions-oriented qualities that I believe are essential for a Customer Service, Sales Specialist or any administrative admin positions.

I am highly adaptable, able to work under pressure, and committed to delivering results while maintaining strong client relationships. I am eager to bring my experience and dedication to your organization and contribute to its continued success.

With background on Financial