Hi, I’m Erika Mae Tumulak, a highly experienced Virtual Assistant with over 8 years of professional experience specializing in Real Estate Support, Lead Generation, Cold Calling, Appointment Setting, and Administrative Assistance. I have successfully supported real estate investors, agents, and businesses across various U.S. markets, including Pennsylvania, Ohio, Florida, Texas, and other states.

My expertise includes:

Real Estate Support: Property research, listing management, market analysis, investor assistance, and transaction support. I am very familiar with PropStream and Zillow for property research and analysis.

Lead Generation | Cold Calling | Appointment Setting
• Experienced in reaching out to prospects, qualifying leads, and scheduling appointments with a professional and persuasive approach
• Skilled in using GoHighLevel, PhoneBurner, RingCentral, and REsimpli, ReadyMode, QUO, and BatchDialer

CRM Management: Proficient in Salesforce, REsimpli, and GoHighLevel for tracking leads, maintaining client information, and streamlining communication.

Skip Tracing: Knowledgeable in skip tracing techniques to locate accurate contact information and improve outreach success

Administrative Support: Scheduling, documentation, workflow organization, and general office management to improve efficiency and productivity.

I am detail-oriented, reliable, and dedicated to helping clients grow their business by managing tasks efficiently and ensuring smooth operations. I thrive in remote work environments and am always eager to take on challenges that require strong communication, organization, and problem-solving skills.

I am always eager to take on new challenges and contribute to my clients’ success.

Dedicated and versatile professional with a strong background in education, research, and administrative support. Experienced in teaching mathematics through the Kumon Method, fostering analytical and independent learning skills in students. As an ESL teacher, effectively delivered customized English lessons to Chinese and Japanese learners, enhancing their language fluency and cultural understanding. Proven ability to conduct thorough online research and manage accurate data entry as a virtual assistant, demonstrating keen attention to detail, time management, and adaptability in remote work environments. Committed to delivering high-quality results, continuous learning, and supporting both individual and team goals.

I am a dedicated and detail-oriented professional with experience in customer support, online sales assistance, and administrative tasks. I handle live client interactions through chat and voice calls, guide clients through service processes, and maintain accurate records and reports. I am proficient in Google Workspace, Microsoft Office, Canva, and various online communication tools.I work efficiently in fast-paced environments, pay close attention to detail, and adapt quickly to new systems and workflows. My goal is to provide reliable, professional support while helping teams achieve their objectives.

I am an Experienced VA in maintaining high standards of data integrity through meticulous data entry, verification, and cleaning processes. Proficient in accurately inputting and updating information within databases and spreadsheets, ensuring all records are current, organized, and error-free. Skilled in identifying and resolving discrepancies to enhance data quality, supporting informed decision-making and operational efficiency.

I bring strong communication, organizational, time management and technical skills to the role of a Virtual Assistant. I am proficient with tools like Microsoft Office, Google Workspace, MLS, Spokeo and various CRM platforms. My problem-solving ability, adaptability, and attention to detail ensure that I handle tasks efficiently and accurately. I am dedicated to providing exceptional service and building strong client relationships.
As a worker, I aim to be known for my reliability, efficiency, and commitment to excellence. I strive to be a dependable support for the team, delivering high-quality work and contributing to the organization’s success.
I hope this meets your needs!

About Me

With over six years in the call center industry, I am a dedicated and results-driven customer service professional. My background includes, handling complex customer inquiries, and providing top-tier support across various services, including technology, hospitality, and finance. I pride myself on my problem-solving abilities, strong attention to detail, and excellent communication skills.

Take a peak on how I can help you
* Enhanced customer support
* Email Management
* Admin Tasks
* Social Media Moderation

Does this align with your business needs?

* Send me a personalized message and let's discuss how I can help you or if you're interested in discovering more about how my services could benefit your business.

Here's more:

I manage customer support with accuracy using these tools:
* Google Workspace
* Microsoft Office Suite
* Shopify
* Asana

I also use this tools when communicating
* Slack
* Google Chat and Meet
* Zoom

2 QUICK STEPS IF WE'RE THE RIGHT FIT
1. Send me a message
2. Schedule a discovery call

Customer-focused support professional with over 9 years of experience in banking and telecommunications customer service. Experienced in account resolution, billing management, escalation handling, and customer retention. Proven ability to assist customers with complex account concerns while maintaining compliance and service quality. Skilled in phone, email, and chat support in high-volume environments, ensuring accurate documentation and positive customer experiences.

Customer Support & Account Resolution Specialist with experience supporting financial and telecommunications customers. Skilled in managing high-volume customer inquiries, resolving billing concerns, handling escalations, and providing accurate account support. Experienced in assisting customers with financial transactions, payment solutions, and service troubleshooting while maintaining regulatory compliance and service quality.

Handled high-volume customer inquiries through phone, email, and chat
Resolved billing concerns and account issues
Managed customer accounts and maintained accurate records
Handled escalated customer cases and complex account concerns
Provided financial service support and payment solutions
Maintained compliance with banking and data security policies
Delivered professional customer service in fast-paced environments

Customer Support
Customer Service
Account Resolution
Billing Support
Customer Retention
Escalation Handling<8efe80624d780eba0c6493ec45140364>Email Support
Live Chat Support
Phone Support
CRM Systems
Financial Services Support
Banking Customer Service
Customer Experience
Account Management
Loss Mitigation
Loan Modification
Collections Support
Financial Hardship Assistance
Debt Resolution
Payment Negotiation
Risk Management
Delinquent Account Management
Customer Financial Solutions

Detail-oriented professional with 4 years of office experience and 4 years of freelance data annotation experience. Skilled in data annotation, data entry, invoice processing, bank reconciliation, collections management, and administrative support. Experienced in maintaining accurate records, processing financial documents, and ensuring data quality through careful review and verification. Proficient in Microsoft Excel, Google Workspace, and various annotation tools. Known for strong attention to detail, accuracy, adaptability, and the ability to follow complex guidelines while meeting deadlines. Based on your resume, you have experience in both finance-related office work and AI data annotation projects.

Computer Skills : Microsoft Word, Excel and PowerPoint
Language Skills : English

I am familiar with working with skip tracing property owners and data mining for properties that are for pre-foreclosure, foreclosure, and probates.

I have very good organizational and time management skills, but my greatest strength is my ability to effectively handle multiple projects and deadlines. My strength is my flexibility to handle change.

I have strong research and data entry skills, with experience in collecting, analyzing, and organizing information from reliable sources. I’m proficient in using software such as Microsoft Excel, Google Sheets, ZohoCRM, Landvision, LexisNexis, and FastPeopleSearch.

Name: ----------- Wilhelm -----------Specialization: Expert in multilingual communication with a focus on SpanishCurrent Role: Team Manager - Spanish at SupportNinja, leading high-performance teamsCore Strengths:Exceptional Customer Service: Proven ability to deliver outstanding support and resolutionLeadership & Team Management: Skilled in driving team success and fostering collaborationTechnical Expertise: Proficient in finance, healthcare, e-commerce, and technology sectorsAnalytical Skills: Strong problem-solving, attention to detail, and time management capabilitiesAdaptability: Comfortable working across diverse environments and handling a variety of tasksNotable Experience:Customer Resolution Specialist: Mastered complex issues at Ocwen (PHH Mortgage)Spanish Healthcare Specialist: Enhanced service delivery at WiproBilling Specialist: Streamlined processes at Valor Global Inc. in the healthcare sectorCustomer Service Innovator: Delivered top-tier support at Transcosmos Asia Inc., Sykes Asia WCC, and Nowcom Global Services LLCTeam Support Lead: Excelled in financial services at Genpact Phils. LLC, optimizing team performanceTechnical Proficiency:Tools & Software: Adept with SAP, ZENDESK, CRM Sales Force, Cisco, and other key systemsProfessional Development:Ongoing Training: Committed to continuous learning with recent language and proficiency programs.

Expert in scheduling an appointment for a technical visit via phone. email and phone.
Collector. Contact customers via phone, and email to secure payments
Customer Care. Receive customer's requests by telephone, email, or chat
I have been in the BPO industry since 2007
I am Hardworking and work effectively with colleagues